online chat with customer care
WIND Mobile is all about creating a conversation with its clients.
Now that WIND Mobile has launched, I am sure we all have suggestions on how to make WIND even better.
Post your suggestions below, everything else will be removed.
Please only make one suggestions per post.
use <filler> if you have not met the minimum character requirement.
Last edited by live_strong; 12-18-2009 at 12:39 AM.
online chat with customer care
Plans in BETWEEN $15 and $35 (between 100 minutes and UNLIMITED minutes)
unlimited incoming option for Chat plan for $10?
All comments are my own opinion and do not reflect the views of my employer or affiliated groups.
Better uptime on their website.
A data plan for moderate data users. eg. Data plan between 500mb and 2gb for $10-$15.
Last edited by Gordon Gartrell; 12-18-2009 at 12:53 AM.
I cant see Blackberrys hitting 5 gigs per month unless tetherd, Id like to see data purchased in blocks, with or without an expiry date.
A very, very clear policy on what "monitoring" usage and "throttling" entails. Especially throttling: what would be the post-throttled speed? Can they show something on the website that displays "network overloads", since I was told in person that they would "only do it for network management, when it's peak hours and network traffic is going above the limit" (not exact exact words since it was said yesterday morning, but that was pretty much the defense I was given).
Simply put, more transparency and accountability. Actions that can clearly be justified. It's the cornerstone to any public and private enterprise, and WIND would only serve to exponentially increase their claim to a superior customer service experience.
I heard people saying at the launch "so...I guess they're no better than Rogers or Bell then, after all that hype" and it scares me.
1) Drop the Home Zone terminology. It is confusing too many customers. Just look at the comments on any news site to confirm this. Just call it the Wind zone or the Wind network instead.
2) Pay per use data rates suck. You really should be charging per MB or offering some kind of data daypass for the casual user.
3) Per minute billing sucks. You want to be different from the other guys, but you keep this practice?
4) Data soft-cap. I can understand why it's there. But for the sake of your own marketing, could you not match the Rogers promo rates, ie. 6GB for $30 or 7 GB for $35 (and no true cap on Wind).
5) Better communications with customers. There are way too many questions out there on very simple stuff. For example, can you buy just a SIM for use? What's your policy on locked phones and unlocking phones? What's your rollout schedule?
Some kind of family plan would be a good idea. For example, let's say two members of a household sign up with Wind and they have one bill, give them a fixed dollar amount ($5 for example) or a percentage (5-10% off). This creates greater incentives for whole families to switch.
If Wind offered $5 off for each person added to the same account, then for example, two people would pay $25, three would pay $35, 4 would pay $45.
Or 5% for the second line on an account, 10% for the third, 15% for the fourth, etc.
per second billing
The word 'Pentaband' means '5 Bands', from the Greek word 'pente' meaning '5'. For a phone to be pentaband it has to support 5 bands. If the phone has AWS support, it doesn't automatically mean that it is pentaband. The reason Wind and Mobilicity users like pentaband phones is because the reverse is true. We're not the only ones who like pentaband phones though, so please stop referring to phones that work on Wind and Mobilicity as pentaband. It causes unnecessary cofusion.