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Thread: The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

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    The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

    All "loyalty" based threads including "loyalty offers", "retention offers" and "winback offers" should now be in this thread instead of the original "retention thread".

    I was forced to lock and un-sticky the previous thead because there was far too much inappropriate exchanges going on in there among certain members. This will not be tolerated in this thread! Stick with the subject at hand as it can develop into a very useful source of information brought in by both customers and CSR's. As that previous thread did contain some valuable information, I will link to it here.

    To refresh everyone's memories:

    Quote Originally Posted by Moderator HF 2
    Let's keep in mind that the Fido Forum serves both Customers and Employees (in any form). It is our hope that the collaboration which exists here will be beneficial to both parties. There are, however, some caveats to keep in mind:

    • Rudeness and arrogance will not be tolerated and said behaviour are grounds for a ban from the forums. It is important that members refrain from flaming or bashing others. If you don't have anything nice to say, please don't say it at all.


    The inability for employees to get along with customers and vice versa must cease immediately.

    As a customer, if you're going to post about how you were "short-changed" by Fido or how Rogers has been transforming Fido into a carrier far from how it was back in the day, please word it properly.

    Conversely, if you're an employee and you don't like how the members are out hunting for a good deal, realize that this is the customer's prerogative. If you cannot help a customer, don't tell them to get lost (tiring and annoying as it may be). It's unprofessional and unacceptable. This type of response, along with other rude, arrogant, or condescending responses will result in a ban.

    • Circumventing the swear filter is not allowed.
    • Posting a CSR's extension or any other contact information is prohibited.


    Thank you for your cooperation.
    With this in mind, post away...

    HF 2
    Last edited by Moderator HF 2; 03-06-2009 at 11:01 AM.

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    Ok lets start the bidding!

    Who has the Best Fido Plan

    I Have:


    City Fido @ 45$ ( Don't Pay Saf )
    6GB @ 30$
    Retention Value Pack ( Voicemail Call Display 2500 sms )
    -50% ( Emp Discount )

    I Just wish I Could possibly change the 6GB to BB Data 6GB

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    I called for the first time back in January and was taken down from the $25 Student Plan with a bunch of extras to the EPP by a helpful retentions rep.

    My plan:

    $17.50 EPP - $17.50
    • 200 Daytime Minutes
    • Evenings/Weekends after 5PM

    Unlimited Incoming - $10.00
    Retention Value Pack (2500 txt, CID, VM) - $10.00

    Total: $37.50 + tax (no SAF + 911)

    This plan had 150 minutes less than my other plan, but was also $15 cheaper. That month I was switched, my minutes went over and I had to pay $90 for the month....

    I guess I should have called in prior to this change. I was saving to get an iPhone with the $25 500MB data option and see if I could keep my monthly service fees below $60 including taxes. Is this still possible with Fido's new Loyalty plans? I know through work I can get something similar through Rogers or Bell (would have to settle for a BB Curve instead of iPhone) but I'm a brand loyal person and want to stick with Fido (I know it's owned by Rogers).

    Any help?

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    $25 Plan

    I got the $25 plan last week without having to renew my contract. I still have 7 months left on my current contract. The Fido rep couldn't renew my contract but offered me the plan on my existing contract.


    NEW PLAN: $25 + tax
    200 Minutes
    Unlimited Fido to Fido
    VM / CID / 2500 text
    Unlimited Evenings / Weekends at 5PM
    NO SAF

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    Quote Originally Posted by IanEnc
    I called for the first time back in January and was taken down from the $25 Student Plan with a bunch of extras to the EPP by a helpful retentions rep.

    My plan:

    $17.50 EPP - $17.50
    • 200 Daytime Minutes
    • Evenings/Weekends after 5PM

    Unlimited Incoming - $10.00
    Retention Value Pack (2500 txt, CID, VM) - $10.00

    Total: $37.50 + tax (no SAF + 911)

    This plan had 150 minutes less than my other plan, but was also $15 cheaper. That month I was switched, my minutes went over and I had to pay $90 for the month....

