Yes you can transfer online from a lost, stolen or broken fone. You may also use the parameters that you logged last weekend or whenever no matter how many minutes you have used since. That will also allow you to transfer the minutes that were on the fone at the time you logged the parameter values. Just the minutes are affected by the par values, not the service days, as the service days are kept track of within the trac system as well as on your fone. Heck, I would use the logged parameter values from when your fone was loaded with minutes. You may also manipulate the par values to get the most minutes possible. You can manipulate the parameters to get you the total amount of minutes that were ever added to the fone up to a maximum of 5000 mins. I do not advise maxing out a transfer to 5000 mins. I have attempted this a few times using different transfer scenario's and have had the fone killed, within days, every time.Originally Posted by FT_VZW
The only info you need from the old fone is the serial number and the phone number. You will not need the sim number to transfer from the old fone whether online or with trac cs. I advise you to make sure that your fone is listed in an online account with trac. If not all anyone needs is your phones s/n and they can transfer the airtime to their fone (if they know how to work the system).
Many times when doing a transfer with a trac cs you may get asked to verify information in regards to the fone that you are transferring from. This may include the original activation zip code, when the last airtime was added and many other things. Keep in mind that all a trac csr needs to transfer your airtime is the fone s/n, phone number and par values. They will also ask you for your first name. The first name query may seem like them being friendly but I believe that it is their first level of account verification. Give them the wrong first name on your account and they will start asking for more info, most times. So if you get a csr that starts by asking for more info than what I have mentioned and you feel uncomfortable, then just hang up and call back. They do not need more info.
I'm sure Jim will be along shortly to confirm all this.