The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[mmagda]

See what you doing is VERY smart because once the credits expire you dont have to call back and Moan and complain and you can live without credits

The 17.50 is:
200Mins eve@5Pm

200Mins is normally 10$
15$ is the smart phone which is ( CD VM 2500SMS UNL BROWSING WAP WHO CALLED )

so trade that for the 10$ Ret val pack which is ( VM CD 2500SMS ((NO WHO CALLED )) )

In all yea looks like a 15$/Mth credit so call in man

OR! Want to be VERY smart about it?

Go with the 25$ Price Plan You get more for less and could remove a 10$! Credit

25$
200 Mins
Unl eve @ 7 ( keep the 5$ credit to have it start at 5PM )
F2F
VM/CD/2500 SMS
NO SAF / 911

So in all you will get a 5$ credit which will be more easy to get at the end of your agreement then 15$/10$

You got it. I hate the hassle of 'credits' IMO, they should be outlawed from Fido and simply reduce their plans by a couple of dollars each, thus making everyone's life easier!

I don't have to call and recite my memorized 'sob story' and you dont have to hear it! win-win situation!

But seriosuly, is the 25$ JUST F2F, if it were F2R as well, that would seal the deal for me and i would not require the 'extra' 200 DT...

Or is there a 30$ option with the f2r? I wouldn't mind paying that at all!

-mike

[cellphoneSTAR]

Thanks for the quick response... Why would anyone cancel me, I wasn't leaving they just called me out of the blue and offered this to me. I didn't ask for anything or what not.

They offered me the choice between no phone and $50 dollars in credit. But I asked for no SAF and they said they could do that however, I would not get the $50 dollars credit and I would get a free phone instead. They said they could not give me the $50 dollars and no SAF option so I might as well just get the phone.

You didn't confuse total savings with total plan costs. I edited my above post to make it clearer

i said IF u were to call
that means it was a super super deal

[EncoreFido]

Loyalty plan

Hi I just received a call from fido offering me a loyalty plan. I was just wondering if it is a good deal or if there is a little more I can squeeze out of it.

My Current Plan:
$50 City Fido (not on contract)
$15 VP (VM, CD, 2500tm, who called, and some picture texts)
$7.50 SAF and 911

Proposed Loyalty plan:
$45 City Fido
$10 VP (losing picture text and who called)
No SAF or 911
And a free phone
2 year contract

Total savings would be $17.50 a month
Total plan cost would be $55 a month


Thanks for your input

Seems Fishy To Me
We dont do Out Bound Retention...I Know we do outbound Renew calls but this agent must of been really dumb to say the least Theres so many things wrong with the offers i do not know where to start?

Your currently NOT on agreement? and have city fido @ 50$ + You pay your saf?

So if im reading this correctly?

You would get a 5$ month credit x 24mths?
You would get a 6.95$ credit x 24mths
Plus the retention Value Pack ( WHICH CAN *ONLY* BE OFFERED BY RETENTION
Plus a free Phone if you renew?

So let me break it down any csr from fido will agree with me on this:
If you have city fido YOU MUST PAY YOUR SAF IF YOU WANT A PHONE WITH A AGREEMENT CREDIT so this agent will give you saf + a free phone

To Much fish here its starting to stink the place up , if this WAS ACTUALLY OFFERED I HOPE TO GOD YOU TOOK IT if not and call in to try and get this the retention rep ( such as myself will laugh my *** off in my chair )

Sorry to Put you down in anyways but this is the reality

[cellphoneSTAR]

Seems Fishy To Me
We dont do Out Bound Retention...I Know we do outbound Renew calls but this agent must of been really dumb to say the least Theres so many things wrong with the offers i do not know where to start?

Your currently NOT on agreement? and have city fido @ 50$ + You pay your saf?

So if im reading this correctly?

You would get a 5$ month credit x 24mths?
You would get a 6.95$ credit x 24mths
Plus the retention Value Pack ( WHICH CAN *ONLY* BE OFFERED BY RETENTION
Plus a free Phone if you renew?