    I guess I should have called in prior to this change. I was saving to get an iPhone with the $25 500MB data option and see if I could keep my monthly service fees below $60 including taxes. Is this still possible with Fido's new Loyalty plans? I know through work I can get something similar through Rogers or Bell (would have to settle for a BB Curve instead of iPhone) but I'm a brand loyal person and want to stick with Fido (I know it's owned by Rogers).

    Any help?
    Go with the Cool 25$ PricePlan that every one seems to be getting + 25$ data you at 50$ + 10$for unlincom your at 60$ and you probally can get eve @ 5pm free for the 3y and keep in mind no deals on the iphone lol

    so for 60$ your looking at

    200Min Anytime
    Unl eve and weekends @ 7 ( 5 If you can deal lol )
    Unl F2F Local
    Unl Incom ( 10$ Extra )
    Voicemail
    Call Display
    2500SMS
    500MB

    All this 60$ +Tax you going to be a over what you want to pay but compared to you EPP Plan looks better no?

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    what exactly is the City Fido plan?

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    Quote Originally Posted by EncoreFido
    Go with the Cool 25$ PricePlan that every one seems to be getting + 25$ data you at 50$ + 10$for unlincom your at 60$ and you probally can get eve @ 5pm free for the 3y and keep in mind no deals on the iphone lol

    so for 60$ your looking at

    200Min Anytime
    Unl eve and weekends @ 7 ( 5 If you can deal lol )
    Unl F2F Local
    Unl Incom ( 10$ Extra )
    Voicemail
    Call Display
    2500SMS
    500MB

    All this 60$ +Tax you going to be a over what you want to pay but compared to you EPP Plan looks better no?
    So the $25 plan is still offerred? I think I might be able to fudge around the budget to accomodate, as tight as it is.

    Still need to save for the iPhone. I'm regretting using my Fido Dollars a few months ago towards a crappy bluetooth headset I don't even use anymore.

    Thanks! I'd ask for your Call ID and send compliments to your supervisor, but then that would draw more attention of you being on this forum.

    BTW: you mentioned in another post that something was happening on April 1. Any hints you can mutter?

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    Quote Originally Posted by IanEnc
    So the $25 plan is still offerred? I think I might be able to fudge around the budget to accomodate, as tight as it is.

    Still need to save for the iPhone. I'm regretting using my Fido Dollars a few months ago towards a crappy bluetooth headset I don't even use anymore.

    Thanks! I'd ask for your Call ID and send compliments to your supervisor, but then that would draw more attention of you being on this forum.

    BTW: you mentioned in another post that something was happening on April 1. Any hints you can mutter?
    April Fools is happening , Fidos april fools , LOL yea my Manager would love to hear how much I Help on HOFO ( Dont have a supervisor ) LOL I have been off calls for 3days now working on a Fido Project , The 25$ is a Retention ( Loyalty plan ) and yes for now it is still offered

    -----------------------

    City Fido is a OLD OLD OLD fido plan which is 45$ and Unlimited Calls 24/7 Local no saf no 911 fee Wish retenntion had this priceplan to give out We would sav soooooooo many people even if they had the city fido at like 60$ - 70$ still a deal and a half

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    Quote Originally Posted by sepandee
    what exactly is the City Fido plan?
    It was a plan that was offered about 5 years ago to 3 cities (Vancouver, Toronto, and Montreal). It was meant to replace a customer's home phone by offering unlimited incoming and outgoing local calls within a specific local area.

    When Rogers bought Fido, Fido stopped offering CityFido to new customers... customers who had it previously have been grandfathered for the time being with conditions/limitations added to the CityFido.
    Unlimited Fido Data Plan: Netgear Aircard LTE Mobile Hotspot

    My Tech Blog

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    Exclamation

    Would i get in trouble if i posted the 'typical' loyalty offers?

