Stupid Customer Action of the Day...

[ak1sdr]

Customer calls in.

Is in Canada.

Has gotten a $75 data warning.

Check the account... it's an iPad3 with the new $25/100MB data package on it, so the $75 warning means they're now at their 3rd additional allotment of data, so they're at somewhere north of 400MB of usage.

I explain this to the customer, at which point they reply with "Well, we got one of these warning before and thought it was for my daughters phone so we turned off the data on that. We didn't know the warning was for the iPad3 and I've just been letting my kids play games on that. So I never authorized data to keep going beyond the 100MB so I'm not paying anythinjg beyond the initial $25 I agreed to."

So let me get this straight... the warning messages send out with the phone number that they're referencing as going over - you don't know your own daughters phone number? And you didn't notice that it didn't match? And you conveniently forgot the call you made to global support before you left where it was documented which lines the package was going on and how the overage worked? And even better - you tell me your kids have had the iPad the whole time in the car and you somehow think they're NOT using the internet?

Thank god for a mute button.

[Tyler Cameron]

I'm honestly shocked people actually use international plans? I always assumed everyone was smart enough to buy a prepaid SIM o_O

[BearsFan1337]

Customer calls in.

Is in Canada.

Has gotten a $75 data warning.

Check the account... it's an iPad3 with the new $25/100MB data package on it, so the $75 warning means they're now at their 3rd additional allotment of data, so they're at somewhere north of 400MB of usage.

I explain this to the customer, at which point they reply with "Well, we got one of these warning before and thought it was for my daughters phone so we turned off the data on that. We didn't know the warning was for the iPad3 and I've just been letting my kids play games on that. So I never authorized data to keep going beyond the 100MB so I'm not paying anythinjg beyond the initial $25 I agreed to."

So let me get this straight... the warning messages send out with the phone number that they're referencing as going over - you don't know your own daughters phone number? And you didn't notice that it didn't match? And you conveniently forgot the call you made to global support before you left where it was documented which lines the package was going on and how the overage worked? And even better - you tell me your kids have had the iPad the whole time in the car and you somehow think they're NOT using the internet?

Thank god for a mute button.

So how much did you give them? If nothing how much did your supervisor give them? Lol

[ak1sdr]

None.

And None.

[corys00]

I'm honestly shocked people actually use international plans? I always assumed everyone was smart enough to buy a prepaid SIM o_O

I'm a Business Account Manager over at Sprint, I have one account that monthly spend upwards of $4000 in international voice usage and I have every international feature on their account. They need to be reached on their number at all times, so a prepaid SIM doesn't work for them.

I WISH I had that kind of money lol

[Vatothe0]

So how much did you give them? If nothing how much did your supervisor give them? Lol

So glad don't have to deal with this garbage anymore. The peak of terribleness was when the escalation queue was centralized offsite (Utah for the west area). They gave away the farm just to get angry people off the phone no matter how ridiculous the request because they didn't know you or care about undermining you.

Sent from my DROIDX using Tapatalk 2

[XxxMich3113xxX]

No more stories?! This is the best thing to read on a bad day!!

[htcgoogle]

No more stories?! This is the best thing to read on a bad day!!

Two iPhones walk into a bar... Oh wait they were Samsung galaxy phones.....

Sent from my DROID RAZR using Tapatalk 2

[nerdydesi]

Its a shame, I like these sort of threads. Unfortunately, I'm forgetting all the interesting stories I had as a call center rep since I left over a year ago, though I guess I'll throw this one out there.

I remember a corporate store location calling me on behalf of an irate customer there because she was dissatisfied with her BB and wanted a Samsung Fascinate as a replacement (so this call was in late 2010). I told her I couldn't do that, I could give her any BB model she wanted as a CLNR unit, but not an Android phone. She asked to speak to my supervisor, he took over the rest of the call and that was that, though she did give me a "0" for the call, even though I followed all procedure, so whatever.

