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Thread: No E911 address on prepaid accounts

  1. #1
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    No E911 address on prepaid accounts

    I have a T-Mobile @Home Linksys router which I use with my postpaid account, and there's a notice on the front of the router box which states you need to call customer care to set your E911 address. I did that for all three of my lines.

    I decided I wanted to have it set for my prepaid account as well since I make calls over UMA/WiFi with it using my old BB 8320. I chatted online with prepaid customer care first and they updated my billing address instead of setting the E911 address. I then chatted with another deptartment who told me to call @Home customer care.

    @Home customer care transferred me to prepaid. I told the lady I wanted to set my E911 address. She said "Okay, I understand you want to change your address. E911.... What is the rest of the address?" so I told her again that I wanted to set my E911 address, and that it wasn't the actual address. She replied, "Okay, so is E911 located in Hawaii as well?"

    As a last resort I used my postpaid 'credentials' to talk to customer care. The guy tried to transfer me off to prepaid but after I explained my difficulties, he tried to do it himself. In the end, he said there's a tab in their prepaid system for an E911 address but it won't let him save it. Apparently UMA isn't supported for prepaid so that tab is grayed out or something.

    I hope they officially support UMA on prepaid one day. Doesn't make sense to remove the E911 address location. I guess I'm better off staying on the cell network rather than UMA. T-Mobile prepaid customer care is outsourced to who knows where, but I can't really blame that since I'm sure they don't get many calls about trying to set an E911 address. I only knew about it from my postpaid account.
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  2. #2
    Join Date
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    I had heard that before as well. It is so funny how there not concerned at all about your questions just making sure they can try and get you over to post-paid lol.

  3. #3
    Join Date
    Aug 2004
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    Metro Vancouver{Surrey BC} (Desi/Apna Town)
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    [Telus Pre-Paid CDMA on 1x(Best Prepaid option in market)]
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    Most of the outsourcing is in India, but from the sound/accent of TMO PrePaid reps it seems like they are outsourced to The Philppines.
    My Month to Month Bell Plan on HSPA/EVDO
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  4. #4
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    I thought E911 was required unless the device itself didn't support it.

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