So let me break it down any csr from fido will agree with me on this:
If you have city fido YOU MUST PAY YOUR SAF IF YOU WANT A PHONE WITH A AGREEMENT CREDIT so this agent will give you saf + a free phone

To Much fish here its starting to stink the place up , if this WAS ACTUALLY OFFERED I HOPE TO GOD YOU TOOK IT if not and call in to try and get this the retention rep ( such as myself will laugh my *** off in my chair )

Sorry to Put you down in anyways but this is the reality

Exactly what i said
u should have taken it cause if u ever call in to cancel that Encorefido will say BYE BYE
and so would i

[oni_kage]

Well I am glad I got his name and extension number. I will post my next fido bill =) But thanks for letting me know it is an amazing deal

[aaronr]

Hey guys.

My plan includes:
$17.50 EPP
$10 iPhone Value Pack
$5 200 txts
$30 6GB Data
$7.45 in SAF/911 Fees

It costs me
$78 a month. Thats a bit much for me. I signed a 3 yr contract in Sept.

Can i be offerred anything better at all through retentions? I would like to keep everything I have except my SAF fees and about 5.9 GBs in data.

Any help? Please and Thank You.

[EncoreFido]

Well I am glad I got his name and extension number. I will post my next fido bill =) But thanks for letting me know it is an amazing deal

O You did not take it yet?
Forget about it now you cant track down a tele sales agent... unless they call you back trust me i know lol

[WHO]

Loyalty plan

Hi I just received a call from fido offering me a loyalty plan. I was just wondering if it is a good deal or if there is a little more I can squeeze out of it.

My Current Plan:
$50 City Fido (not on contract)
$15 VP (VM, CD, 2500tm, who called, and some picture texts)
$7.50 SAF and 911

Proposed Loyalty plan:
$45 City Fido
$10 VP (losing picture text and who called)
No SAF or 911
And a free phone
2 year contract

Total savings would be $17.50 a month
Total plan cost would be $55 a month


Thanks for your input

I would say it's nothing to jump up and down for.
Basically, they are trying to get you on contract and back to the original CityFido deal. Nothing more, nothing less.

I'm also on 50$ cityfido, have to pay SAF and 9$ for CD+PVM.
They offered me 15$ off per month for 24 months without contract. Or, with a contract just the SAF waived. Not even back to the original 45$ price.
They seem confused with the deals they're making sometimes.

Edit: actually, after reading EncoreFido, I realize that I forgot about the free phone thing. I was offered that as well, with a 2yr contract, but as I said that was with only the SAF waived.
Since I didn't need a phone, and don't want a contract, the 15$ credit for 24 months without contract is much better for me.

[cellphoneSTAR]

I would say it's nothing to jump up and down for.
Basically, they are trying to get you on contract and back to the original CityFido deal. Nothing more, nothing less.

I'm also on 50$ cityfido, have to pay SAF and 9$ for CD+PVM.
They offered me 15$ off per month for 24 months without contract. Or, with a contract just the SAF waived. Not even back to the original 45$ price.
They seem confused with the deals they're making sometimes.

Edit: actually, after reading EncoreFido, I realize that I forgot about the free phone thing. I was offered that as well, with a 2yr contract, but as I said that was with only the SAF waived.
Since I didn't need a phone, and don't want a contract, the 15$ credit for 24 months without contract is much better for me.

i would jump up and down for that
because retentions doesn't hand out $17.50 off a monthly bill as often anymore and on a CITYFIDO
i think that is a deal you should take and hide
cause discounts plus free phone and no saf
thats amazing
too good to be true if u ask me
it sounds believable

[WHO]

Meh. Last week they did everything they could to AVOID me to cancel my cityfido. Figures...

