Viaero Wireless: Colo, Neb

[Falassion]

Any updates? The Viaero facebook page has been very quiet lately, deleting a lot of wall posts and not answering questions so I haven't been able to get any news from that.

The texting has been horrid lately so I'm very much looking forward to the upgrades so that can be fixed

[ranchguy]

The Facebook team seems to have a bit of an attitude. I know it shouldn't be a free for all there, but what goes on is ridiculous. Surprised they are leaving -some- of the negatives up now. I liked how one person said "crappy service" and got a response something like "I don't agree that our service is "crappy"". If texts don't work a lot of the time, internet is very poor at best if it works, calls don't go through part of the time, or are dropped, often, I personally don't know what term someone paying would use to describe the service (perhaps "stellar" would suit the FB team better). Especially when getting a run around by customer service, and stating the phone is the problem when it most obviously is not. Ask about the 4g update? No answer, or post deleted, or basically we'll tell you when we're ready, implied stop asking.

After all the years of empty promises of an upgrade, I am tired of it too. I am doubtful they will get it done, so that I will have a good option for home internet other than satellite. Even if they did get it done, I am doubtful they would be able to manage the network. (based on my own personal observation of how -EVERYONE- I know that -USED- to have their service was treated). I'm down to one that I know of still on the internet service, and he's dropping it soon. In his words, not working a lot of the time, if it is, 10 minutes to download a 30 second youtube, etc. Getting a run around and having to call Colorado and be on the phone to determine there is nothing wrong with reception or his home internet device. Going from many subscribers, I haven't heard of anyone around that still has it. Shame, it would be nice if a smaller company could come in here and provide decent coverage, with good customer service. I suppose the reps are tired of dealing with the crap, but if they are, quit. If the company is not stepping up to the plate and taking care of customers openly, so that they are --satisfied--, why stick around?

[Carsomand]

It's a pay check. Finding a job is tough right now. I worked at a Beef plant for 9 months before finding a job I actually like. Selling for Viaero is just part of it. Most of the time, I'm actually working on and selling computers. Times are tough for everyone. Even I am having hours cut. Viaero isn't getting many new subscribers for any of their features right now, and people are talking about dropping service. It may be taking a LONG time for them to finish the upgrade, but without subscribers and an inflow of money, it's going to take longer. If you want to, go ahead and disconnect your line, but Verizon/AT&T and others don't pay ETFs that I know of... Just stick it out til the end of your contract.

[pitalplace]

I am starting to wonder if we will have a Viaero in the near future. Everyone is worried about the 4G thing. We are not able to even get the correct time on our phones. Set to automatic and it is an hour off. They have to be set manually. When I asked our local store they said " they have some switch problems you will just have to set manually." Wow if you can't get the right time what is next.

[leftovermagic84]

I get that you're upset that you have to set the clock on your phone by yourself, but I'm not sure that can be taken as a signal that the company is going out of business. I'd like to see 4g as much as anyone, but I have a hunch the reason they're being quiet about things now is that they tried to ballpark and missed before, and everyone got understandably upset. This is the reason many smartphone devs (team cyanogenmod for example) don't do ETAs. When they don't happen, people flip.

The reality is this, you can either sit tight, and hope for the best, or jump ship to a national carrier. As for me, even with the problems we've had lately, I'll stick with Viaero. They're still roughly 50 bucks a month cheaper than AT&T or Verizon would be for me, and Sprint doesn't serve the sticks like Viaero does.

[A42887]

So, Viaero updated their coverage map. They now show coverage in areas they aren't even licensed to serve. Any ideas on what the heck is up? I hope they aren't just considering someone else's network as 'home' coverage.

http://www.viaero.com/assets/media/c...o_coverage.pdf

[pitalplace]

I get that you're upset that you have to set the clock on your phone by yourself, but I'm not sure that can be taken as a signal that the company is going out of business. I'd like to see 4g as much as anyone, but I have a hunch the reason they're being quiet about things now is that they tried to ballpark and missed before, and everyone got understandably upset. This is the reason many smartphone devs (team cyanogenmod for example) don't do ETAs. When they don't happen, people flip.

The reality is this, you can either sit tight, and hope for the best, or jump ship to a national carrier. As for me, even with the problems we've had lately, I'll stick with Viaero. They're still roughly 50 bucks a month cheaper than AT&T or Verizon would be for me, and Sprint doesn't serve the sticks like Viaero does.

Not really upset that I have to set my clock. Just wondering how top notch they are if they can't even get their clock right. Seems that the small details should be important also.

