Customer: I want to return the lg banter, its a pos
me: Sir i cant return it, it was an upgrade and the metro promise doesnt apply
customer: Are you calling me a f'in liar?
Me: No, i never said anything like that
customer: It keeps sending nine text messages for everyone
me: I can fix it for you, they had an issue with the network software and the phone software clashing but its fixed now
customer: Ive been in the computer business for 25 years, dont f'in talk to me about software and patches, your full of shite
me: Sir im just telling you what the engineers at metro are saying
customer: Just guve me my f'in money back
me: Sir please stop cursing, there are other customers in the store, i will have to ask you to leave
customer: Wtf are you gonna do, call the cops? It wouldnt be the first time
me: Ok sir, im done, if you have any other issues please dont come here and take them to the corporate store
I wish I could just post the CCTV footage of my store all week. Starting on the 1st of March, My store has started to charge an extra dollar whn using a devit card, because banks are ever increasing the rates that they charge us to process said debit payments.with that being said, here is the best of the week!
CX: I just read your note on the wall there, I would like to pay my bill, but with my credit card.
Me: Sorry, we dont take Credit Cards for Bill Payments.
CX: What do you mean? The last person just used a Credit Card.
Me: they bought accessories, which means they can use thier CC......
CX: THAT IS BU!!$#!T, That is discriminat.....
ME: REREAD THE NOTE THAT YOU SAID THAT YOU READ> (customer backs down a ittle bit, I guess I shouldnt have raised my voice, but I had just found out that my Grandfather had been diagnosed with Stg.4 cancer of the lungs, stomach, GI tract, pretty much everywhere)
CX:...... (shock, mouth open)
ME: I am so sorry, its just my company spraing this new policy on us, and I have had a bad day, just found out my grandfather is dying of cancer.
CX: OMG I am so sorry, I Will have my prayer group pray for you and your family so your grandfather wil make a full recovery
(this is where i flipped. I am a proud Athiest, and I detest religion, but i wont force my believes on someone, as I respect people)
Me: I am sorry I am an athiest, and the progression of his cancer is no reversable, he will not make a full recovery, but thanks for your support.
CX: we will pray for you, we would hate for our helpful metroPCS go to go to hell, that would be bads news for us?
CX: well if you goto hell who is going to help fix our phones?
ME: are you serious? ok, well I will tell you what, since you are a loyal customer, i will waive the $1 debit fee.
CX: ok, thanks, god bless you!
ME: alright the total is XX.
CX: I THOUGHT YOU SAID YOU WOULD WAIVE THE FEE!! THIS IS ABSURD!!!!!
ME: I said I would waive the extra Dollar fee, not the $3 dollar bill payment fee.
CX: oh, duh, thats right
Me: please slide the card, and put the pin number in
CX: there is no pin, its a credit card.
(i am starting to get really aggrivated at this person right now)
ME: back to square one
CX: whats that supposed to mean
ME: It means that my system is down, something about a customer phonics error, and it doesnt give a time frame on when crainial service will resume, I am sorry
CX: oh thats ok, I will pay my bill next door at amscot..
It feels so much better to get that off my chest. I fell bad for trolling the customer, but when they believe that you are sincere with them that the system is down, they understand/
we get idiots in our store all the time. Why is this phone so much here? you can get a similar phone at At&t for $100. I then say, why does At&t charge you $120 a month for your phone and internet while metro charges you $50? and why does At&t want you to sign a 2year contract to get that phone for $100, cause the fine print shows you the phone is $400 from them too with no 2 year contract, and you still get stuck with the $120 a month bill
CX: *walks in* I cant stand this ****** *** broke down phone.
Me: Whats wrong with it?
CX: I dropped it in a puddle and the god damn ****** *** metro peice of **** phone don't work.
Me: So.. You dropped it in water and expect it to work?
CX: Yeah, I picked it up immediately.
Me: Would you drop a laptop in a puddle and expect it to work?
CX: No. Thats electronic.
Me: So is a phone sir...
*CX stares around the store*
CX: Well your carpet's ugly *CX storms out of the store*
I am going to find out where the nearest call center is, and go and scream and yell at them, and who ever decided to put that my store: Flashes phones, Repairs phones, and does Warranty exchanges.
In my area we only have 1 corp. store, and they handle all warranty stuff.
I dont fix phones (well, kinda sorta, I fix MY PHONES, not CX's phones lol, but in the eyes of who matters I DONT FIX PHONES!!!!)
GRRRR The next customer that throws something at me, cusses me, puts a Hatian Voodoo curse, or just gets pissed cause I cant do anything for them is going to be speechless when I get through with them.
lol... Your lucky, I'm listed I can flash phones in a philadelphia market...
anyone working reccomend a good store for metro on the west side near 405 in los angeles
Some of these stories are truly funny! I do computer tech support, and could probably match a few with stories of my own.
But, while reading this thread, the disdain displayed for some of the customers does bother me. Some are less funny, and more sad.
5359 S Sepulveda Blvd
Culver City, CA 90232
3700 S la Brea Ave
Los Angeles, CA 90016
have not been to either one, buyer beware. I have tried the one in Stanton, parking lot full of homeless wino's (I felt an infection coming on just touching the door handle LOL they actually try to come in the store and the guard has to run them off) the one in Fullerton is a LOT nicer. both places had VERY friendly & knowledgeable people.
as for this thread having been in a sort of customer service position that I ended up stepping down from and back on the floor (Tech ) , well I need my nerve medication when I read these posts as I feel like choking this 22" View sonic monitor .
Ignorance is a wild virus, can't be cured as it mutates every 2 generations. now a a days you have people not believing in Science and Medicine , and I used to wonder what made the DARK ages come about. it's us.
Seriously!?... wrong section... Customers like this guy is why we rant... If it worked in the corp store its either your cable, your pc or worst its you... Once you connect to the pc the phone gets a notification click on and then click on connect to to pc or mount. If it doesnt even do that you need a different cord or figure out whats wrong with your pc. lol I forgot to mention make sure you have the drivers for your phone before you even begin. Just google samsung phone drivers or samsung studio drivers.
Either way you say it or phrase it. Your were the problem. If a device does not connect to a pc the 1st step is to find a driver or something compatible. If the people at your Local metroPCS store are idiots report them and take your business else where. I was not being smart or trying to be rude I was trying to get to the point. I've been having some personal issues in my life and maybe my remarks were a little cold and I apologize.