WIND Mobile is all about creating a conversation with its clients.
Now that WIND Mobile has launched, I am sure we all have suggestions on how to make WIND even better.
Post your suggestions below, everything else will be removed.
Please only make one suggestions per post.
use <filler> if you have not met the minimum character requirement.
Last edited by live_strong; 12-18-2009 at 12:39 AM.
A very, very clear policy on what "monitoring" usage and "throttling" entails. Especially throttling: what would be the post-throttled speed? Can they show something on the website that displays "network overloads", since I was told in person that they would "only do it for network management, when it's peak hours and network traffic is going above the limit" (not exact exact words since it was said yesterday morning, but that was pretty much the defense I was given).
Simply put, more transparency and accountability. Actions that can clearly be justified. It's the cornerstone to any public and private enterprise, and WIND would only serve to exponentially increase their claim to a superior customer service experience.
I heard people saying at the launch "so...I guess they're no better than Rogers or Bell then, after all that hype" and it scares me.
1) Drop the Home Zone terminology. It is confusing too many customers. Just look at the comments on any news site to confirm this. Just call it the Wind zone or the Wind network instead.
4) Data soft-cap. I can understand why it's there. But for the sake of your own marketing, could you not match the Rogers promo rates, ie. 6GB for $30 or 7 GB for $35 (and no true cap on Wind).
5) Better communications with customers. There are way too many questions out there on very simple stuff. For example, can you buy just a SIM for use? What's your policy on locked phones and unlocking phones? What's your rollout schedule?
Some kind of family plan would be a good idea. For example, let's say two members of a household sign up with Wind and they have one bill, give them a fixed dollar amount ($5 for example) or a percentage (5-10% off). This creates greater incentives for whole families to switch.
If Wind offered $5 off for each person added to the same account, then for example, two people would pay $25, three would pay $35, 4 would pay $45.
Or 5% for the second line on an account, 10% for the third, 15% for the fourth, etc.
Please don't PM me asking questions that could very easily be asked publicly.
Band I/1 = IMT, 2100 (rarely wrongly referred to as 1900/2100)
Band II/2 = PCS, 1900 (never wrongly referred to as 1800/1900)
Band III/3 = DCS, 1800 (never wrongly referred to as 1700/1800)
Band IV/4 = AWS, 1700 (often wrongly referred to as 1700/2100)
Band V/5 = CLR, 850
Band VIII/8 = GSM, 900
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