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Thread: What's my voicemail "mailbox number?"

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    What's my voicemail "mailbox number?"

    I've searched the forum but still haven't found the answer. I hope someone can help.

    When I press *86 to setup my wife's VM, I don't get the same setup prompts as I did when I set up mine a week ago.

    Instead, it says "Welcome to the Message Management System. Enter the mailbox number you wish to leave a message for. To access your own mailbox, press pound." After I press # it again asks for the mailbox number. I've tried entering her phone number (with area code), 9999, 0000, 1111, etc. Nothing works.

    Anyone know what my mailbox number is??

    I sat on hold for 2 hours waiting for CS and never got through. I even asked the WalMart guy, who was a stumped as I am.

    The phone (LG 220C) makes and receives calls just fine. But no one can leave a message, and we can't retrieve them. Any ideas?

    Thanks in advance.

    PS: BTW, I called CS on Friday ~4pm and got through in <10 min. She even spoke English! I only wish I'd known about this problem then.

  2. #2
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    I vaguely recall when setting up the mailbox that your code or mailbox number is set to a default at first:

    the last 4 digits of your phone number.

    hope this helps.

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    if you are having trouble getting to your voicemail box, I usually hold down the 1 button till it goes to voicemail... or I dial the number and wait till it goes to voicemail. Then I would hit * and do the four digit code.

    you might need to call the cs to reset the entire phone? I am not sure about that. Hope you get it to work. you might have a defective phone? That might be a possibility.

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    I`ve transfered my phone number from one net10 phone to another Net10 phone several times. The Voicemail has transfered with the phone number and stayed active, even retaining stored messages.

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    Quote Originally Posted by judyneric
    I vaguely recall when setting up the mailbox that your code or mailbox number is set to a default at first:

    the last 4 digits of your phone number.

    hope this helps.
    Thanks to everyone who replied.

    UPDATE:

    -- Yes, I already tried the last 4 numbers of the phone number.

    -- Not a defective phone. The same thing happened with a previous phone (which I returned, thinking it might be defective) :-)

    FYI, I spent 2+ hours on hold Sat AM (thank God for speaker phones!) trying to reach CS; no luck. I'll try again today and will post the answer if I get one. I have a feeling CS needs to re-configure.

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    Call Executive Relations at 1-305-715-6673. That office is open from 8am to 5pm EST. They will be able to fix the problem, make sure you tell them right away that you have a ST phone, this is the executive relations department for all of America Movil including Tracfone, Safelink and Net10 as well as Straight Talk.

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    Quote Originally Posted by mharris127
    Call Executive Relations at 1-305-715-6673. That office is open from 8am to 5pm EST. They will be able to fix the problem, make sure you tell them right away that you have a ST phone, this is the executive relations department for all of America Movil including Tracfone, Safelink and Net10 as well as Straight Talk.
    Thanks for the tip. I just left them a VM and I'm keeping my fingers crossed.

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    Quote Originally Posted by mharris127
    Call Executive Relations at 1-305-715-6673. That office is open from 8am to 5pm EST. They will be able to fix the problem, make sure you tell them right away that you have a ST phone, this is the executive relations department for all of America Movil including Tracfone, Safelink and Net10 as well as Straight Talk.
    Sweet insider access number - thanks for the info.
    Saved to contacts.
    Getting through to live people can be a nightmare.

  9. #9
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    Quote Originally Posted by TypeO
    Sweet insider access number - thanks for the info.
    Saved to contacts.
    Getting through to live people can be a nightmare.

    You are welcome. Please don't abuse it. Using this number I usually get through right away, but I conduct most of my business at 8-9 am. I have heard that after 5pm est, this number may connect to outside CS, I don't know if it connects directly to supervision or not. Remember that this number is meant for executive functions (media, manufacturer contact, Wal-Mart), so anything having to do with phones may require a transfer to someone in that department (but not usually outside of Miami, FL, unlike their advertised 1-800 number which connects directly to Columbia and the Philippines).

    I understand Columbia CS is about as effective as luck of the draw is in poker -- since Carlos is that country's biggest legal employer by far (and education is optional to begin with), they have to dig quite far down the employment pool there. I wonder if he would like to hire approximately 150 million people here. . . (that is about what describes America Movil's position in Columbia, hiring 60-70 per cent of the able bodied public over 14). If I worked for them in that department, I would move half of the phone pool to another country so they don't have the current situation forcing them to take a second-grade dropout to man the phones!

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    Quote Originally Posted by mharris127
    Call Executive Relations at 1-305-715-6673. That office is open from 8am to 5pm EST. They will be able to fix the problem, make sure you tell them right away that you have a ST phone, this is the executive relations department for all of America Movil including Tracfone, Safelink and Net10 as well as Straight Talk.
    UPDATE: Fixed! Thanks, mharris127. CS called me back and reset the phone and all is well.

    I agree, let's not abuse this "insider" phone number, or it'll quickly be changed and we'll be back where we started.

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