Online call records / call details for AT&T Go Phone ?
Online call records / call details for AT&T GoPhone
What details are offered in the online call record access of AT&T prepaid ? How far back it time can you access it . Is it downloadable (xls file etc ) . - Thanks
I do not currently have a GoPhone to check the information but when I did have one last summer you could see the numbers and duration of each call. It even showed calls forwarded to voicemail. Postpaid account show no entries for unanswered incoming call. At the time I had the account, one could go back for a range of six months. I am not sure whether one can access information prior to the time one created the online account. I read in one thread that the records are kept for the number and may show information for a previous subscriber who was assigned that number. Bear that in mind when you close the account if they have not cleared up that flaw.
GoPhone call records are one of the most detailed but worst designed IMHO. For online viewing you get a really imcomplete table with just these columns:
Date Time Description Amount Info
Description is just the type of charge (voice, SMS etc.) and under info you get to click a buttom to open a small pop-up window with all the details of the transaction which are in this format:
Type SMS Originating Nature of Call Local Number Called 1777 Calling Number 1xxxxxxxxxx Call Date 08/27/2009 Call Time 07:40:39 PM Timezone US/Eastern Call Duration 0min 1sec Total Amount $0.00 Feature Package - Unit(s) Charged - Call Location None
and then you have to do it separately for every transaction, one at the time.
The other option is a print view to see all the information for all the transactions in a single display, but that doesn't help either as it's not in columns either but in boxes in two columns. For each transaction you'll get this:
If you were planning to download it to Excel to perform some type of analysis or sorting of records as I once tried, you are SOL.
As I said in my other post in the main forum, you are allowed to see records up to six months in the past.
I dont know who was the genius who designed those screens. They may have never seen a phone bill ever in their life.
Last edited by Jairzinho; 08-28-2009 at 10:36 AM.
Hi, my name is Jairzinho and I've been Wireless Contract-free for 14 years!