Sorry you lost all that...
I've never bought/added minutes from my phone because I don't know how I'd have a record of it.
Not sure if this might be helpful, but this is how I do it (because I'm so leery of mishaps) and haven't lost anything yet:
1. Buy Airtime/Minutes online (no you don't have to register to do it).
2. Make a screen shot of the order/billing summary page (which has a transaction ID number),
Hit continue and
3. Make a screen shot of the transaction/activation page, that has new minute totals, new exp. date, (You could just print either page, I guess, but making a screen shot is pretty fast and painless).
4. Finally, when Net10 sends me the text saying I just added minutes, I lock the message - just in case. It's a shame that their CS is so weak that making such records seems a good idea. Still, it's pretty easy and quick to do.
I have almost 1800 minutes on my old Net10 phone (Motorola v176 - barely holding together) and I'm worried about transferring those minutes to a new T401G - I'm not sure it'll go well.
Hope you get your money back...
Last edited by paperwing; 03-22-2010 at 11:43 PM.
Reason: grammar, etc.
my mom did not buy me this phone