The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[WorldIRC]

*611 from your handset, 18884813436 from a phone.

[Guest 290]

Ok no one call Loyalty today , I wish to relax lol

Aside from this , Whats the current deals that have been givin out by my wonderul peeps at LoyalRetention?

[cellphoneSTAR]

Encore you tell us
LOL
seems like the retention thread is loosing its hype because of how strict they are becoming

[JMPBass]

So I got 'the call' today... she was useless, I pretty much hung up on her. She didn't understand that I'm doing a new agreement with Ambassador now and wasn't gonna pester for anything since the deal's right on the table waiting for me. This woman wasn't even offering me anything new, except for the whole '2 months of unltd. local calls' BS.

She pushes for me to re-sign, and I politely told her 'please listen, I like Fido, I'm staying with them, and I work for a non-commission store. I'll be doing the upgrade through my co-workers, and they already know what I want. Thank you, and enjoy the rest of your day.'

[vincent88]

Hey Encore:

I called twice today to switch my data to BB data and at the same time I wanted to switch my value pack to the 10$ retention pack.
Both csr's said it didnt exist...
I'm puzzled...

What should I do?

[Guest 290]

Hey Encore:

I called twice today to switch my data to BB data and at the same time I wanted to switch my value pack to the 10$ retention pack.
Both csr's said it didnt exist...
I'm puzzled...

What should I do?

Like I have said so many times before

Just because I/YOU got it Doesent mean everyone will get it
Make sure you were speaking to the right dept. to start off....

[vincent88]

Like I have said so many times before

Just because I/YOU got it Doesent mean everyone will get it
Make sure you were speaking to the right dept. to start off....

Ya ya of course, I understand that... There are lots of factors that come into play when its time to give a cx a deal...

But what I was thinking is that maybe it wasnt available anymore or something like that...
Both of them really had no clue...

[cellphoneSTAR]

they do have it
they just dont want to offer it to u
cause its a addition discount on ur account to make ur plan that is already cheap even cheaper

So its just a hit and miss depends if u get a new CSR that doesnt look into the whole account

[vincent88]

they do have it
they just dont want to offer it to u
cause its a addition discount on ur account to make ur plan that is already cheap even cheaper

So its just a hit and miss depends if u get a new CSR that doesnt look into the whole account

Sounds good. I'll just hope to get a newb on my next calls! LOL
Thanks again!

[h_zee13]

I just called today and they gave me this plan:

$35 monthly retention plan
200 daytime
unlimited even at 7pm + wkd
unlimited fido to fido
call display
voicemail
2500 text
no saf or 911
u have to sign a 2 year agreement


The only problem is that like cellphoneSTAR has already quoted, they normally offer it for $25, so I'm being screwed
I'm gonna call them again tomorrow and see what they can offer


EDIT: by the way, when you call the second time, what exactly do you say?
I mean won't they just look at the notes in the file and see what I was already offered? what argument should I use for them to basically change their offer?

[cellphoneSTAR]

I just called today and they gave me this plan:

$35 monthly retention plan
200 daytime
unlimited even at 7pm + wkd
unlimited fido to fido
call display
voicemail
2500 text
no saf or 911
u have to sign a 2 year agreement


The only problem is that like cellphoneSTAR has already quoted, they normally offer it for $25, so I'm being screwed
I'm gonna call them again tomorrow and see what they can offer


EDIT: by the way, when you call the second time, what exactly do you say?
I mean won't they just look at the notes in the file and see what I was already offered? what argument should I use for them to basically change their offer?

there are 4 possibilities
1. you have heard wrong and it is $25
2. you are recieving unlimited incoming
3.you are recieving unlimited fido to fido & ROGERS
4. You pissed off the retention rep enough that they decided to make a new SOC code that charges u a extra $10 a month for no reason

[h_zee13]

^^^ I'll take option 2 lol
Yeah I didn't realize they added unlimited incoming
thanks for the response

[WorldIRC]

I pick option 2. There is no $35 retention plan with that configuration.

[cellphoneSTAR]

i wish u had chose option 4 LOL
but yeah

[bmER]

I just called today and they gave me this plan:

$35 monthly retention plan
200 daytime
unlimited even at 7pm + wkd
unlimited fido to fido
call display
voicemail
2500 text
no saf or 911
u have to sign a 2 year agreement


The only problem is that like cellphoneSTAR has already quoted, they normally offer it for $25, so I'm being screwed
I'm gonna call them again tomorrow and see what they can offer


EDIT: by the way, when you call the second time, what exactly do you say?
I mean won't they just look at the notes in the file and see what I was already offered? what argument should I use for them to basically change their offer?

Either way that is some redicolous plan you got there. Just features cost 15 bucks (assuming Rogers/Telus/Bell in comparasion to the smartphone bundle 15), and I quite sure it'll be one hard plan to compare

Edit:
So everyone here is stating that the $25 retention deals is pre embedded with
200 daytime
7pm-8am/ weekends
F2f (local)
call ID
VM
2500 Text?