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Thread: Boost Mobile Service Outages

  1. #1
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    Boost Mobile Service Outages

    Location - Ann Arbor, MI area

    Tonight i couldn't make a call. So after calling everyone on my contact list and getting the same message. I called Boost Mobile Customer Service and after i spoke with an agent she told me basically there are "improvements" to the network and that they hope it will not last into tomorrow. WTF kind of a improvement takes ALL NIGHT AND ALL DAY. It's ridiculous. What if i needed to call 911 (which i did call and got the same message)? YET i can send and receive text messages. And they seem to be UBER fast. Like faster than usual. If that's the improvement then SWEET! But considering Boost's past with the various posts on here...i'll not hold my breath, might die first before it happens.

  2. #2
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    Yeah, its almost Nationwide. Nothing working here except texting.

    http://www.howardforums.com/showthread.php?t=1503547

  3. #3
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    Consider the following.

    A cell phone network, consists of hundreds of data servers in racks in a data center, with hundreds of users and callers and variables.

    If they are making a nation wide improvement, it will take a little time to process all the data.

    All I can say is, lets hope by tomorrow, our phones work flawlessly.
    2 Brand New Phones For Sale( i425t / i670 )

    Boost Mobile Unlimited
    i880


    Have a problem and need customer service?
    Call 1-888-BOOST4U (1-888-266-7848)



  4. #4
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    Im guessing Nextel is down too?

    And I am all for upgrades!

  5. #5
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    arp734: I have a 734 number too (but I'm currently in Central Michigan at the moment) and its not working either.

    ..Well I just tried calling at 12:13am (EST) and it worked. I hope when I wake up tomorrow morning everything is working as normal. Any idea what these improvements might be?

  6. #6
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    Quote Originally Posted by techdude20078
    arp734: I have a 734 number too (but I'm currently in Central Michigan at the moment) and its not working either.

    ..Well I just tried calling at 12:13am (EST) and it worked. I hope when I wake up tomorrow morning everything is working as normal. Any idea what these improvements might be?
    No idea, but hopefully capacity and texting improvements

    But as long as its any improvements I will be happy.

  7. #7
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    Well as I just posted in another topic about the outage, I did receive this email from Boost Mobile Support about a minute ago:

    Hello,

    We do apologize for the inconvenience but we do have a national outage at
    the moment. We are aware of the outage and have our engineers working on
    it. Please give it 48-72hrs for it to clear up. Once again we do
    apologize for the inconvenience this has caused you. If you have further
    questions please call 1-888-BOOST-4-U and any agent will gladly assist you.


    Thanks for contacting us through boostmobile.com

    Boost Mobile Customer Care
    Hopefully everything should be up and running. My phone seems to be working fine now.

  8. #8
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    Quote Originally Posted by techdude20078
    Well as I just posted in another topic about the outage, I did receive this email from Boost Mobile Support about a minute ago:



    Hopefully everything should be up and running. My phone seems to be working fine now.
    48 to 72 hours?! wow.

    11:32PM CST: Successfully completed a call on my i425

  9. #9
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    Just did a master reset still nothing on my end here

  10. #10
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    My phone stopped working in San Diego, CA all the way from 4:30PM to about 10:00PM... I was going to call Boost, but I was at work and decided I would call later if it hadn't been fixed.

    Stuff works great now... been txting like crazy with my friends... no delays.



    Rafster

    P.S. All that worked during the "outage" for me was DC...
    MOBILE HISTORY:
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    * 2012: Sam GS3, Nok 2720
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    * 2009: Mot i9, BB7520
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    * 2005: Kyo 7135, Sam i600, Mot V551, Nok 6230, 6620, SE Z600
    * 2004: Mot V300, SE T610, Kyo 6035, Nok 3390
    * 2003: Mot T720C
    * 2002: Audiovox CDM4000, 9000, 9155GPX, Thera

  11. #11
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    Yeah working good here too, but it is 4am

  12. #12
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    Well I had a dropped call then the next call worked fine...so I don't know whats up.

  13. #13
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    Well, the national outage finally hit me. It started around 1pm this afternoon. I called tech support and after sitting on the phone with them for about 30 minutes i was told that there was an outage in my area and that boost was working to resolve it and I was given a $5 credit on my account for my trouble. I hope they get this resolved soon.

  14. #14
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    Obviously some sweeping upgrades or repairs happening. Let us know when you're back up, and how your texting is after the downtime. I have a feeling they're related (just speculation, however).
    Twitter: Captain2Phones Carriers Used: Sprint PCS, Nextel, T-Mobile, AT&T, Boost Mobile. Phone Manufacturers Used: Samsung, LG, Motorola, RIM, HTC, Sanyo, Danger, Palm, Apple.

  15. #15
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    I'm in Va and mines been out since 4p.m...I can access the internet on it but no voice or text...

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