Stupid Customer Action of the Day...

[BeefJerky]

Ended up with Tech support who checked his actual location an found out he is 11.5 miles from a cell site that got hit by lightening about 3 months ago. The site has been spastic ever since...After I explained to him that the tech were working on his problem for the past 3 days, but didn't know when they would have it fixed 100%

What I'd like to know is why it took VZW 3 months to start working on a problematic cell phone tower. Quite frankly, if I were that customer I would be even more upset if I heard that. That's just poor service, period...

[elgee02]

Kc7 wher you at? Show-low/Heber area?

[vzwinagent]

I had one yesterday that would have qualified for one of the Darwin Awards. He came in complaining that he had to keep paying his bill even though he was getting poor service where he lived. He has had the phone for 2 months. The person he is talking to is the one who sold it to him. The phone is the Samsung Smooth, one of the free ones. I was not busy and the associate asked me to help. (I've been there 11 yrs) First thing I did was ask what his problem was. He said he told the other guy. I had to explain I didn't hear what he had said. So he starts ranting about how he is having to pay for phone service even though he isn't getting and in his house. So naturally I asked where he lived. He named a nearby town. I asked him to be a little more specific. Actually his address in in the town, but he is about 6 miles down a dirt road about 5 miles from the town. He has 2 acres of property and he keeps losing calls in the house and everywhere on the property. While we are talking I asked what the roof of his house was made of, metal or wood. He has a metal roof so the snow will not stay on it. OK, that explained the poor signal inside the house. OK, I looked at my phone 4 bars ( cell site is 3 blocks away) looked at his at 2 bars. OK, did a *228 update, in case hes hasn't done one, Took the battery off and put it back on. No change in signal, it still sucked.so I decided to contact VZW, Ended up with Tech support who checked his actual location an found out he is 11.5 miles from a cell site that got hit by lightening about 3 months ago. The site has been spastic ever since. While I was on hold with Tech Support, I asked why did he get the free phone instead of the $49 with a $50 rebate. He said he wanted the free phone. After I explained to him that the tech were working on his problem for the past 3 days, but didn't know when they would have it fixed 100% he was kind of pacified. After he left, I commented to my partner that I would have liked to have told he you get what you pay for. My partner told me that I did.

I'm a little confused. If his had two bars and yours had 4 bars and you're a few blocks away from the cell site then how is it a problem with the tower near his home? It's probably the fact that it's a Samsung phone which are known to not have a great signal, especially in remote area.

[bmitch1585]

Customer comes in today...says he wants one of the skype phones... he's looking at the droid eris. I explain to him the $30/month data plan and he doesn't like the idea.

He continues to browse phones and oddly becomes infatuated with the samsung knack. While looking at the phone, he turns and looks at me and says "Hey what does this nine-eleven button do?"

I did everything in my power to not burst out laughing.

[CurGeorge8]

"Hey what does this nine-eleven button do?"

"It starts playing The Star Spangled Banner while displaying all the names of the lives lost....."

[OrionsVantage]

I've got 2.

First, customer walks in speaking not so great english saying that they can't pay their bill anymore. i tell them that i'd be happy to look into the problem, yada yada. I take their phone and i see its an older palm with a verizon brand on it. This tells me that its a postpay line with verizon. I ask what the problem is and all i get from them is "i call up a number (which they don't have) and give them my credit card to pay bill, but now they ask for password number".

Natually i can't pull up their account. They don't have their account number, the number they call to pay their bill or the SSN of the account. I call Coos and this is where things start getting interesting. No history of the ESN and the number is to a disconnected mobile broadband device. So i have literally no way of figuring out WTF is going on.

On a whim i dial *611. "Thank you for calling Page Plus......"

*facepalm*

2. This is more of a rant.

I qualify every customer for a smartphone. I go through the internet at your fingertips, email in an instant, google navigation, millions of apps etc. I don't mind ifcustomers don't get the smart phones. Yeah i make more money when they do, but if they genuinely don't want the advantages a smartphone gives, then i'll hook em up with an intensity or an accolade and let them go on their merry way. But what really, really kills me is while i'm ringing these customers up they ask

C "Is verizon going to be running a special so i can upgrade to the iPhone when it comes out?"
M "Probably not, you will have to wait until you're ready to upgrade again. If you don't mind me asking, what is it about the iPhone that you like over the current smartphones verizon offers"
C "Oh, all the apps, and the ability to get email and web browsing"
M "................."

