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Thread: US Cellular PIN or Passcode?

  1. #1
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    US Cellular PIN or Passcode?

    I'm wanting to port away from US Cellular. The new provider wants my account number and PIN or pass code. This sounds reasonable because otherwise how can they represent to US Cellular that the port request is legit. However, when asked about a PIN or Pass Code, the US Cellular rep got a bit huffy and said that that information should not be required and said that the account didn't have any such number or code and she would not establish one for it. What am I missing here? Who's feeding me a line here -- US Cellular or my new provider?

  2. #2
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    I wouldn't think they would need it...

    When I switched from Sprint to US Cell, I just told them our phone numbers and 24 hrs later it was all done.

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    It's been a long time since I looked at a port request, but I'm fairly sure that they're both right, in their different ways. If no password exists on the account, then the SS# should suffice.

    As for your experience with the CSR, I'm sorry to hear of that. But you have to understand that the FCC has very rigid guidelines preventing the "old" carrier from trying to sell you out of porting, or of blocking it in any way. I don't know this, but I think it's possible the CSR got flustered trying to tread that very harsh line.
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    Quote Originally Posted by 0siris
    It's been a long time since I looked at a port request, but I'm fairly sure that they're both right, in their different ways. If no password exists on the account, then the SS# should suffice.

    As for your experience with the CSR, I'm sorry to hear of that. But you have to understand that the FCC has very rigid guidelines preventing the "old" carrier from trying to sell you out of porting, or of blocking it in any way. I don't know this, but I think it's possible the CSR got flustered trying to tread that very harsh line.
    It really did make me question whether they were trying to keep me from porting out. What you say about SSN (probably last four digits) makes sense to me. I don't know why US Cellular wouldn't let me change or update it to some other number but instead used the excuse that the other company didn't need it.

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    Nextel used to put some sort of a lock on port out requests by using a PIN. If the new carrier didn't have it, no port. I remember years and years and years ago going through this hassle trying to get away from that POS network.
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    If I recall correctly, TM, Nextel got fined for it, too.

  7. #7
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    What you need is your account number. Refer to it in those terms and you shouldn't have any trouble obtaining it, assuming you are the account holder for the account you're calling about. If you ask for a "PIN" number, the customer service rep may think you're asking about some kind of unlock code for a phone.

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    When we ported my wife's number over from AT&T to US Cellular, all I recall them needing was her account number. That said, when I go in to a USCC office to make a change on my account (like the recent change to the Promotional Family 1000 plan), I am asked for my ID and several pieces of information, including a PIN number associated with my account.
    .:Rob Smith:.
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