Reply With QuoteGood point, the money is in the feature phones now more than ever lol
I heard data commissions going down with new tiered data plans. A lot of exciting things are coming down the pipeline for Verizon, but nothing good for the agents lol
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I can dial without looking
Our district rep came in the store demanding that in our town of 1200 people in a farming community that we aim for a 80% smart phone take rate. our district rep silently brought her a sheet of paper he had prepared for her arrival. it had the profit margins for all our smart phones.
she asked. So whats the point.
he then showed her the profit margin of a haven.
She left.
My screen is bigger than yours
Good point, the money is in the feature phones now more than ever lol
I heard data commissions going down with new tiered data plans. A lot of exciting things are coming down the pipeline for Verizon, but nothing good for the agents lol
Phone fan
We had a similar problem. We were at a meeting a couple of year ago and they asked our opinion about the data plan setup. Most of us thought it wouldn't move mainly as we were rural and most of the people just wanted a phone that they could talk on. Besides they couldn't afford the new phones. So 3 yrs later VZW looks at our numbers and decides we weren't selling enough new accounts. Cripes, we had almost everyone in town on VZW already and they were renewing. They decided that since we weren't selling enough new accounts they were going to pull the franchise. We used a soft sell of most customers that way you have fewer returns. The new DM was in one day and convinced an elderly couple to buy a Droid phone. He was very happy, we saw them the next day to return the phone. To complicated for them, they wanted a basic phone to make calls and sometimes take pictures. Wish he was there then, but he wasn't. So they brought a premium retailer in that uses a hard sell like in a big city and doesn't carry as much stuff as we did. Then they took our franchise and another agent in town leaving 1 agent and the premium retailer. I'm just sitting back to see how the retailer works out.
My screen is bigger than yours
Had a customer come in yesterday asking if we had any Samsung SCH-LC11 4G Mobile Hotspot Phones in stock?
My screen is bigger than yours
Had to come back here and post this one. Customer came in today and asked about the iphone. Of course I said we have plenty in stock, she had an upgrade on her account and had a $100 ne2 which I had to accept (yes I was pissed when I seen that!) nonetheless she was a nice older gentlewomen so I went ahead and honored it.
Once I activated it for her and showed her some of the features she said "WOW, you can go to the internet". I kid you not, I just laughed and showed her the rest of the phone. I was going to show her the app store and facetime but she would have probably died right in my store if I showed her what those do.
Phone Expert
I have that experience alot with the older customers. They are literally blown away with all that a smartphone can do.
On that note, had two customers come in on sunday wanting to get the free android smartphones we were currently marketing. I'm one who really tries to qualify a customers needs before they make a purchase just so I dont see any returns later on. After just a quick conversation I could tell that neither of them would be able to handle a android device let alone a messaging phone. However they insisted that they wanted to get the "deal". I ring them up and walk them through the basic setup and also how to access and use a few of the basic apps. In that extra 45 min. alone I could tell this was going to be a return in the future.
Why people cannot take our expert advice, and realize that we know what we are talking about drives me insane. Pricepoint has become such a major factor in sales than actually finding something that actually will fit a person's needs.
Thanks for starting this thread it has helped alot knowing that I don't go through the same stuff all alone on any given day!!
My screen is bigger than yours
Extremely valid point on understanding a customers needs before you sell them, at the end of the day so many sales people just push to sell the customer whatever to get a sale but in the end you are the only that is going to loose, not verizon not the customer only you will get the charge back and a used phone.
It also makes sense not to sell someone who really needs a powerful device the "free" crappy phone. Odds are if someone walks in with a Droid X and wants a free Samsung Gem "deal" cause its free will return it after using it for a week so getting it right the first time is critical.
Originally Posted by nb2six
My screen is bigger than yours
Customer came in today to return an iphone 4 because its not 4G like he thought?
Phone Expert
There are still people not knowing of that? Can you imagine the confusion when apple finally releases a LTE iPhone and all the customers who have 4's come in mad as a nest of hornets that their phone doesn't do 4G like the commercial said.
I have a blue tooth
Had a guy who bought an accolade on an annual upgrade come in to return it. When I told him there would be a $35 restocking fee he went off about how he was going to report me to the BBB. He claimed that by law he had 14 days to undo any contract, including the one he signed on his receipt acknowledging the restocking fee. After a while of trying to explain purpose of the fees and how it's industry standard he looks at me and says, "Take that fee down $10 and I won't report you". I smiled, handed him his receipt and refund (less $35) and started helping the next customer.
My screen is bigger than yours
What do you end up doing with the returned phones?
I have a blue tooth
Depends
My screen is bigger than yours
Customers think returned phones magically go away.
My antenna is smaller than yours
Dear Mr. High and Mighty
First off, 1/3 of Verizon customers are idiots. Had a lady come in once claiming that her phone was shocking her. Asked to see her phone. She pulled out a phone that was missing the faceplate and rubber keypad. I asked how she dialed. She pulled out a fork, yes... a fork with a prong bent backwards and proceeded to show me how she dialed and was shocked several times in the process. If that wasn't bad enough, she screamed at me because I wouldn't replace her phone under warranty. This is the stupidity that we deal with on a daily basis.
Second, prior to working for Verizon Wireless I was a Police Officer (I blew my knee out during a training exercise). As an Officer, I never once had a threat on my life. Working in wireless, I've had several customers threaten to kill me, shoot me, beat me up, tell me to watch my back and they've even thrown things at me from over the counter. Utterly ridiculous.
I'm not sure what it is that you do for a living but whatever it is, it must be 100% completely fulfilling whereas you don't complain or vent to anyone, ever. In wireless, venting is a must. If reps don't vent, we then go crazy. It's probably the only way to prevent turn over from within the company.
If you feel that leaving the number 1 wireless carrier in the country over some reps making light of some situations that they've lived through, then good riddance. The company will survive without you.
Last edited by rabisdogis; 07-27-2011 at 11:45 PM.
Do you know the terror of he who falls asleep?
To the very toes he is terrified,
Because the ground gives way under him,
And the dream begins....
My screen is bigger than yours
Man what market are you in lol Sounds like you work in the ghetto selling Boost Mobile not Verizon lol
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