[smroggy]

2. This is more of a rant.

I qualify every customer for a smartphone. I go through the internet at your fingertips, email in an instant, google navigation, millions of apps etc. I don't mind ifcustomers don't get the smart phones. Yeah i make more money when they do, but if they genuinely don't want the advantages a smartphone gives, then i'll hook em up with an intensity or an accolade and let them go on their merry way. But what really, really kills me is while i'm ringing these customers up they ask

C "Is verizon going to be running a special so i can upgrade to the iPhone when it comes out?"
M "Probably not, you will have to wait until you're ready to upgrade again. If you don't mind me asking, what is it about the iPhone that you like over the current smartphones verizon offers"
C "Oh, all the apps, and the ability to get email and web browsing"
M "................."

LMAO That is so true... I love asking "What is it about the iPhone you like" I've only once in my life gotten one honest, thought out, respectable answer from anyone... This guy says "I don't know why but the chicks dig the apple"...

99% of people tell me something straight from a Apple commercial and say there's an app for everything.. ::Face Palm::

[JL]

I get customers all the time that say they want the iphone because it does this and that, then i pull my droid and show them i can do the same thing. Only once did my droid not do what a customer said the iphone did, and that was call and surf the web. Besides that every time a customer says the iphone does this, my DROID has DONE.

[bsherry]

^^^ hook up the wifi, show them you can do both at the same time. then kick them the eff out.

[FooledbyVZW]

Ahhhhhh the iPhone ppl, i love them!! I get these idiots in my store every day.

[JL]

^^^ hook up the wifi, show them you can do both at the same time. then kick them the eff out.

that would be nice

[vzkelli]

Just had someone come in and ask me if I could cash a check...uhhhhh...really???

She says "Well, its from Verizon". I say "Well, I can't cash it because it isn't made out to us" and even then, I cannot take a check without a purchase being made and we do not take checks for over the amount.

Then she asks where she should cash it. Mind you it is now 7:30 at night. Seriously lady? Wow, I mean, I have definitely had some doozies, but jeez... I am still a little dumbfounded and as she walked out the first thing I thought was "yeah, here is my next post." Haha!

[JL]

walmart cashes them but seriously she should have just forfited over the check for asking you to cash it

[SpacedOut]

This story took place about a year ago, but it's so great I still recall it to this day.

I had a 50s-ish year old customer come in with a Samsung Knack or some similar phone complaining that the voice command wasn't working. I take the phone, check out a couple things, do a voice command for one of the contacts in his phonebook and it all seems to be working fine.

So, realizing that it's probably user error (mubling, etc.) I hand the customer the phone and say "Sir, can you please show me what you're doing when it doesn't work?"

Customer says "No problem," and hits the voice command key.

Phone says "Please say a command," so the customer literally blurts out "A command!"

It took every ounce of willpower I could muster to not laugh in the guy's face. Especially the way he said "A command!" as if, shucks, he figgered out what the phone said! Needless to say, it took me a good 20-30 minutes to teach him out to use it properly.

[_KC_]

This story took place about a year ago, but it's so great I still recall it to this day.

I had a 50s-ish year old customer come in with a Samsung Knack or some similar phone complaining that the voice command wasn't working. I take the phone, check out a couple things, do a voice command for one of the contacts in his phonebook and it all seems to be working fine.

So, realizing that it's probably user error (mubling, etc.) I hand the customer the phone and say "Sir, can you please show me what you're doing when it doesn't work?"

Customer says "No problem," and hits the voice command key.

Phone says "Please say a command," so the customer literally blurts out "A command!"

It took every ounce of willpower I could muster to not laugh in the guy's face. Especially the way he said "A command!" as if, shucks, he figgered out what the phone said! Needless to say, it took me a good 20-30 minutes to teach him out to use it properly.

lol...yeah, I would have at least chuckled a little there. No way I could of held it all back.