Originally Posted by latinloverinqc
Ack! Last week I was so close reporting my phone stolen, because of the potential charges that no one can tell me whether or not they were occurring. However I didn't, and after numerous calls and emails to various governing bodies in Canada it looks like that was the right decision.
Short code messages (the ones that can incur premium charges) are only 5-6 digits in Canada. The OZMAIL SMS's come from a number with 9 digits, therefore these cannot incur premium charges as they cannot go through the governing body. Furthermore the number sending the OZMAIL SMS appears to be an internal Fido number. That said, if you are normally charged for receiving regular SMS messages, the regular charges will apply.
Next I just got of the phone with Fido Customer Service again (6th time!) This time I asked to talk to a supervisor and presented them with the emails I got from the governing bodies. Finally, I got somewhere. This is a KNOWN problem to Fido as the tech support have multiple tickets open on this issue. Why regular customer support has no clue baffles me.
So everyone hang in, you might want to report that you miraculous recovered your phone.