The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[cellphoneSTAR]

$40
700 daytime
unlimited evening at 7pm and weekends
unlimted fido to fido and rogers

[cash_money]

$40
700 daytime
unlimited evening at 7pm and weekends
unlimted fido to fido and rogers

plus sad and 911?

[ma678]

My wife changed her plan to the following two weeks ago without extending her two years plan.

$20 monthly retention plan
200 daytime
unlimited even at 7pm + wkd
unlimited incoming
1000 min fido to fido
extended network
call display/name calls
enhanced voicemail
2500 text
minute tracker
no saf or 911

Guess how much she pays every month. $15 plus tax. Super hot, huh?!

I've been a Fido customer for over 5 years (monthly subscription, no contract)...until a year ago, I was on a plan that amounted to about $30/month, and then I switched to a $15 retention plan which includes the following:

50 min for $15
100 extra min for $10
Call ID
$10 monthly credit
Total: $15

I'm wondering...
1) can I get them to renew my $10 credit OR negotiate a better plan without signing a contract?
2) if I were to sign a min. 2 year contract...what kind of deal would I be able to get? I would still like my monthly bill to be under $20 (taxes included).

Just wanted to know what I could expect before calling them up Thank you!

[cellphoneSTAR]

My wife changed her plan to the following two weeks ago without extending her two years plan.

$20 monthly retention plan
200 daytime
unlimited even at 7pm + wkd
unlimited incoming
1000 min fido to fido
extended network
call display/name calls
enhanced voicemail
2500 text
minute tracker
no saf or 911

Guess how much she pays every month. $15 plus tax. Super hot, huh?!

thats because she got credits before this new effect took in with limitation with retentions

imagine if i were to change my plan
that is listed in my signature to the $25
if i was lucky and fido didnt check properly
Fido wud pay me for my plan
but yeah
u usually get to keep past credits to a certain way
cant me my case where Fido/Rogers would pay me money to use my service
Dont think u got the best deal cause if ur wife called today without anything she wud be getting $25 plan with no credit
so she is just lucky

[ma678]

You're right. It all depends on the csr who answers your call.

My wife has $25.00 credits under her account.

thats because she got credits before this new effect took in with limitation with retentions

imagine if i were to change my plan
that is listed in my signature to the $25
if i was lucky and fido didnt check properly
Fido wud pay me for my plan
but yeah
u usually get to keep past credits to a certain way
cant me my case where Fido/Rogers would pay me money to use my service
Dont think u got the best deal cause if ur wife called today without anything she wud be getting $25 plan with no credit
so she is just lucky

[cellphoneSTAR]

You're right. It all depends on the csr who answers your call.

My wife has $25.00 credits under her account.

yeah sorry the way u put that by quoting that other situation was not to good because it wasnt the same situation
just because he didnt get what he wanted
and u did because u called in before the retention cut had happened
that is kind of putting him down

[ma678]

I was lucky enough to call in just several days before retention dept merging with relation dept, but $25.00 credits was there since last July on a two years retention plan.

I still heard from different sources that retention plan exists though.

yeah sorry the way u put that by quoting that other situation was not to good because it wasnt the same situation
just because he didnt get what he wanted
and u did because u called in before the retention cut had happened
that is kind of putting him down

[cellphoneSTAR]

they do and they dont

there like supervisors
but CSR can offer u and cancel u now
so its hard to get to them

[PRODUO1]

So, I called in today as my $10 monthly credit was ending next month and was transferred to customer relations department. First she said you can't have the same credits for another 14months as after nov 08, plans less than $30 are not eligible for monthly credits and offered me another plan with all the add ons for $25 plus tax. As i have no intension of renewing so, I ask her if there is anything she can do with my account then, she said i can have my current $25 student plan with no SAF and 911 charge. It's not the best deal but I am happy $25 plus tax.

[cellphoneSTAR]

yeah
i think u can push that little further
by asking for call display for 6 months

give it another shot and tell them another company called u to switch over
*cough* *cough* TELUS

[PRODUO1]

yeah
i think u can push that little further
by asking for call display for 6 months

give it another shot and tell them another company called u to switch over
*cough* *cough* TELUS

here is what included in my plan.
200min
1000 E/W
Unlimited incoming
caller ID
No SAF or 911
25+tax

I wanted to know if it's possible to have $10 to $15 credit if i renew it for 2- 3 years with same plan.

[plugged.in]

do they still credit the SAF for the plans that still have it?

ie. if i sign for 3 yrs + 8gb iphone on fullfido80, can I expect my saf to be credited for the duration of the contract?

[cellphoneSTAR]

here is what included in my plan.
200min
1000 E/W
Unlimited incoming
caller ID
No SAF or 911
25+tax

I wanted to know if it's possible to have $10 to $15 credit if i renew it for 2- 3 years with same plan.

no chance
if ur lucky u will get a $5 credit
thats if ur lucky

[mmagda]

here is what included in my plan.
200min
1000 E/W
Unlimited incoming
caller ID
No SAF or 911
25+tax

I wanted to know if it's possible to have $10 to $15 credit if i renew it for 2- 3 years with same plan.

You expect a 10$ credit on a 25$ plan, bringing you down to a 15$ plan. Hmmm lets see:

15$ - 50 mins. [to the avg, consumer]
25$ gets you - saf/911 credit [saving 7.45 right there], 10$ for unlim. incoming, caller ID at 5$ } 22.45$ of 'features' and 2.55$ for 1,200 mins, a month.

Yeah, right, you are going to get TONS of credits!

Seriously take it and don't look back would be my advice.

[PRODUO1]

You expect a 10$ credit on a 25$ plan, bringing you down to a 15$ plan. Hmmm lets see:

15$ - 50 mins. [to the avg, consumer]
25$ gets you - saf/911 credit [saving 7.45 right there], 10$ for unlim. incoming, caller ID at 5$ } 22.45$ of 'features' and 2.55$ for 1,200 mins, a month.

Yeah, right, you are going to get TONS of credits!

Seriously take it and don't look back would be my advice.

I have seen people with $25 base plan plus $15 monthly credit. boy that's insane lol but as i spoke to customer relations today they won't budge as i wanted to have same $10 for rest of my contract but then, they offer me no saf and 911 instead of $10 off. but as cellphoneSTAR said i might get $5 but still if i go on 2 or 3 years contact but my current plan is still good for another 13 months so, no worries.