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    Quote Originally Posted by mmagda
    Would i get in trouble if i posted the 'typical' loyalty offers?
    Loyalty or Retention?

    If its retention I Would think so because your leaking company info
    On the other hand Alot of the plans are already here so I Dunno

    Off hand Retention has UMMMM 12-15Premade Plans and I Could name off atleast 9 of them lol How sad

    And if you found that post off redflag its like 40% right the other 60% is total BS lol

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    Quote Originally Posted by mmagda
    Would i get in trouble if i posted the 'typical' loyalty offers?
    Post them and we can find out if they still exist or if they are gone. Go for it.

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    200/Unlimited 200 weekday minutes
    Unlimited evenings and weekends

    $20

    System access fee: $6.95
    911 fee: $0.50
    ________________
    200/Unlimited/
    Unlimited incoming
    calls 200 anytime minutes
    1000 evening and weekend minutes
    Unlimited incoming local calls

    $25

    System access fee: $6.95
    911 fee: $0.50
    _________________
    250/Unlimited/
    Unlimited incoming
    calls + long distance 250 weekday minutes
    Unlimited evening and weekend minutes

    Unlimited incoming local calls
    100 long distance minutes within Canada

    $35

    System access fee: $6.95
    911 fee: $0.50
    _________________
    Couples 300/
    Unlimited/ Local
    calling and SMS circle 300 weekday minutes
    Unlimited evening and weekend minutes

    Unlimited incoming local calls
    Unlimited local calling and SMS circle

    $55

    System access fee: $6.95
    911 fee: $0.50
    ___________________
    500/Unlimited/
    Unlimited incoming
    calls + long distance 500 weekday minutes
    Unlimited evening and weekend minutes

    100 long distance minutes within Canada
    Unlimited incoming local calls

    $65

    System access fee: $6.95
    911 fee: $0.50
    ___________________

    They are simply 'loyalty plans' I do not have access to Retentions plans.

    I do not frequent RFD, so i do not know of those plans. These are available on a national level...


  14. #14
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    Yes these are the Loyalty Plans The 55$ One is a Couples Plan Tho

    Quote Originally Posted by mmagda
    200/Unlimited 200 weekday minutes
    Unlimited evenings and weekends

    $20

    System access fee: $6.95
    911 fee: $0.50
    ________________
    200/Unlimited/
    Unlimited incoming
    calls 200 anytime minutes
    1000 evening and weekend minutes
    Unlimited incoming local calls

    $25

    System access fee: $6.95
    911 fee: $0.50
    _________________
    250/Unlimited/
    Unlimited incoming
    calls + long distance 250 weekday minutes
    Unlimited evening and weekend minutes

    Unlimited incoming local calls
    100 long distance minutes within Canada

    $35

    System access fee: $6.95
    911 fee: $0.50
    _________________
    Couples 300/
    Unlimited/ Local
    calling and SMS circle 300 weekday minutes
    Unlimited evening and weekend minutes

    Unlimited incoming local calls
    Unlimited local calling and SMS circle

    $55

    System access fee: $6.95
    911 fee: $0.50
    ___________________
    500/Unlimited/
    Unlimited incoming
    calls + long distance 500 weekday minutes
    Unlimited evening and weekend minutes

    100 long distance minutes within Canada
    Unlimited incoming local calls

    $65

    System access fee: $6.95
    911 fee: $0.50
    ___________________

    They are simply 'loyalty plans' I do not have access to Retentions plans.

    I do not frequent RFD, so i do not know of those plans. These are available on a national level...


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    Encore, are you getting 50% your total, or just voice? Cos the 'trainers' at my session were telling us that it's 50% off the VOICE plans, no other options or data...

    Care to enlighten? It will certainly influence my Bold vs. iPhone choice... This is technically about loyalty, cos I need to resign and need guidance, haha

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