Fido Answers received couple upgrades. One of them is re-route a Fido subscriber to a specific department.
So yes it's possible.
Originally Posted by daught
Out of curiosity, can the first person you talk to ever be from retention? The first person I talked to said he was from retention but I thought you always talk to someone first then you get transferred to retention.
Until they get that routing issue fixed. Retention shouldn't be taking frontline calls unless are really slow and everyone else is busy.
i just called today. the woman on other line was veeeeery cold. i have unl. NA + text., call display . she didnt give me anything. absolutely nothing. i know unlimited are not eligible,but i expected credit for call display at least. she was willing to cancel my account instead.
waaaw, i was and still am shocked.
^ why? You called a line that is setup for cancellations...
Some reps don't want to hear sob stories about how you need credits - i've seen my fair share of those. Just try again, they are following strict policies [albeit they don't follow or honor them at times when my dad HUP'd they seriously ****ed up]
i just called today. the woman on other line was veeeeery cold. i have unl. NA + text., call display . she didnt give me anything. absolutely nothing. i know unlimited are not eligible,but i expected credit for call display at least. she was willing to cancel my account instead.
waaaw, i was and still am shocked.
seriously ? am i in thread related to retention, loyalty or??? if i am in not correct one please advise me where to go. what is my problem? i called,tried to negotiate with retention and they just ignore me. are you asking me where is problem? really?
There may be reasons she gave you nothing - maybe she was restricted by policy. Maybe you already pay the min for the features you have. At the end they may choose to cancel since you usually have to threaten to cancel to get to retentions in the first place.
I'm not telling you anything that you can't just google for yourself
There may be reasons she gave you nothing - maybe she was restricted by policy. Maybe you already pay the min for the features you have. At the end they may choose to cancel since you usually have to threaten to cancel to get to retentions in the first place.
i see. so what phrase is the best to use to get to retention dep. ? obviously i haven;t talked to retention or retention pick it up bc she didn't transfer me . i always thought the best is to use " wanna cancel my account" and they transfer you to retention.i might be wrong. is there some better method? thanks.
i see. so what phrase is the best to use to get to retention dep. ? i always thought to use " wanna cancel my account" and they transfer you to retention.i might be wrong. is there some better method? thanks.
I have been successful saying that my package was set up by customer relations and I would like to modify my --------- <---- fill in blank. Always works for me. Being polite and nice gets you far - not to imply you were not before but threatening to cancel always puts a person's defenses up.
My contract is about to expire next month. It looks like this:
City Fido 35 Unlimited* 35.00
Credit: Monthly Fee Discount -10.00
Credit: Monthly Fee Discount -7.00
Value Pack* 10.00
Credit: Value Pack Loyalty Discount -4.00
Unlimited LD - Canada 10.00
6GB iPhone Data Access 30.00
Tethering Access 0.00
Minute Tracker 0.00
Total is 64 before taxes.
I've been a Fido subscriber for about 7 years now and my contract is about to expire next month.
Wondering what your thoughts are in terms of negotiating to get my plan $5-$10 cheaper if I sign on for another 3 years? What could be an approach I can take?
^if you keep your plan as is then you will pay $17 more than now. No generic credits aallowed on City Fido (or any unlimited plan).
Carrier unlocked iPhone 4
Unlimited airtime, Unlimited CAN/US long distance, Unlimited SMS to CAN/US wireless numbers
2500 Call Forwarding minutes to CAN/US numbers
CiD, 6GB
Google Voice for visual voice mail with message transcription, conditional greetings, unlimited messages (vs 35 message cap), remote retrieval from any PC or phone, no auto-purge after 10 days and most importantly no $7-$8 charge.
Originally Posted by daught
Reply With Quote
Bookmarks