The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[sigma604]

Thanks for your reply but why wouldn't I be eligible anymore?

Unfortunately, you aren't eligible for any Retention Price Plan anymore. My suggestion, the 70,00$/ Month Fido Basic Plan...2000 Min Week-Days...

[sigma604]

Sorry, not sure how to edited my post...

So after some more reading, I guess you're saying I'm not eligible because I don't pay SAF. Surely for someone that pays 120-150/mth on their bill is worth a little something for them to keep me around otherwise Wind mobile would definitely be an option since their 45 dollar plan would fit the bill perfect. Just need to wait for them to launch in Vancouver.

As well, after looking at the 70 dollar 2000 minute plan, it would really end up costing me 10 dollars more, I could drop my unlimited incoming but I would still need to retain my Canada LD.

[Fritz Z24]

Sorry for the delay...When you changed your price plan from the old one to this version (Fido Basic Plan), you put yourself out of contention of getting an futur handset discount, Plus having a chance of getting a possible Retention Price Plan...

For now, my suggestion will be, like you point out earlier, 70,00$/2000MIN. Week-Days+Evening-W-E Unl. @ 7PM.+10,00$ Value Pack+25,00$ BB BIS+20,00$ Can LD=125,00$+Taxes.

I suggest you to change it in the meantime, Fido might offer some new price plans later this year...

Good Luck!

Sorry, not sure how to edited my post...

So after some more reading, I guess you're saying I'm not eligible because I don't pay SAF. Surely for someone that pays 120-150/mth on their bill is worth a little something for them to keep me around otherwise Wind mobile would definitely be an option since their 45 dollar plan would fit the bill perfect. Just need to wait for them to launch in Vancouver.

As well, after looking at the 70 dollar 2000 minute plan, it would really end up costing me 10 dollars more, I could drop my unlimited incoming but I would still need to retain my Canada LD.

[Raibin]

Hi guys, i really need some input on whether i should or should not accept the retention/loyalty plan fido offered me today.

200 daytime
Unlimited E/W, Evenings start at 5
2500 Texts
Unlimited Incoming
1000 Long Distance Mins
Voice Mail, Call Display
+ a free phone (none of which are worth taking)

For: 2 year contract and 47+tax a month

oh and ive been with them for 7 years now....

Any inputs would be appreciated =)

[kaloo]

Hi, the following is my plan that I got from Fido. I have been with them for over 7 years. I have 11 months left on my 36 month contract. Expires Dec 23, 2010. I got this plan last month without having to renew again.

350/Unl.E/WE + Unl. txt msg - 35.00
Unlimited Incoming Calls - 12.00
Value Pack - 10.00
Credit: Monthly credit $10 -10.00
5 p.m Early Evenings - 6.00
Credit: Monthly credit $6 -6.00
Special LD Calling - UK - 10.00
Credit: Special LD Calling -10.00
NO S.A.F.
Total $47+tax

I am very satisfied with this plan. It took some lobbying and a few calls. The first csr offered this to me and all csr's still honoured it as it took me about a week to think about it and I called in every second day to make sure it was still available to take. I have to say from my experience they have been really good. Will wait for Wind mobile here in vancouver though before I renew my contract.

[a in yul]

^whats special LD calling UK..? didn't know they have country specific calling plans...??

[kaloo]

It changed my rate per minute from .35 cents to .15 cents It's $10 a month for that change but they credited for the remaineder of the term with a $10 credit per month.

^whats special LD calling UK..? didn't know they have country specific calling plans...??

[a in yul]

It changed my rate per minute from .35 cents to .15 cents It's $10 a month for that change but they credited for the remaineder of the term with a $10 credit per month.

nice, so u r getting it for free,

if its this; http://www.fido.ca/web/page/portal/F...tional&lang=en then i am paying the old price of 4 or 5$ for it..., didnt know they increased it to 10$ now!!

[kaloo]

No it's different. With your's it's only .15 cents to call a landline in u.k. but still .35 cents to call a mobile. The plan I got is .15 cents to mobile or landline. I checked my usage and it charges now .15 cents a minute when before for the same number called was .35 cents a minute. My friend only has a mobile so this works out really well for me that they were able to do this.

nice, so u r getting it for free,

if its this; http://www.fido.ca/web/page/portal/F...tional&lang=en then i am paying the old price of 4 or 5$ for it..., didnt know they increased it to 10$ now!!

[a in yul]

^must be a new LD option then, is this through csr or retentions..?

i dont see a 10$ option, only a 5 or 8$ LD option (intl)...

http://www.fido.ca/web/content/ld

[Fritz Z24]

What is your current Price Plan & Options?!?

...i really need some input on whether i should or should not accept the retention/loyalty plan fido offered me today. 200 daytime
Unlimited E/W, Evenings start at 5PM. 2500 Texts, Unlimited Incoming. 1000 Long Distance Mins. Voice Mail, Call Display+ a free phone (none of which are worth taking). For: 2 year contract and 47+tax a month. oh and ive been with them for 7 years now....

[TKAY]

^must be a new LD option then, is this through csr or retentions..?

i dont see a 10$ option, only a 5 or 8$ LD option (intl)...

http://www.fido.ca/web/content/ld

I think it is a retentions offer. When I was arguing about the LCA chance back in October, they had to transfer me to Customer Relations/Retentions.

[a in yul]

thks for the info, good to know for next time i need a ld package. are there any other cities included?

[kaloo]

it was from a retention person. I didn't threaten to cancel. When I called customer service, I asked the person to take a look at my bills which were $300-$500 average for the past 6months and if he can find me a better plan. He made that offer and I asked if retention can do better, at which point he told me he was from retention.

^must be a new LD option then, is this through csr or retentions..?

i dont see a 10$ option, only a 5 or 8$ LD option (intl)...

http://www.fido.ca/web/content/ld

[H0AX]

Am with fido from 5 years almost and i got this plan in Dec 2007

250 Day time min
1000 eve/weekend
Unlimited Incoming Calls
Unlimited Long Distance within canada
Call Display & Voice Mail
200 Text msg ..

NO Saf or No 911

total i pay with tax $36.12

i will renew it this year and planning to get iphone 3G(s) with data add on..hope i get good deal