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Thread: Rant M540 Browser Freezes & Reset Phone

  1. #1
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    Rant M540 Browser Freezes & Reset Phone

    The browser freezes and locks up then soft resets phone to the main menu. E-mail and instant msgs are fine so data is working. I have tried clearing the browser cache, etc but problem remains. Talked to Sprint tech they were clueless and just wanted to replace the phone. Is there a setting to check or way to reload the browser software if it got trashed. Any ideas?

    TIA,
    boom27

  2. #2
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    same problem for me...
    browser hangs after displaying first pages...
    all started after firmware upgrade in jan 09.
    Sprint refuses to trobleshoot and offers to exchange the phone - but it will not work as all other phones have the same firmware

  3. #3
    Join Date
    Aug 2004
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    HTC Hero
    Samsung M610
    HTC SDA Unlocked
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    The Browser Polaris on the phone is pretty primitive...it'll crash if something on the site you're trying to load is too much for it. Having lots of apps and apps running in the background makes the crashing happen more often and easier due to having less free memory available.

    If anything, i want a better browser released, or the ability to make a downloaded browser (opera mini) to be set as the default.
    So far...nothing we can do about this issue.

  4. #4
    Join Date
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    Miami, FL
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    Same thing happens to me on my Rant...I just use Bolt Browser...it's the best..next to Opera Mini.

  5. #5
    Join Date
    Sep 2004
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    I figured I`d dig up an older thread rather than start a new one. My daughters phone started to freeze and lock after a while. Contacted Sprint tonight and low and behold, the lastest firmware fixes the issue.

    Thank you for contacting Sprint. I will be happy to assist you with your
    Daughter's phone freezing concern.

    After researching your concern further, I have provided steps below for
    your daughter to update the software on her phone. We recently released
    this update to fix the freezing and crashing problems with the Internet
    on the Rant.

    1. From your Main Menu on your device select Tools
    2. Select Update Phone
    3. Select Update Firmware
    4. Once the update is complete, turn your phone off and power it back on
    before accessing the Internet again.

    If you have any other questions or concerns, please reply to this email
    again. Thank you again for contacting Sprint. We appreciate your
    business.

    Sincerely,
    XXXXXXXXX
    Sprint


    The browser is much more responsive now as well.

  6. #6
    Join Date
    Aug 2004
    Location
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    Quote Originally Posted by chibby
    I figured I`d dig up an older thread rather than start a new one. My daughters phone started to freeze and lock after a while. Contacted Sprint tonight and low and behold, the lastest firmware fixes the issue.

    Thank you for contacting Sprint. I will be happy to assist you with your
    Daughter's phone freezing concern.

    After researching your concern further, I have provided steps below for
    your daughter to update the software on her phone. We recently released
    this update to fix the freezing and crashing problems with the Internet
    on the Rant.

    1. From your Main Menu on your device select Tools
    2. Select Update Phone
    3. Select Update Firmware
    4. Once the update is complete, turn your phone off and power it back on
    before accessing the Internet again.

    If you have any other questions or concerns, please reply to this email
    again. Thank you again for contacting Sprint. We appreciate your
    business.

    Sincerely,
    XXXXXXXXX
    Sprint


    The browser is much more responsive now as well.

    Firmware update also fixed my phone, for about a week, then problems began showing up again. Doesnt seem like "restarting" the phone on a daily basis helps either. I hope you don't experience the same thing later on.

  7. #7
    Join Date
    Feb 2009
    Location
    Miami, FL
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    The latest Rant firmware update improved the browser's responsiveness considerably, but it still freezes and resets whenever the memory is low. (you can check the available memory by dialing ##2739# (##BREW#), then entering your MSL code..then go to settings, manage apps, system info, and you'll see the ram available..it varies sometimes it's 10MB, other times 7.92, and when it's 2.80, watch out...starting Polaris will make it freeze and reset.

  8. #8
    Join Date
    Apr 2008
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    83
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    Palm Centro
    LG Rumor
    Sanyo SCP-3200
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    Sprint (current)
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    try using opera mini or bolt for better performance with web browsing
    My FunForMobile.com ringtone site:
    http://StivX.funformobile.com

  9. #9
    Join Date
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    help samsung instinct browser.

    how do you put bolt browser on samsung instinct using data cable

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