As I said, I was ready to let it go for the 25$ retention package, with unl incoming credit, but without a contract. I know that the plan code has to have the contract, but I just told him to leave a memo that if ever (although unlikely) I was to deact, then they would credit the ECF. It could've basically cost him nothing (given that I probably won't deact) other than the 10$ credit towards the unl inc VAS. That vs the 20$ credit he ended up giving me for 24 months, without contract, to stay on cityfido. So 20$ X 24 months = 480$ cost. Not to mention I'm still not under contract ANYWAY therefore he didn't really "save" me I could cancel tomorrow morning. Other option : 0$ cost, but of course lower ARPU.

[EncoreFido]

Meh. Last week they did everything they could to AVOID me to cancel my cityfido. Figures...

As I said, I was ready to let it go for the 25$ retention package, with unl incoming credit, but without a contract. I know that the plan code has to have the contract, but I just told him to leave a memo that if ever (although unlikely) I was to deact, then they would credit the ECF. It could've basically cost him nothing (given that I probably won't deact) other than the 10$ credit towards the unl inc VAS. That vs the 20$ credit he ended up giving me for 24 months, without contract, to stay on cityfido. So 20$ X 24 months = 480$ cost. Not to mention I'm still not under contract ANYWAY therefore he didn't really "save" me I could cancel tomorrow morning. Other option : 0$ cost, but of course lower ARPU.

Yea Theres alot of new retention agents that are seriously hardcore Newbs that will have alot of coachings due to things like they just did with you

[WHO]

Nah, it wasn't retention

[EncoreFido]

Nah, it wasn't retention

Let me get this straight

They offered you:

If you take a agreement to waive the saf x 24mths

or

if you dont sign a agreement a 20$/mth credit x 24mths?

anyone see the logic?

[oni_kage]

Let me get this straight

They offered you:

If you take a agreement to waive the saf x 24mths

or

if you dont sign a agreement a 20$/mth credit x 24mths?

anyone see the logic?

Ok, here is the story. They originally called me asking me if i want a free phone and to sign on to a 2 year contract. I said no, and then the CSR offered to take $5 dollars a month. I said no and he then offered 10 dollars and $50 dollars credit if i don't want a phone. I told him I was busy but interested and that I would call back.

I called back and spoke with another 'Loyalty Dept' person and that is when the offer I wrote about was extended.

Update:

I called in today and the CSR I spoke with the second time had written the offer on my acct notes. I used 50 fido dollars and got the MOTO Z6w on a 2 year plan. Also they honoured the agreement with no problems. So all in all it wasn't difficult to sign on at all.

So that is a 2-year with the $10 VP (losing picture text and who called), $5 off my $50 city fido, and the $7.50 SAF monthly credit. And I used 50 fido dollars and got a new phone. Equaling a $17.50 monthly reduction in my plan price. Still at $55 I am not doing backflips. I guess what WHO said is kind of true. Fido is just giving the $5 back after they raised City fido rates. But I suppose I'll just sell the phone and that will make it worth while

[cellphoneSTAR]

Ok, here is the story. They called me asking me if i want a free phone and to sign on to a 2 year contract. I said no, and then the CSR asked me in stead he can take off $5 dollars a month. I said no and he then offered 10 dollars and $50 dollars credit if i don't want a phone. I told him I was busy but interested and that I would call back.

I called back and spoke with another 'Loyalty Dept' person and that is when the offer I wrote about was offered.

Update:

I called in today and the original CSR I spoke with wrote the offer on my acct notes. I used 50 fido dollars and got the MOTO Z6w on a 2 year plan. Also they honoured the agreement with no problems. So all in all it wasn't difficult to sign on at all.

So that is a 2-year with the $10 VP (losing picture text and who called), $5 off my $50 city fido, and the $7.50 SAF monthly credit. And I used 50 fido dollars and got a new phone.

I am pretty happy, but I guess what WHO said is kind of true. They are just giving the $5 back after they raised City fido rates.

you got very lucky cause usally they dont leave notes
after doing the increase fido style changed
no frills discount