My supervisor told me she told him she had come from T-Mobile to Verizon because she was unhappy with the phones she had with them and their customer service. Guess what they were? Blackberries. So my supervisor turned to me and wondered why she got a BB again on Verizon if she hated them on T-Mobile instead of getting something different from the start.

[BetterOfDead]

At best buy mobile once in a while we just have people complaining that the angry birds games are not available on their black berry's. They want us to fix the problem and when we say we can't do it. Some of them demand is to contact rim to resolve this non - existent problem. We tell them that the bb torch doesn't have a touch screen like android / iPhone and wp7. But they think we are just making up excuses.
Sent from my SGH-i677 using Board Express

[Tyler Cameron]

Ok, I don't work for any carrier stores or anything of that nature, I'm 17 and I fix computers for money and recently got into the phone hacking/fixing business.
My mom texts me a picture of a Droid RAZR that won't boot up, and ends up bringing it to me, it's from her friend from work. I ask my mom why her friend didn't bring it to the Verizon store for this issue, she told me "It has no warranty." I'm all wtf? "The phone isn't even a year old."

So I inspect the phone a bit and notice I can dig my thumbnail into the casing and pretty easily pry them apart. I'm not sure if it's supposed to separate that easily (I have the Nexus) so I didn't think anything of it.
I go to my mom and talk to her about why she didn't bring it to the Verizon store and at some point, I tell her the battery is nonremovable and my mom then tells me about how the girl pryed the phone open and ripped the battery out!
I opened the phone up, and sure enough, the cable connecting the battery to the phone is ripped. Wow. Girl doesn't have insurance. I'm charging her $65 to fix.

[jamesstarks15]

Ok, I don't work for any carrier stores or anything of that nature, I'm 17 and I fix computers for money and recently got into the phone hacking/fixing business.
My mom texts me a picture of a Droid RAZR that won't boot up, and ends up bringing it to me, it's from her friend from work. I ask my mom why her friend didn't bring it to the Verizon store for this issue, she told me "It has no warranty." I'm all wtf? "The phone isn't even a year old."

So I inspect the phone a bit and notice I can dig my thumbnail into the casing and pretty easily pry them apart. I'm not sure if it's supposed to separate that easily (I have the Nexus) so I didn't think anything of it.
I go to my mom and talk to her about why she didn't bring it to the Verizon store and at some point, I tell her the battery is nonremovable and my mom then tells me about how the girl pryed the phone open and ripped the battery out!
I opened the phone up, and sure enough, the cable connecting the battery to the phone is ripped. Wow. Girl doesn't have insurance. I'm charging her $65 to fix.

You should be charging her more than that. Through Asurion, customers are paying $7/month and $99 deductibles when they break a phone.

[Tyler Cameron]

You should be charging her more than that. Through Asurion, customers are paying $7/month and $99 deductibles when they break a phone.

I would but I'm too nice >.< I could increase my hidden "stupidity fee" I could charge $100, but I want to make sure I get paid as quick as possible. I don't give anything back without being paid in full (that would be stupid) and I don't wanna have to wait 2 weeks for her to get her paycheck.

[GoatMan302]

"stupidity fee" - what a concept!

I can see it now.....


"I'm sorry sir, but you have proven yourself to not know what you are doing with your phone, and there will be a $75 stupidity fee to teach you how to use your phone."

"Ma'am, there will be a $75 "moron tax" to set your Tracfone up since you are too stupid to follow basic written instructions."

[GoatMan302]

At best buy mobile once in a while we just have people complaining that the angry birds games are not available on their black berry's. They want us to fix the problem and when we say we can't do it. Some of them demand is to contact rim to resolve this non - existent problem. We tell them that the bb torch doesn't have a touch screen like android / iPhone and wp7. But they think we are just making up excuses.
Sent from my SGH-i677 using Board Express

I used to get that all the time from Tracfone owners, using the LG 100c and LG 220c, as well as the Straight Talk Samsung R451C and Samsung R355C. Never mind that the screens were not of the touch-type and were small, the phones were not readily alterable.