ask them to swtich line 4 to the primary, add the family messaging to that line, remove fam messaging from yours and see if you can get the G1 line then.
There's no reason why your line would need to be the primary line (unless you cannot do minute limits with the primary line and you need to do minute limits on that line).
It does not FIX the problem, but it could very likely get things working until they can figure out what's wrong with their system.



T Mobile lied don't need data package!!
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