Cant cancel my pre-order...WTF!!

[darkangel9685]

I just called Nokia customer care to cancel my N97 pre-order, since I got one yesterday at the NYC store

However, I was told that I cannot cancel my pre-order as the N97's have "already begun to ship", even though my order status still shows up as blank.

So apparently, my CC will be charged for the phone (again), and when I get it in the mail, I have to call Nokia again and receive a return authorization ##, after which I can send it back.

However, I will be charged a 15% restock fee.

This is BS. I tried calling yesterday, but I couldn't get through since they were busy all day!!

So, now what? Call again and *****? Deal?

[ssgohan434]

Could you return the one that's being brought to you in the mail to the Nokia store in NYC and avoid the restocking charges?

[darkangel9685]

Could you return the one that's being brought to you in the mail to the Nokia store in NYC and avoid the restocking charges?

Hmmm never though of that...and I get to keep the BT headset

[Moderator HF 25]

^ Calm down! I rather think it's in line w/ many other legitimate biz are doing. There're reason policies like that in place to curb "speculation", hype. This is rather a commitment issue. Legally speaking, you're required to read terms & conditions BEFORE hitting the button (but I'm majority of ppl incl myself may never understand the fine prints anyway). I understand you're not like "not buying it" at all but you simply can't wait anymore for the N97 greatness. I hear you.

Now, you're cherry-picking: coz one deal incl. a BT headset?! ("why wouldn't anyone jump to it?") Long live the Consumerism!

[Gorgonesh]

Don't you need to call Brightpoint and now Nokia Customer Care? Brightpoint is the company that's handling the N97 delivery and you'll likely have better luck if it hasn't been packaged to be shipped yet.

[liberal_hippie]

Just refuse the shipment. It may take a couple weeks to get your credit on your credit card though.

[J.Bruha]

^ Calm down! I rather think it's in line w/ many other legitimate biz are doing. There're reason policies like that in place to curb "speculation", hype. This is rather a commitment issue. Legally speaking, you're required to read terms & conditions BEFORE hitting the button (but I'm majority of ppl incl myself may never understand the fine prints anyway). I understand you're not like "not buying it" at all but you simply can't wait anymore for the N97 greatness. I hear you.

Now, you're cherry-picking: coz one deal incl. a BT headset?! ("why wouldn't anyone jump to it?") Long live the Consumerism!

...What?!

Restocking fees SHOULD only apply to open items. As others have said, call Brightpoint and if you don't get any resolution with them, refuse the delivery when it arrives.

Nokia should be bending over backwards for you after buying it at FULL RETAIL from their flagship store with tax and other added expenses on top of it.

[darkangel9685]

...What?!

Restocking fees SHOULD only apply to open items. As others have said, call Brightpoint and if you don't get any resolution with them, refuse the delivery when it arrives.

Nokia should be bending over backwards for you after buying it at FULL RETAIL from their flagship store with tax and other added expenses on top of it.

agreed 100%

whats the ## for brightpoint? PM it to me if you want

[kolusu]

i think it is
888-888-9562

[J.Bruha]

I would, but I don't have it.

[Gorgonesh]

i think it is
888-888-9562

Yup, that's the number.

[tyronewheatley]

restocking fee i think is to restock the item (wether its open or not)..... Why did you buy one in person if you knew you had one already on order???? Wait i know.. you wanted to be cool and be the first person to own this phone... But you didn't read the terms and conditions about the restocking fee........ Most places you order online have a restocking fee and i think nokia has the right to do the same. If you want to be the first to own this phone you got to pay to play.... You played and you lost!!!!

You should just sell the extra phone on ebay or in the buy sell trade forum.....

But............. your type... you are gonna call up nokia and go ballistic to the poor customer service rep trying to help you.... cry and whine... ask for the manager.... then shout and yell at the manager...... Phone rage..

Anyways good luck...

[clumsythief]

Just sell it to me! I'm in Canada and can't buy the phone anywhere.

[J.Bruha]

Restocking fees are supposed to cover the difference of turning an opened item into a salable item, not the cost to have an employee walk to the back room and put the box back on the shelf.

If that is their policy in the fine print, it's absolutely ridiculous. People preordered online from a site that said "Be the first to own the Nokia N97" and then sold it in their flagship stores first. Their entire sales campaign for this device has been nothing but BS just like the 5800XM and you bet your *** I'd pitch a fit to a supervisor if I just dropped ~$800 at the flagship store to truly "own in first" and they tried to charge another $105 for a restocking fee on an unopened, canceled preorder.

[tyronewheatley]

just like i said... you got to pay to play......... You dont agree with the 15% restocking fee then don't order the phone..... end of story....