I can't believe any agent would even attempt to enact such a policy. How the hell is that store's manager not constantly getting his *** spanked by his account manager? Would you mind telling what the store name is? I know it's usually not kosher to do that on a public forum, but if a store is hosing its customers like that, I think it's only right that they are called out on it, so people know who NOT to do business with.
At my indirect store, I pretty much literally went to my nearest corporate store, bought a $10 Storm screen protector, read the policy on my reciept, then I copied the return policy word-for-word, and replaced the words "Verizon Wireless" and "Verizon Communications Store", with "Wireless Zone" and "Verizon Wireless Premium Retailer", and that's the return policy on my reciept. That way, even though people can't return COR merchandise at my store and vice versa, at least my return policy is completely uniform with VZW's, so customer expectations are set properly wherever they shop.
btw....will COR stores take phone returns after the box is cut apart for the rebate? That's the one thing I can't do.