They probably need to remove your family messaging, add G1 and then add that back, but I'll bet since the FAMILY G1 is attached to your line (main line), it's causing an issue with adding a G1 package. If you have a line that's none G1, make it the primary line on the account and add the family messaging to that line.
I currently have 4 lines.
3 out of 4 lines have a G1.
Line 1: My line, main line, had the$35 plane but downgraded, but it does not have the 24.99 plan yet because these idiots can't figure out how to add it.
Line 2: has 24.99 plan, no problem.
Line 3: had the 34.99 plan but downgraded to 24.99 plan with no problem.
live 4: voice line.
It's been in the "tech department" Since last Saturday and it's getting VERY frustrating.
They now know of a issue with yahoo and att accounts disappearing. They said there is not resolution, so if I can't get my mail the phone and data plan is useless for me. Going back to my wing I guess.