The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[cellphoneSTAR]

well, it's above amazing, but....
first, how did you get the 6gigs option, isnt that completely unavailable (unless retention all of a sudden added it back this week for special cases, which I doubt). and secondly, you have quite a bit of freebies there... they are no longer offering that much in free stuff so it still seems a little 'too good to believe' if u know what I mean =)

Yes i do agree with you on that
actually it is still believe able because Retentions Rule of Thumb is maximum monthly credit is 50% of the price plan

his price plan is $40 so 50% would be 20 and because im assuminghe had the 6 GB from before
that is another $30 that is tied into a 3 year contract

so all together its $70 a month and the Base voice plan is $40. I think it is possible but not like are friends above who think they can get a $25 credit on a $20 voice plan

Any thought Encorefido?
Yes , No or Maybe so

[EncoreFido]

Yes i do agree with you on that
actually it is still believe able because Retentions Rule of Thumb is maximum monthly credit is 50% of the price plan

his price plan is $40 so 50% would be 20 and because im assuminghe had the 6 GB from before
that is another $30 that is tied into a 3 year contract

so all together its $70 a month and the Base voice plan is $40. I think it is possible but not like are friends above who think they can get a $25 credit on a $20 voice plan

Any thought Encorefido?
Yes , No or Maybe so

Its possible because theres Newbs that started this week for retention training... But still 20$ seems alot he might of had PREVIOUS credits..and jsut more were added on

Also the Unl eve @ 5PM is just for one year its a promo deal with the priceplan if you take a 2-3y

So in reality he is only getting a 15$ credit...which COULD be possible because I ahve done it before...( recently )

[cellphoneSTAR]

yeah thats what i was thinking
but at the end of the day
were allowed to do 50% of the price plan to the MAXIMUM
usually don't recommend that tho

[vincent88]

-Had been a cx at fido for 5+ years
-Never ever took a contract.
-Bills are taken right from my account (never ever late)
-I'm a previous Fido CSR (so basically no1 was ********ting each other)
-Never ever have I not gone over my minutes by at least 10$ and never called to complain.
-I work for BMO and they offered me a corporate plan that looks much like it

SO I called fido to know what they would do.

i took that plan right before the 6gigs expired (couple months back)
The only thing I had to do was NOT to get an iPhone (no deals for iPhones) so I took a Q9 with my Fido $ and traded with a friend who didnt want an iPhone and wanted the Q9.
Oh and I was missing like 40$ for the phone, and she credited that too...
Ohhh I forgot to add, the early eves is only free for 1 year. My bad, sorry.

Does it make sense now?
Sorry if I wasnt clear enough

[cellphoneSTAR]

-Had been a cx at fido for 5+ years
-Never ever took a contract.
-Bills are taken right from my account (never ever late)
-I'm a previous Fido CSR (so basically no1 was ********ting each other)
-Never ever have I not gone over my minutes by at least 10$ and never called to complain.
-I work for BMO and they offered me a corporate plan that looks much like it

SO I called fido to know what they would do.

i took that plan right before the 6gigs expired (couple months back)
The only thing I had to do was NOT to get an iPhone (no deals for iPhones) so I took a Q9 with my Fido $ and traded with a friend who didnt want an iPhone and wanted the Q9.
Oh and I was missing like 40$ for the phone, and she credited that too...
Ohhh I forgot to add, the early eves is only free for 1 year. My bad, sorry.

