The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[slumdog]

Hey guys, my 3 year plan is ending in March and i was wondering what I can get from retentions?

here is my current plan

150 + Unl.E/WE + Unl. Incoming 25.00
Credit: Monthly credit $7.50 -7.50
Value pack 16.00
9-1-1 Emergency Access Fee 0.50
System access fee 6.95
Total before taxes: $40.95
GST (#R141217232) 2.05
PST 3.28

Total for Fido: $46.28

any advice?

[pandaR]

hello,

is it possible to get the 17.50 EPP plan without going on a contract?

if not, what is the cheapest plan to keep my account active while out of the country?

Thanks.

[geokilla]

Just some of the retention options that are currently avialable. Basically take one of these retention plans im about to show you, and add on these avialable retention items (or current consumer items)

Retentions can add Bonus Minutes, Credits for wireless essentials, and free of charge services.

There are more options but these are the more common ones available.

Very nice. Thanks for keeping us up to date.

Looking at my plan in sig, it seems that I have all I'll ever need. There's really nothing that I need to add from retentions except for maybe unlimited local calling. I also learned that I have call forwarding ($10 Value Pack), even though I don't really need it.

The interesting thing is that I'm not getting charged SAF and 911 fee, yet I get access to the expanded network. At least I think I am.

[Fritz Z24]

Maybe you should expose what's your needs and how much you ready to spend per month...I garantee you once you know more about the S-E T715a, 12MB won't be enough from your current Value Pack...

Tell us what you looking for and then you'll see what you can get...

...I've been with Fido for almost 6 years. My current plan:
200 + Unl.E/WE + 1000F2F 20.00 . Value pack 18.00. Fido to Fido/Rogers option 10.00. 9-1-1 Emergency Access Fee 0.50. System access fee 6.95
Monthly credits -15.00. Total: $40.45 ($42.47 tax incl)

The retentions plan that I took on a 2 year contract:
200 + Unl.E/WE + Early evenings @ 5pm 17.50. Value pack 18.00
Fido to Fido/Rogers option 10.00. Monthly credits -10.00. No SAF or 911 access fee. Total: $35.50 ($37.28 tax incl)
Phone: Sony Ericsson T715A (that costed me $0.13 after my Fido Dollars)

The retentions salesperson I had told me that he couldn't renew the $5 credit on my $18 VP. I don't really use that much data (average 5MB a month) and I don't want an iPhone...

[Fritz Z24]

I would like to know, on your monthly invoice, do you see a charge of 6,95$ and then a credit to cover that or no S.A.F charge at all?

...Looking at my plan in sig, it seems that I have all I'll ever need. There's really nothing that I need to add from retentions except for maybe unlimited local calling. I also learned that I have call forwarding ($10 Value Pack), even though I don't really need it. The interesting thing is that I'm not getting charged SAF and 911 fee, yet I get access to the expanded network. At least I think I am.

[Fritz Z24]

Unfortunately no, it's exclusive with a Fido agreement...What is a current price plan and option? Are you currently under a Fido agreement?

...possible to get the 17.50 EPP plan without going on a contract? if not, what is the cheapest plan to keep my account active while out of the country?

[sutafairu]

Thank you very much for your response Fritz Z24.

I suppose I should have mentioned that I don't plan to use the S-E T715A, but I am giving that to my brother who's on prepaid Fido and only uses the phone for emergencies. Indeed, there's around $90 sitting on his prepaid. ^^; I picked it because it should work on the 3G 2100 frequency when I'm in Japan.

As for data, I pretty much only use it when I'm commuting. Mostly to check my email, some instant messaging and posts to LiveJournal. I barely use Facebook and I think it's useless to stream any video on a 2" screen. At home and at work I have access to Wi-Fi on my Nokia 5730. In addition to that, my SIM card is 2G only because the 3G cards don't work in my Softbank 811T. I suppose it would be pretty hard to hit 150MB of data a month if I'm not streaming any video?

I don't want to spend any more than $40 a month. In fact, if I could get it down to $30 a month that would be great because I don't use a lot of minutes. Not even 50 daytime minutes, average 150 minutes on F2F/R and under 200 SMS.

What particular features on the S-E T715A make you say that 12MB won't be enough though?

Maybe you should expose what's your needs and how much you ready to spend per month...I garantee you once you know more about the S-E T715a, 12MB won't be enough from your current Value Pack...

Tell us what you looking for and then you'll see what you can get...

[sigma604]

Fido did offer me a discount on a handset if I renew on a 3 year but was only able to give me back the 10 dollar credit and not the 5. I got to say, I wasn't overly satisfied with that since it would end up costing me more than what I'm currently paying.

Sorry for the delay...When you changed your price plan from the old one to this version (Fido Basic Plan), you put yourself out of contention of getting an futur handset discount, Plus having a chance of getting a possible Retention Price Plan...

