I used Consumer Cellular for a short time about seven years ago- we moved from Kansas City to Denver back when Cingular and AT&T were still separate companies. We were happy Cingular users in KC and they didn't offer service in Denver (but AT&T did.) I transitioned our Cingular phones to Consumer to try out AT&T service before committing to a contract with AT&T. (As it turned out, AT&T coverage was terribile in our neighborhood at the time, so we ended up with T-Mobile!)
Originally Posted by akb3lb1
Consumer's customer service was excellent, and the pricing was decent seven years ago. Today, however, I fear time has passed Consumer by- their gimmick is to offer contract-like service plans without a contract, which was great back when prepaid prices were higher. Today, competitive prepaid plans offer lower prices than Consumer Cellular, and of course don't require contracts- which is Consumer's only real differentiator.
Take Page Plus, a Verizon reseller, for example- they offer $0.10/minute a la carte rates, which is cheaper than CC's $10 or $20/month plans for casual users. PP offers a 1200 minutes and 1200 texts plan for $30, which offers more airtime than CC's $30 or $40 plans, and almost as many minutes as CC's $50 1500 minute plan. PP's $45 plan offers unlimited talk and text, which easily beats the $50 and up plans from CC.
In addition the texting and data rates from CC are poorer than PP's as well, even when texting and data are included (the $30 and $45 PP plans include texting and some data.)
Again, Consumer is a good company with good customer service, and from their advertising seem to cater to an elderly demographic that might be well served by having friendly knowlegdable reps available to lean on. But from a value standpoint, they were passed-by long ago.
Todd Allcock, Microsoft MVP: Mobile Devices 2007-2011