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Thread: Will *611 tell you if an ESN is clean?

  1. #1
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    Will *611 tell you if an ESN is clean?

    Considering buying a phone off craigslist and I'm just wondering if I call *611 before paying for the phone if they'll tell me if the ESN is clean?

    If not, is there anyway to check before trying to activate it on my acct?


    Thanks in advance.

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    Yes, that pretty much is the only way to tell unless you just try to activate the phone.

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    When you go to pick up the phone, dial *228 option 3 and see if you can switch the phone over to your account before you pay. If the phone switches okay, pay for it. If not, walk away. Best way to tell, but for the most part when you dial 611 and ask they are pretty accurate. But as I said the only sure ways is to see if you can switch it over to your account.

    And when you are looking at the phone see if the water damage indicator is okay, try to make a test call (even though you didn't switch the account over) just to make sure it work. Shut the phone off, restart it, see if the screen is okay.

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    Quote Originally Posted by ScruffyGuy
    When you go to pick up the phone, dial *228 option 3 and see if you can switch the phone over to your account before you pay. If the phone switches okay, pay for it. If not, walk away. Best way to tell, but for the most part when you dial 611 and ask they are pretty accurate. But as I said the only sure ways is to see if you can switch it over to your account.

    And when you are looking at the phone see if the water damage indicator is okay, try to make a test call (even though you didn't switch the account over) just to make sure it work. Shut the phone off, restart it, see if the screen is okay.
    All very sound advice.... except there may be times when *228 #3 will fail, such as dumb phone to smart phone for example.
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    This is true, but at that point you will get a cs rep on the phone who will be able to continue the activation process for you. Then once the phone is up and running you pay. If it can't be connected the rep would tell you.


    Quote Originally Posted by Zoltar
    All very sound advice.... except there may be times when *228 #3 will fail, such as dumb phone to smart phone for example.

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    Quote Originally Posted by ScruffyGuy
    This is true, but at that point you will get a cs rep on the phone who will be able to continue the activation process for you. Then once the phone is up and running you pay. If it can't be connected the rep would tell you.
    If you call CS and say you have an ESN number and want to know if its on the lost/stolen/cannot activate list, they will gladly transfer you to tech support who will check the database to see if its clean or not. You really don't need to activate it and then reactivate your old device and reprogram it.
    I am no longer an employee of VZW, I left on good terms and still think VZW is the best network in the U.S. and most helpful CSR's in any industry.

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    Ive heard there have been times where someone has called CS and asked if an esn was clear, then when the phone was purchased it ended up not being clear and the person was stuck. I've always gone with the activation process since I was going to buy the phone anyway. If it activated then I purchased it.


    Quote Originally Posted by CanAm
    If you call CS and say you have an ESN number and want to know if its on the lost/stolen/cannot activate list, they will gladly transfer you to tech support who will check the database to see if its clean or not. You really don't need to activate it and then reactivate your old device and reprogram it.

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    Quote Originally Posted by ScruffyGuy
    Ive heard there have been times where someone has called CS and asked if an esn was clear, then when the phone was purchased it ended up not being clear and the person was stuck. I've always gone with the activation process since I was going to buy the phone anyway. If it activated then I purchased it.
    That's because people are calling cs when they should be calling into tech support. CanAM is 110% correct.

    All stolen phone/non-pay disconnect esn verifications are done through MTAS--which cs does not have access to, only tech.
    No longer a VZW employee, but still a good information source.
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    Okay, you go with calling tech support. Keep in mind most of the people there aren't any brighter than the csr reps. And when you buy a phone that is on the blacklist because they were wrong then try to get Verizon to give you your money back.

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    A phone can be clean today, so you call cs, tech support, whomever, then when you go to buy the phone, it gets reported lost/stolen, so at that point it's no longer clean. Some people think they can get a replacement from Asurion with no strings attached.

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    Quote Originally Posted by ScruffyGuy
    Okay, you go with calling tech support. Keep in mind most of the people there aren't any brighter than the csr reps. And when you buy a phone that is on the blacklist because they were wrong then try to get Verizon to give you your money back.
    Why would verizon ever have to give you your money back for a purchase YOU MADE WITH A 3RD PARTY? Typical entitlement attitude.

    Knock yourself out with *228 option 3. I would be hard pressed to disagree with you that not all people are intelligent when dealing with CS or tech support. Then again, the same holds true for armchair quarterbacks posting on internet forums.

    to the poster below, it is entirely possible to list an esn as stolen or lost once it has been cleared. I can think of two or three ways to pull it off too to make a sale happen. Most of those scenarios end up with the word fraud in them so it is a criminal activity.

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    Quote Originally Posted by ScruffyGuy
    Ive heard there have been times where someone has called CS and asked if an esn was clear, then when the phone was purchased it ended up not being clear and the person was stuck.
    I bought my sister an enV from Craigslist. I'd called *611 to see if it was free to be activated and apparently they'd checked their lost/stolen/non-pay database, but didn't check to see if it was actually still active, and it was. Thankfully, I had the lady's # and address, and so I got her to give me my $ back. Apparently she wasn't yet on the non-pay list, but she had a fairly large past-due bill so she couldn't swap to another phone on that line.

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    See, I was correct!!! No apologies needed j/k lol


    Quote Originally Posted by JenJen
    I bought my sister an enV from Craigslist. I'd called *611 to see if it was free to be activated and apparently they'd checked their lost/stolen/non-pay database, but didn't check to see if it was actually still active, and it was. Thankfully, I had the lady's # and address, and so I got her to give me my $ back. Apparently she wasn't yet on the non-pay list, but she had a fairly large past-due bill so she couldn't swap to another phone on that line.

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    LOL...I'd have trusted you...but this was a little over a year ago

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    You did well!! You can trust me forever, lol


    Quote Originally Posted by JenJen
    LOL...I'd have trusted you...but this was a little over a year ago

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