I was using the iPhone (along with my Eris on Verizon); sold the iPhone to get the Incredible. I love the Incredible, but I still love the iPhone. Service was never an issue for me. The Incredible is an awesome device. Beautiful screen, fast as blazes, sub-par battery life. I still feel I was more productive with my iPhone. I have found useful apps for the Incredible, but I think I had more useful apps on my iPhone. My biggest issue, as per my signature, I just can't ever make up my mind. Each device I have owned, whether a BlackBerry, iPhone, Eris, Incredible, or whatever, has had certain elements that has set it apart from the other. For example: iPhone; well, it's an iPhone...but it's on at & t. BlackBerry; great physical keyboard, great email and messaging capabilities, on all carriers...but screen is too small (don't get me started on the Storm, big screen, but you know); Eris; great form factor...but slow and old version of Android; anyway, you get my drift. I don't know if a device with a combination of all of these strong points will ever come about. If the service has it where you must make the switch, I definitely recommend the Incredible. It's...an Incredible device! (that quote is well worn by now). I have to spend the next few days deciding whether to keep my Incredible or get another iPhone. It will really boil down to whether or not I can learn to be as productive on the Inc as I was on the iPhone. Good luck.