The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!

[jattdesi]

Well actually, they are currently offering it as a promotion until end of december or early january. so I guess thats a news for a few of you

FritzZ24 works at Fido Retentions, so he knows what he talking about. Like Ceredon & Fritz mentioned you can't just walk into a Fido Store & sign up for the 6GB package. it is available via retentions to existing customers only, however even as an existing customer you may or may not be able to get it. I really depends on the Rep.

[gzahid]

FritzZ24 works at Fido Retentions, so he knows what he talking about. Like Ceredon & Fritz mentioned you can't just walk into a Fido Store & sign up for the 6GB package. it is available via retentions to existing customers only, however even as an existing customer you may or may not be able to get it. I really depends on the Rep.

wattt?? I swear i called the Fido customer rep 2 days ago and he said they had that 6 gb data promotion going on until december 31st or something. And it wasn't their retention department who I was in contact with. Fritz can you please confirm this to me. If I knew fido wasn't offering this to normal customers, I would have asked him to put it down as a note on my account, but I didn't thinking that I can call in later to get it.

[Mayhamfx]

I've tried to get a plan that fits my needs without paying for things I don't use. I've been with Fido for nearly seven years. I am stuck using the "rogers" network because the "Bellus" one is so weak at my house it either doesn't connect or drops calls right away. I also live just outside the Vancouver "city" zone by about 5 miles but am in the local calling area.

I need unlimited calling for work and I talk to different people all the time so a buddy plan is out. I use between 400 and 1500 minutes a month depending on what project I'm on. I use 500 to 750 texts and under 100mb of data usually. Long distance is 5-10 minutes if that and all my texts are Canada. Fairly basic needs I think. I use a smartphone (Experia ray) for the apps, games and maps, not steaming video/music etc. If I want to load videos/music/pictures I pop the SD card in the computer.

Fido has offered me: $35 unlimited local calling no zone, $10 unlimited text and flex data, and $10 CID/VM with a $4 credit. Total $51. Still a little steep I think. The thing that burns me is the $10 CID/VM such a ripoff. I'm tempted to dump it. They will subsidize a dumbphone or smartphone "lite" which I don't need and would resell on CL retail value $150.

Opinions?

[Fritz Z24]

Do you conclude then $51.00 is too expensive?

However hard for us to compare when we don't know what is your current package...

...

Fido has offered me: $35 unlimited local calling no zone, $10 unlimited text and flex data, and $10 CID/VM with a $4 credit. Total $51. Still a little steep I think. The thing that burns me is the $10 CID/VM such a ripoff. I'm tempted to dump it. They will subsidize a dumbphone or smartphone "lite" which I don't need and would resell on CL retail value $150...

Fritz Z24...

Sent from my Apple iPhone 4 using Tapatalk

[Mayhamfx]

My current package is the same but with 500mb data fro $65. MTM Comparing to other providers in the discount group I feel it's about $5 high. It's the CID/VM that irks me the most.

[saadk29]

$50/- Unlim Talk n Txt CAN/US (Unzoned)
$6/- Caller ID
$5/- International txt
$30/- 6GB BB Data

$91/-
+ HST = $102.83/- Total
11.83/-

Why does it feel like I'm being ripped off still ?

Miss my call forwarding (Used to be on CityFido - Larger GTA Coverage). No VM

Don't want to be paying more than my Home phone and Internet combined on just one cell line

No one willing to offer me something. . . . anything . . . . .

Should I be expecting any further deals (i.e. discounts/credits on add-on parts) ?

Thanks in advance

p.s. been thinking of jumping ship over to Wind, any pros ? or is it still all cons ?
(Save me, I dont wanna switch)

[ceredon]

My current package is the same but with 500mb data fro $65. MTM Comparing to other providers in the discount group I feel it's about $5 high. It's the CID/VM that irks me the most.

For the features you need, it isn't high compared to the carriers in the same class, koodo and virgin. But, then again, it is a retentions offer, so one would expect it would be substantially better but it isn't.

For example, from Koodo, at straight retail pricing, you would get:
$35 City Koodo, unzoned, unlimited local calling and unlimited international MMS and SMS
$10 CID/VM (assuming they give you this VP, since it also includes unlimited messaging and may be incompatible with the voice plan)
$10 data saver flex data, assuming you are under 100MB ($5 in any months you use less than 25MB)

So, it comes out to $55, which is the same as Fido's retentions offer, before adding the $4 credit to make it $51. The koodo offer is regular retail and includes MMS, so it has more features for the same list price. If you hadn't said Bell coverage was bad in your area, I would have suggested calling koodo to see if they could beat Fido's offer with a take-away offer.

As it is, the offer you received is the best the rep is allowed to give. The $35 unlimited voice plan is not allowed any credits, the VP is only allowed a $4 credit and I assume the flex data is not allowed any data, so they maxed it out for you even if it doesn't seem that way. There was a time you might have been able to get it down further, but current rules prohibit that.

[ceredon]

$50/- Unlim Talk n Txt CAN/US (Unzoned)
$6/- Caller ID
$5/- International txt
$30/- 6GB BB Data

$91/-
+ HST = $102.83/- Total
11.83/-

Why does it feel like I'm being ripped off still ?

