Have short codes been updated? Unconditional Call Forwarding
I noticed an issue with shortcodes a few weeks ago and haven't been able to resolve.
I have the unconditional call forwarding short code stored as a contact to easily forward all calls to another number, i have ben using it this way for years. Format **21*xxxxxxxxxx# where the x's represent the 10 digit number. and ##21# to cancel.
These have worked great for years.
As of a few weeks ago, my blackberry 8220 started giving me the following message "Supplementary service error:Status Error" in response to sending the code. I power cycled the phone. Same response. I put the sim in my KRZR. Similar response worded differently. I searched the internet and found nothing about a change to the code. I called customer care and was told the code changed to *72xxxxxxxxxx where the x's represent the 10 digit number. Great, simple enough answer. I will update the contacts and be back in business. I tried the code and the phone tries to dial it as though it is a regular number and responds with the recorded message "The call can not be completed as dialed..." so obviously CC sent me the wrong direction. I searched for *72 and only found reference for its use with the @home service. I have tried variations of the code such as **72*xxxxxxxxxx#, **21*+1xxxxxxxxxx# and *72+1xxxxxxxxxx to no avail. I was about to call customer care back and then thought I would run it by the real experts.
Still works for me (at least *21*1nnnnnnn# does, as well as ##21#). Maybe it's limited to your specific market. ...
I think it is probably a Chicago market or regional switch thing. I believe that is where Karl is too.
It just worked fine for me in the SF area, and in fact my old 8290 shows a nice little forwarding arrow icon and gives me a status message of
when I turn it on and
when I turn it off.
AT&T and T-Mobile SF Bay Area+ Cell Sites - with Cell ID labels http://sfocellsites.com/
Over 1,100 AT&T sites in the 9 Bay Area counties + San Benito, Santa Cruz and Monterey counties Now over 1,500 T-Mobile sites in these 12 counties
Still works for me (at least *21*1nnnnnnn# does, as well as ##21#). Maybe it's limited to your specific market.
You list that you have an MDA. Have you tried doing it thru the MDA's screen (Menu->Options->Services)? I'm curious to see if that fails too...
What is an MDA? Was that a WM device with a slide open keyboard. That must be 3 years ago. There is no room up there for me to update anymore...and I must have had 3 dozen phones since. I have another call in to T-Mobile. Supposedly they see a provisioning issue on their side but they won't know if they have fixed it for an hour. The rumor is they will call me back then.