When I try to access Gmail, my phone says: "Error: Request
exceeded maximum number of redirects". I have tried to access Gmail
almost every day for the last 10 days and always get the same
error message. Sometimes it lets me get to the login screen and I can
type in my username and password, but then when I click login it gives
me the error message. Other times it will give me the error message
when I click on the Gmail link and I can't even get to the screen for
entering the username password.
I have used a lot of airtime minutes trying to access Gmail. Each
time that I try to access it I have to wait about 2 minutes before I
get the error message.
I sent the Tracfone customer service rep "Elston" an email and he replied:
"I am sorry to hear that you having problem but that is something with the web-site there is nothing in our end to correct that."
When I click on the "browser" button, there is a link for email, and Gmail is one of the providers that Tracfone links to. The phone is a Tracfone phone with web access, a Samsung T301G.
When Tracfone took over 2 weeks trying to activate my phone, they had me enter about 10 different codes into my phone. I wonder if one of those codes made it so that I can't access Gmail.
Does anyone have any ideas?
I just put a lot of minutes on my phone and would hate to have to throw it away because Tracfone ruined it.
I don't have an answer to your question. But the error message you were getting was the same one I was getting while trying to accessing my Gmail account on my desktop computer yesterday morning. When it happened, I could not get into my Gmail for about 10 minutes. I closed the web browser (I use Firefox), cleared cache, private data, history, etc but nothing helped except the passage of time. All of a sudden it just started to work again (10 min later) as if nothing happened. It's working fine today. I have no idea what happened, but it was basically the same error message.
When someone clicks on the 'help' link on the Tracfone mobile site, question number three is:
"3. Which mobile sites do I have access to?
You have access to all the sites listed under the Mobile Web menu."
Gmail is one of the sites listed under the Mobile Web menu, yet I have tried every day for 3 weeks to access it but keep getting the error message every time.
Should I contact the Better Business Bureau or my state's Attorney General?
Tracfone sold me a phone that they claim can access Gmail, but it can't. I would like Tracfone to try to fix this problem, instead of saying that the problem is Gmail's and not Tracfone's. If they can't fix it, they should give me a phone that actually is able to access Gmail, like they claim that my phone is supposed to be able to do.