Miss my call forwarding (Used to be on CityFido - Larger GTA Coverage). No VM

Don't want to be paying more than my Home phone and Internet combined on just one cell line

No one willing to offer me something. . . . anything . . . . .

Should I be expecting any further deals (i.e. discounts/credits on add-on parts) ?

Thanks in advance

p.s. been thinking of jumping ship over to Wind, any pros ? or is it still all cons ?
(Save me, I dont wanna switch)

You probably aren't going to be able to get it down much more if any. The $50 plan is an unlimited plan and is therefore not allowed any credits, nor is the 6GB plan allowed any credits. You might be able to get credits for the CID and/or international text, but only if they still have feature credits for those. I would definitely call and try to get credits on those, but not sure if you will have any luck these days.

For VM, with your plan, if you added $3/month conditional call forwarding, you would be able to set up a Google Voice account and use that for your voice mail. It can be configured to send you emails when you get new voice mail, or if you have a smart phone it can notify you immediately through various Google Voice apps. Again, if they have a feature credit, you might be able to get the $3 credited. If not, depending on how many minutes of voicemail you might get in a month, you might consider not adding the CCF option and just paying the pay per use rate of $0.20/minute. If you only get 5 or 10 minutes of VM in a month, then you would only pay $1-$2 for the call forwarding that month.

Wind has lots of pros, most importantly the price. The biggest con would be very limited coverage in most areas, especially outside of larger urban areas resulting in 'zones' (not really zones, since you have access to their entire network, but their network is currentlu segmented into zones physically). But, having said that, if you are in an area where they have decent coverage, a close equivalent to your plan would cost $29 for their Oh Canada plan with unlimited talk, text and data, CID, Call Forwarding + $10 for unlimited US and unlimited international texting ($5 each) + $10 for unlimited US calling, so $49 compared to $91/$94. (and could use Google Voice for unlimited US calling, eliminating the need for the $10 add-on, so as low as $39 really)

[Mayhamfx]

I actually went to Virgin who gave me the same features w/flex data starting at $5 and threw in CID/VM for a year for a base price of $40, $50 after the first year. This is to Joe off the street no retentions. I thought the 7 years I was with Fido the Bellus network would have improved but it was the same as when I was with Telus 7 years ago if not worse and the Virgin phone wouldn't even ring at my house. I know reps are bound by rules but Fido isn't really being competitive. I'll take the deal because I really don't have a choice and hope price fall and I can renegotiate later.

[ceredon]

I actually went to Virgin who gave me the same features w/flex data starting at $5 and threw in CID/VM for a year for a base price of $40, $50 after the first year. This is to Joe off the street no retentions. I thought the 7 years I was with Fido the Bellus network would have improved but it was the same as when I was with Telus 7 years ago if not worse and the Virgin phone wouldn't even ring at my house. I know reps are bound by rules but Fido isn't really being competitive. I'll take the deal because I really don't have a choice and hope price fall and I can renegotiate later.

Yep, it's an unfortunate path Fido is going down these days. They used to be industry leading in Canada from a value proposition and their retentions plans made sure they were ahead of any promos of special packages that their competitors tried. Now they are the worst retail value and use their retentions offers to only get close to but not really beat their competitors daily retail offers. It's a real shame that Fido customers have to go through the retentions dance just to come close to what is readily available elsewhere. That's a big reason I don't recommend them anymore. The value just isn't there.

It's like once Wind and Mobi came along they decided, "if we can't be the best value carrier, let's be the worst and see how that goes".

[Fritz Z24]

Simple Question...

Do you really need Unlimied cellphone plan + a landline?

$50/- Unlimited Talk n Txt CAN/US (Unzoned)
$6/- Caller ID
$5/- International txt
$30/- 6GB BB Data

$91+ HST 11.83 = $102.83/- Total...

Why does it feel like I'm being ripped off still ?...

Miss my call forwarding (Used to be on CityFido - Larger GTA Coverage). No VM...

Don't want to be paying more than my Home phone and Internet combined on just one cell line...

Fritz Z24...

Sent from my Apple iPhone 4 using Tapatalk

[Fritz Z24]

This is not a promo as notice, there's no advertisement anywhere...

Well actually, they are currently offering it as a promotion until end of december or early january. so I guess thats a news for a few of you

Fritz Z24...

Sent from my Apple iPhone 4 using Tapatalk

[Fritz Z24]

FritzZ24 works at Fido Retentions, so he knows what he talking about. Like Ceredon & Fritz mentioned you can't just walk into a Fido Store & sign up for the 6GB package. it is available via retentions to existing customers only, however even as an existing customer you may or may not be able to get it. I really depends on the Rep.

I'm not a member of the Customer Relation Team (Fortunately or unfortunately?)

The $30.00/6GB is available only through strict conditions (Someone who add or change a Data Option recently are excluded...by example)


Fritz Z24...

Sent from my Apple iPhone 4 using Tapatalk

[jattdesi]

^ Sorry I meant to say you are a Fido Employee.

[Fritz Z24]

^ Sorry I meant to say you are a Fido Employee.

No problema!


Fritz Z24...

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