On the v60, "vibrate," "loud," "soft," etc are just profiles and you can customize them how you want with ringers, volumes, vm sounds, etc. I know it sounds dumb, but it can be done. I guess users may want the phone to vib for calls, but still make sounds for vm or vice versa.Originally posted by shianh
I have a v60i and all of a sudden whenever I set it to vibrate, it wouldn't vibrate but it would ring. So I took it down to the Verizon Store and the guy checked it and it would still ring when he would put in on vibrate. So they gave me a brand new phone which made me happy because my phone was all scratched up and had some chips because I accidentally dropped it a couple of times. And I didn't have a pay a single thing for it. They gave it to me for free. I thought it was pretty cool, but is this normal? I remember once when I had a problem with my phone, I called the customer service number and they told me I had to buy a new phone. I guess it's different if you go to one of their stores rather than call.
To accomplish this, you would go to the vibrate heading under customize (forgive me for not telling you exactly how since I haven't had a v60 in a long time) and change the ringer type to something other than a vibrate ringer. Then when you set the phone to vib from the standby screen the phone will ring instead of vibrate!
This is probably what happened to your phone. It's a good thing the rep didn't catch it because now you have a new one!