The Facebook team seems to have a bit of an attitude. I know it shouldn't be a free for all there, but what goes on is ridiculous. Surprised they are leaving -some- of the negatives up now. I liked how one person said "crappy service" and got a response something like "I don't agree that our service is "crappy"". If texts don't work a lot of the time, internet is very poor at best if it works, calls don't go through part of the time, or are dropped, often, I personally don't know what term someone paying would use to describe the service (perhaps "stellar" would suit the FB team better). Especially when getting a run around by customer service, and stating the phone is the problem when it most obviously is not. Ask about the 4g update? No answer, or post deleted, or basically we'll tell you when we're ready, implied stop asking.
After all the years of empty promises of an upgrade, I am tired of it too. I am doubtful they will get it done, so that I will have a good option for home internet other than satellite. Even if they did get it done, I am doubtful they would be able to manage the network. (based on my own personal observation of how -EVERYONE- I know that -USED- to have their service was treated). I'm down to one that I know of still on the internet service, and he's dropping it soon. In his words, not working a lot of the time, if it is, 10 minutes to download a 30 second youtube, etc. Getting a run around and having to call Colorado and be on the phone to determine there is nothing wrong with reception or his home internet device. Going from many subscribers, I haven't heard of anyone around that still has it. Shame, it would be nice if a smaller company could come in here and provide decent coverage, with good customer service. I suppose the reps are tired of dealing with the crap, but if they are, quit. If the company is not stepping up to the plate and taking care of customers openly, so that they are --satisfied--, why stick around?