For now, my suggestion will be, like you point out earlier, 70,00$/2000MIN. Week-Days+Evening-W-E Unl. @ 7PM.+10,00$ Value Pack+25,00$ BB BIS+20,00$ Can LD=125,00$+Taxes.

I suggest you to change it in the meantime, Fido might offer some new price plans later this year...

Good Luck!

[Anduron]

I called Retentions with an older plan that was the $45/month bundle (good at the time circa 2003) plus unlimited data, that was as follows:

45 minutes
100 LD
CID, Voicemail
Unlimited data (no longer offered)

for $45 + $50 (data) + SAF + 911

I had two objectives:
1. to separate the (now grandfathered) unlimited data to a new number so that I could both keep my existing number for voice (it's a second number but I still want to keep it) and use that data with an HSPA+ USB stick
2. generally pay less per month for the non-data (voice, etc) part of my plan

It turns out that I only met the second objective with big savings, but couldn't meet the first. The very helpful Retentions agent explains that I had a choice, because of how their systems work:
1. to get a new number for voice (but initially without the retentions offers, because it is a new line) and reduce my existing number to data only (thus meeting my 1st objective partially), but not my second, or
2. or to keep the voice and data together but get some signficant Retentions credits/reductions from what I have been paying.

He explained that the plans are tied to numbers and not lines. And, while I can change a number, they can't transfer numbers between two lines in an account. Does anyone know if there is in fact a workaround for this?

So, for the time being, I opted for reduced costs by almost $35/month as follows. (I also wanted to add some International SMS capability):

250 D/T minutes
Unlimited Inbound
Unlimited Rogers/Fido to Rogers/Fido
Unlimited Evenings (from 5pm)/Weekends
100 CDN LD Minutes
CallerID (no voicemail as I didn't want it)
10000 Sent SMS
25 Sent International SMS

$83.50 with $0 of GRRF/SAF/911 ($50 of that is the old unlimited data)

I'm very happy but would still like to find a way to segregate the data plan and keep my old number in a different voice plan.

To me the issues are both that Retentions looks more at individual lines and not the whole account and possibly a systems limitation at Fido/Rogers.

[pandaR]

Unfortunately no, it's exclusive with a Fido agreement...What is a current price plan and option? Are you currently under a Fido agreement?

hi fritz, thanks for the info.

I am not under agreement, but I want to keep my account active while I am out of the country. What is the cheapest option to do this? Do they have a temporary freeze?

[Fritz Z24]

To answer your question, we'll need to know your current price plan & options...

...I am not under agreement, but I want to keep my account active while I am out of the country. What is the cheapest option to do this? Do they have a temporary freeze?

[Fritz Z24]

The CSR was right all the way around...your 50.00$ Unlimited Data is an Option, discountinued, and without any possibilities to be transfer over a stand alone Data Plan...

Therefore you have to stick with one Fido number with a Voice & Data features into One...there's no way to split both...sorry.

I called Retentions with an older plan that was the $45/month bundle (good at the time circa 2003) plus unlimited data...
It turns out that I only met the second objective with big savings, but couldn't meet the first. The very helpful Retentions agent explains that I had a choice, because of how their systems work:

1. to get a new number for voice (but initially without the retentions offers, because it is a new line) and reduce my existing number to data only (thus meeting my 1st objective partially), but not my second, or
2. or to keep the voice and data together but get some signficant Retentions credits/reductions from what I have been paying.

He explained that the plans are tied to numbers and not lines. And, while I can change a number, they can't transfer numbers between two lines in an account. Does anyone know if there is in fact a workaround for this?

So, for the time being, I opted for reduced costs by almost $35/month as follows. (I also wanted to add some International SMS capability):

I'm very happy but would still like to find a way to segregate the data plan and keep my old number in a different voice plan.

To me the issues are both that Retentions looks more at individual lines and not the whole account and possibly a systems limitation at Fido/Rogers.

[Fritz Z24]

I see...so my suggestion is to change to the 70.00$ price plan in the meantime Fido come back with new price plans...

Fido did offer me a discount on a handset if I renew on a 3 year but was only able to give me back the 10 dollar credit and not the 5. I got to say, I wasn't overly satisfied with that since it would end up costing me more than what I'm currently paying.

[nawb]

Anyone think i can do anything with my 2 fido lines?

Line 1
EPP 17.50( no saf)
Free caller id
10 dollar text
25 dollar bb data plan

line 2
new 25 dollar plan
100 minutes
evenings at 7
12 dollar unlimited incomming calls.

is there anyway i can get the EPP plan on my new 25 dollar garden plan? i pay 115 after taxes.

[syzuie]

Guys.. Could anyone post Fido Retention number one more time? I searched the forum but can not find it..