Bringing back one of my old threads for another question on something I've never seen before. Does anyone have any idea what "Service zone" is? And why is it included in my plan? And why would my mobile usage be split up into two?
Yeah, I have no idea. All my data usage shows up as zone d'apérçu.
Hopefully it's like mentioned above that Bell wants to eventually allow clients to use self serve and the content shop without incurring insane PPU charges.
To avoid the frequently occuring "I went into your shop and bought a ringtone, and you're charging me $5 for the privilege of paying $3.50 for a ringtone because you blocked me from using my own!?"
Incoming anecdote!
After being let go, I went and ported my number over to Fido. Using an iPhone, I didn't purchase a data plan.
Regardless of how much I try, it's like impossible to get the iPhone to completely block data (unless I add a fake APN but that was killing my battery.)
Did Fido charge me $51.20/mb for any usage my phone tried to do? No! Every time my phone tries to use data. they send me a text saying "You have attempted to use a data application without a data plan. For options, click here http://url" and wouldn't let my phone access data.
Clicking this link in the SMS opened my browser to a page within the Rogers/Fido (free) walled garden, offering me a Data Day-Pass of 20mb for $3.
I declined, but I'm still able to use the self serve, and browse the shop, and view their little news portal without a data plan, all without incurring any PPU data charges.
I was amazed with how friendly the whole thing was, and made me appaled with how Bell's been treating their own clients in regards to mobile browser usage.
If I was a customer curious about data, I would love to purchase 20mb of data for $3 to try out, see if I like it. Might even turn into a normal data subscription.
This flies in the face of Bell's "If you touch that Mobile Browser button so help you God we'll land down on you so hard you won't know what hit you." policy for handset clients.
Yeah, go figure Fido is sticking to it's "Euro" way of doing things. Every time I've been to europe using a rented or Euro sim, I'm surprised at how often they use SMS to warn or guide you towards doing the right thing. It's such a trivial thing to create an application like that I'm surprised Bell/Telus didn't start with it from the get-go on the new network.
Cheeri'o...
Frankie...
Please Note: I do not work for Bell. I also do not work for any wireless retail outlet.
Do not ask me about promotions or offers from wireless providers.
I was amazed with how friendly the whole thing was, and made me appaled with how Bell's been treating their own clients in regards to mobile browser usage.
If I was a customer curious about data, I would love to purchase 20mb of data for $3 to try out, see if I like it. Might even turn into a normal data subscription.
This flies in the face of Bell's "If you touch that Mobile Browser button so help you God we'll land down on you so hard you won't know what hit you." policy for handset clients.
it is very customer friendly, which is what i have stated before...of course, a few in here babble on about being a "Rogers fanboy" or something, but the reality is, there are better ways of doing things in order to not only improve customer service and the customer experience, but it can also be a great way of generating revenue...when you reward your customers for using one of their services by charging a reasonable fair fee for it, they will in turn use it...instead, for some strange reason, Bell wants to punish customers using their service, then scratches their heads as to why their CS numbers are bad, why they give out so many "customer service" credits to disgruntled customers and why their customers DON'T DARE touch the browser buttons if they don't have a plan.
i've been saying this for a long time (even when i still worked at Bell)...50% of something is better than 100% of nothing.
Sammy740: It's ironically called BlueChips...something Bell isn't.
Bell's new marketing slogan: Over promise, Under deliver. "System Access Fees are charged by all wireless companies to help pay for the network and the ongoing software, technology and other upgrades to that network. Generally, the higher the fee, the greater the opportunity to invest in network quality to enhance your experience. Just one more reason to choose Bell. "
...when you reward your customers for using one of their services by charging a reasonable fair fee for it, they will in turn use it...instead, for some strange reason, Bell wants to punish customers using their service, then scratches their heads as to why their CS numbers are bad, why they give out so many "customer service" credits to disgruntled customers and why their customers DON'T DARE touch the browser buttons if they don't have a plan.
.
Unfortunately, this has been their business model all along. They remind me of these country garage guys who leave roofing nails on the road so people get flat tires and bring their business in. I have on many occasions tried to have a safety cap on my lines but they have always refused. From time to time we hear about someone who runs up an $8,000 bill (if not more) and this makes national news for a while but we don't hear about the many thousands who occasionally go over their limit a few hundred dollars.
The European Union has come up with a law that forces cell providers to text their customers when they have reached 80% of their limit and then forces them to shut off their account automatically unless the customers insist that they want more data. Even cellcos will gain from this. Customers were afraid of touching their phones while roaming before but now they know they won't lose the farm for checking the weather.
Yeah, go figure Fido is sticking to it's "Euro" way of doing things. Every time I've been to europe using a rented or Euro sim, I'm surprised at how often they use SMS to warn or guide you towards doing the right thing. It's such a trivial thing to create an application like that I'm surprised Bell/Telus didn't start with it from the get-go on the new network.
Until it gets out of hand.
When I was in England, my aunt's phone was getting about 50-60 SMSs a day telling her to purchase a roaming addon. The only reason the phone was on was to receive texts from Canada, and then she would use my phone call back to Canada because I purchased a Vodafone SIM for 5pents/min back to Canada. That is cheaper then Bell long distance on a monthly plan calling a city that is 30 minutes away and I was on paygo calling across an ocean!
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Originally Posted by ~NeonFire~
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