Virgin Customer Service went off-line

[midtoad]

I was on the phone with Virgin's customer service staff a few minutes ago (in Manila, Philipines) and the phone line went dead. I called back and got a message saying they were experiencing technical difficulties. I didn't want to talk to Manila anyway, so I hit 2 for French, expecting to get someone in Montréal. Instead, I got the same message.

Looks like the entire Virgin customer support system is out of commission. I wonder how long they'll take to repair things?

[live_strong]

working fine for me...

[midtoad]

did you go past the initial greeting? After you enter your current Virgin phone number, and hit 0 to speak to a live person, you'll hear "oh-oh, we've got some technical difficulties right now".

[live_strong]

did you go past the initial greeting? After you enter your current Virgin phone number, and hit 0 to speak to a live person, you'll hear "oh-oh, we've got some technical difficulties right now".

yep, even got connected to a rep (no wait either)

[live_strong]

just redialed to confirm

1-888-999-2321

1 (english)
* (new customer)
1 (prepaid)
0 (rep)

[xxHereIAmxx]

I know it's two totally different things but the mini store support is working fine. well the line is. the reps are still stupid lol