[Carsomand]

So, Viaero updated their coverage map. They now show coverage in areas they aren't even licensed to serve. Any ideas on what the heck is up? I hope they aren't just considering someone else's network as 'home' coverage.

http://www.viaero.com/assets/media/c...o_coverage.pdf

We have acquired additional assets.

[A42887]

We have acquired additional assets.

Interesting. Nothing hitting the FCC yet. Since you're here, do you actually have a native network in Cheyenne and Fort Collins now? It's on your coverage map, but I don't have my GSM phone to check.

[Carsomand]

I don't know about Cheyenne personally, but I was in Fort Collins yesterday and was registered on Viaero, not roaming. All the way down through Greeley as well. Only a couple towers in that area, but enough to have continual service. I was amazed at the change as well. I had never considered the licenced areas though. That would be a question for someone higher than me. I'll see what I can do.

Thanks for the question.

[Carsomand]

This is an article I found (Very Pro-Viaero) that confirms a few beliefs.

Cellular Noise - Wireless News, Rumors and Arguments: Viaero Invades Kansas

Discuss Henseforth. Other than the Customer support and "Top notch network" which have been discussed to the bone.

[A42887]

Ok. So Viaero does have native service in Cheyenne. However, it sucks. However (again), knowing how the company is run, I'm sure this is a very short term issue. I can't even hold a signal long enough to determine a serving base station yet. Will try from a better location tomorrow. I can confirm they are not broadcasting anything from their location that they have a microwave path to downtown (on the AT&T / CenturyLink CO Building). There are still no antennas there, only the microwave transceiver.

[A42887]

I don't know if Viaero uses a different CellID for each site or each sector. I'm guessing it's per sector. The last Viaero site I was near had four sectors.



I've been getting CellIDs of 7301, 7303, and 7304 in the higher parts of town. I'm guessing theres just one site in Cheyenne right now.

EDIT:

I went down to Fort Collins last night (sick pet to the Animal Hospital), and I never found a trace of Viaero. I went down I-25 to CO-14, and over to LeMay. Didn't make it downtown. The entire area just after the Colorado-Wyoming border, through Wellington, and into FoCo is shown as covered. I assume it is coming soon...

EDIT 2:

And this is where it gets really interesting. Viaero does not have a licence of any type to cover any part of Laramie County, Wyoming (Cheyenne). They are operating in T-Mobile's spectrum completely in this area. I checked which channels they are on here, and they are on 614 - 631. These fall between 1870MHz and 1875MHz on the UL and 1950MHz and 1955MHz on the DL. This falls directly inside this license.



So, that seems really risky with the pending at&t acquisition of T-Mobile, given that without a proper lease or a disaggregation of the license, they could be forced to terminate service immediately upon the new owner's request. They aren't illegally operating anything at the moment, more likely operating as a 'partner of T-Mobile' in this market at this time, but could very well end up in that situation if someone else took control. It would really suck to have built equipment and infrastructure and then to have no license to operate on. Sure love the addition of coverage, the whole area out west here is really intriguing to me.

[PowderToastMan]

I'm interested in their depicted coverage of Lincoln. I was in Nebraska shortly over the summer with T-Mobile while in Lincoln, and roaming on Viaero while west of Lincoln. If they have coverage in Lincoln now, T-Mobile customers might actually be able to use their phones in that city. While I was there, there were only 2 stone-age GPRS towers covering the whole city where you are lucky if you hit 40kbps. On the coverage map, there are some white spots in the middle of the city depicting no service, but in reality, it's more like a huge dead spot dividing the city in 2 diagonally from northeast to southwest. I just checked compass, and it doesn't show any new roaming coverage, but it now shows new 3g coverage, of course coming from only 1 of the 2 towers, so it's pretty much useless unless you are at the stadium. But if Viaero has Lincoln fully covered, it's not a total loss.

I wish T-Mobile would just make an effort there, it wouldn't take much to have good coverage, and 1 more tower on the freeway between Lincoln and Omaha. In Omaha itself, there is a huge are of the city on the west with no coverage at all, and if you don't have a 3g phone, half the area where you do have coverage is GPRS, even on the same towers that have 3g/4g, while the other half is edge.

[Falassion]

Any updates? I saw Viaero posted on their facebook 4G is live in some area off in Colorado I wasn't even aware they had service in, it's actually closer to my other house near the mountains in Westcliffe than it is to where I live in Nebraska, haha!

Anyone have reported usage?