Does it make sense now?
Sorry if I wasnt clear enough

Yeah
LOL
We were right
I was right about the 6GB being added before
EncoreFido was right about 12 months credit on the every evening at 5pm

[cellphoneSTAR]

Sorry dude it looks like it was directed at u
But it wasn't
It was at the first poster on this page
Sorry if it looks like I was saying it to u

[EncoreFido]

Yeah
LOL
We were right
I was right about the 6GB being added before
EncoreFido was right about 12 months credit on the every evening at 5pm

when am I wrong when it comes to retention plans? lol

Btw Vince Trade the 15$ val pack to the 10$ retention

[vincent88]

Sorry dude it looks like it was directed at u
But it wasn't
It was at the first poster on this page
Sorry if it looks like I was saying it to u

'
No need to apologize, Im just shocked you jumped out of your seat like that.
And that post was directed to me, I dont know how to double quote here, but the first line of your post was something like "we already have a retentions liar, (...)"
So it's obvious who that retention liar was, the alphanumeric name there.

Having sat on both seats, I can tell you that being nice to people gets your way further than trying to impress with big words.

When I worked at fido, I never called a cx a liar, and I'm sure you havent either.
Same goes for the bank and so on.
And I believe that same should be on here too.

Any ways, no need to argue about this for 3 days, I just wanted to post what I got, guess it was a bad idea to begin with. Never thought I'd be insulted for doing so.

If a mod would like to remove my post, please feel free.

[vincent88]

when am I wrong when it comes to retention plans? lol

Btw Vince Trade the 15$ val pack to the 10$ retention

I like the assurance you have!!! hehe

Whats the difference between the 10 and the 15?
Right now I have the Name CID
Extended VM (i believe)
and som' like 2000 sms

Thanks encore

[Moderator HF 2]

That's quite enough of the sniping back and forth here.

ma678, you stated what you are currently getting, fair enough. By posting what you have, it is fair comment by all. To you I say let your plan stand on it's own, if people choose to believe what you have, fine, if not, no need to make "additional comments".

EncoreFido, cellphoneSTAR, it is fair comment on the plans as people post them for review and an opinion. In ma678's case, you find it difficult to believe, that's fine. You have stated that but then there is no need to go further with it. I think people looking at both sides posted will figure it out for themselves, so there is no need to start making "additional comments". You both have shed light on many different possibilities with the various loyalty / retention plans, which I appreciate and you have commented on his plan. You have done that so let's move on. There will be no more "tagging".

Thank you.

HF 2

[EncoreFido]

I like the assurance you have!!! hehe

Whats the difference between the 10 and the 15?
Right now I have the Name CID
Extended VM (i believe)
and som' like 2000 sms

Thanks encore

10$ ret val pack has
vm cd 2500 sms

[vincent88]

10$ ret val pack has
vm cd 2500 sms

Okay so it's the same thing -5$?

Sounds good to me... I'll give them a call when sometime this week!

THanks a whole lot Encore for the Heads up!

Not that 5$ will change my life, but then again, why not

[cellphoneSTAR]

Many people don't know that BCB (Better Choice Bundles) discounts are available on fido and on retention & loyatly plans

[vincent88]

Many people don't know that BCB (Better Choice Bundles) discounts are available on fido and on retention & loyatly plans

It's kinda hard for the normal cx to be aware of these options LOL

Imagine if every1 knew what kind of discounts they could get?

No1 would ever pay the full price and then we all lose!

When I had my training at Bonaventure, I still remember this example of a client who paid a total of something like 50$ for the whole year. Credit over credit...
That's what they're trying to avoid!

Plus, if the loyalty/retention/or wtvr it's called today was available to every1, then there would be no real discount for being a good cx....

We're lucky to have HOFO to get the heads up on DOABLE things and not just looking to pay less.

It's always a game of GIVE first, and then, you might GET! LOL

thanks again guys!

[kaka]

Someone I know is on prepaid. She was on monthly long long time ago and switched to prepaid because she wasn't using her minutes that much. Even on prepaid, she uses more of her credits on SMS rather than calls.

These days she says that she's started to use up more credits on calls. She's now thinking of switching back to a monthly plan.

The question is: would she be offered a loyalty or retention plan when she phones in? She's been a Fido subscriber since 2002 where 2 or 3 years in the beginning she was on monthly plan. Would she be able to avail any of the discounted plans?

Thanks.