The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[lilasianangel]

The chances of you getting that are very slim because of the new rules or guidelines that have been launched for fido retentions

credits can't be more than 50 % of the voice plan
if u got the $17.50 and got a $10 plan they wudnt do that

but then again u might get lucky and get a newbie fido retention rep
so yeah
its all luck but i would say a no becuase there anal about giving to many discounts


as for the person that has it, he probably got it before fido changed the way retention was done

if you were referring to me, I just want to point out I'm a "she" and not a "he".... and yes I got that plan before they changed the rules....

[cellphoneSTAR]

Actually im not talking about anyone on HOFO

[freeflyer]

So everyone here is stating that the $25 retention deals is pre embedded with
200 daytime
7pm-8am/ weekends
F2f (local)
call ID
VM
2500 Text?

Does the current retention plan use old or new network coverage?

[cellphoneSTAR]

Does the current retention plan use old or new network coverage?

that makes no sense

if u mean if u get expanded network
then yes u get it for free

[acint]

Hey I need some help here. My contract ends in a month time and I currently have

17.50 EPP
10 retention value pack
- 10 monthly credit
7 5pm early evening
- 7 5pm credit
no saf or 911
15% from rogers discount

for a total of about 18.50.

I've been trying to extend my plan to another year but the retention reps keep telling me no more monthly credit allow anymore. I'm was only offered the 25$ retention package + taxes. Any suggestion? I can also use a new phone and have about 28$ in fido dollars. I've been with fido since 2005.

[yeungman]

Hey I need some help here. My contract ends in a month time and I currently have

17.50 EPP
10 retention value pack
- 10 monthly credit
7 5pm early evening
- 7 5pm credit
no saf or 911
15% from rogers discount

for a total of about 18.50.

I've been trying to extend my plan to another year but the retention reps keep telling me no more monthly credit allow anymore. I'm was only offered the 25$ retention package + taxes. Any suggestion? I can also use a new phone and have about 28$ in fido dollars. I've been with fido since 2005.

Doesn't the 17.50 EPP have 5pm E&W hard coded in the plan, so your $7 credit was useless?

Anyway, they don't give general monthly credits anymore, only credits that are tied to specific features. For example, if they credit $10 Unlimited Incoming, that credit is tied to the option, so if you cancel the $10UI, the credit goes with it.

The other rule is that the sum of all the credits cannot be more than 50% of the voice plan price. So since you have $17.50 as your voice plan price, the credits CANNOT exceed $8.75. Not sure how your Rogers % discount affects this.

[Fritz Z24]

17.50 EPP
10 retention value pack
- 10 monthly credit
7 5pm early evening
- 7 5pm credit
no saf or 911
15% from rogers discount

for a total of about 18.50.

I've been trying to extend my plan to another year but the retention reps keep telling me no more monthly credit allow anymore. I'm was only offered the 25$ retention package + taxes. Any suggestion? I can also use a new phone and have about 28$ in fido dollars. I've been with fido since 2005.

Honestly, I think they won't let you these credits because you actually got too much...

[freeflyer]

that makes no sense

if u mean if u get expanded network
then yes u get it for free

Thanks, that's what I meant. How about the Loyalty plans listed in the first few pages of this thread?

[EPcjay]

Do they have any plans with UNC? I'm currently done my contract, but im paying $55 a month but it seems the new retention plans dont have UNC

[o0vL]

^ $10 option via retentions

[EPcjay]

^ $10 option via retentions

Thanks buddy ...

[mmagda]

Doesn't the 17.50 EPP have 5pm E&W hard coded in the plan, so your $7 credit was useless?

Anyway, they don't give general monthly credits anymore, only credits that are tied to specific features. For example, if they credit $10 Unlimited Incoming, that credit is tied to the option, so if you cancel the $10UI, the credit goes with it.

The other rule is that the sum of all the credits cannot be more than 50% of the voice plan price. So since you have $17.50 as your voice plan price, the credits CANNOT exceed $8.75. Not sure how your Rogers % discount affects this.

This is correct, however the EPP, for some odd reason is coded with said '7$ credit' It comes up weird on the bill. Is my bill, and a sample showing the 'credit' at work

Using that logic i shouldn't have 15$ worth of credits on a 17.50 plan?

[WorldIRC]

Thanks buddy ...

There's also the $40 retention plan - 700 daytime, evenings / weekends from 7, and unlimited f2f,r,rhp. No saf / 911.

[LittlePud]

I should probably call in and try to get the $25 everything-and-the-ktichen-sink plan. Work has a $45 corporate deal that goes:

- 200 weekdays (billed by minute)
- E/W from 9
- Unlimited Incoming
- Caller ID
- Voicemail
- 1000 Text
- No SAF, 911
- 500 MB Blackberry Data

With ~28 mo left in my contract I'd come out ahead by taking the work plan. I just prefer to stick with Fido for some various reasons.

[Config]

I recently changed my $25 student plan (150 Anytime, Unlimited Incoming, Unlimited Evenings and Weekends) which had the Call Display + Name Display added onfor $6 per month to a LOY203Y.

The plan I've moved to includes:
200 Anytime minutes
Unlimited Evenings and Weekends
Call Display/Name Display (option)
Unlimited Text Messaging (credit?)
500MB of data ($25)

for $58 (911 and saf included in calculation) + taxes.

I'd like your opinions on it and would also like to know if that Unlimited Text Messaging added on was one of those quasi-loyalty additions or not. Was it something out of the ordinary? I think he mentioning crediting it to my account for 12 months or something, then afterwards the text messaging part would disappear.

Thanks.