Pageplus suspending accounts

[econoweb]

Now ifyour on the unlmited plan, and you run out of money on the plan, pp is suspending your account. You (or your dealer) have to call cs and wait on hold for 20 minutes to get it turned back on. Ridiculous!!

[aargh]

Yeah, those horrible folks, you forget to put money on your account and somehow its their fault...

[Quizologist]

Yeah, those horrible folks, you forget to put money on your account and somehow its their fault...

I second that!

[mharris127]

I agree with Econoweb that once you add money, the service should automatically resume without a call to CS, especially if you are only a day or two late. Even when I had DirecTv (a satellite based cable company), when I suspended service for a vacation I could reactivate through an automated system and not need to talk to anyone (and they are the hardest to deal with company I have ever dealt with).

[tracnet]

Please correct me if I'm wrong, but can't it be and isn't it as simple as adding another utnt pin to get back on utnt - if you let it lapse to regular pay-go?

I don't see where the issue is here?

[aargh]

I agree with Econoweb that once you add money, the service should automatically resume without a call to CS, especially if you are only a day or two late. Even when I had DirecTv (a satellite based cable company), when I suspended service for a vacation I could reactivate through an automated system and not need to talk to anyone (and they are the hardest to deal with company I have ever dealt with).

There is no mention of him trying to add money, just that he had to call cuz they suspended him cuz he didn't pay.


Umm, that is what prepay does... If you don't pay, you don't play...

[Quizologist]

I agree with Econoweb that once you add money, the service should automatically resume without a call to CS, especially if you are only a day or two late. Even when I had DirecTv (a satellite based cable company), when I suspended service for a vacation I could reactivate through an automated system and not need to talk to anyone (and they are the hardest to deal with company I have ever dealt with).

Since in this case, no money is left on the account or PP would just move the customer to the standard plan, PP has no idea that the customer wishes to continue with service.
Requiring contact from the customer seems reasonable to re-establish service.

[aargh]

Please correct me if I'm wrong, but can't it be as simple as adding another utnt pin to get back on utnt - if you let it lapse to regular pay-go?

I don't see where the issue is here?

You aren't wrong...

But it can be confusing when you switch from Mother Theresa Wireless to Pageplus.

Pageplus actually expects money every month for those monthly plans...

[Quizologist]

Please correct me if I'm wrong, but can't it be and isn't it as simple as adding another utnt pin to get back on utnt - if you let it lapse to regular pay-go?

I don't see where the issue is here?

The difference here is no money left on the account. Nowhere for PP to go except to suspend, not to pay-go.

[tracnet]

The difference here is no money left on the account. Nowhere for PP to go except to suspend, not to pay-go.

Ahhhhhhh....ok. I missed that part. Even so, I agree with aargh on this. Prepaid is exactly what we thought it was - it's PREpaid.

[Quizologist]

Ahhhhhhh....ok. I missed that part. Even so, I agree with aargh on this. Prepaid is exactly what we thought it was - it's PREpaid.

I also agree.

[holaamigos]

I don't think you are understanding!
You can not do an MDN number status or add money to the account without calling pp cs. Now that you call pp cs there system is down and can't "reinstate the account"
However also keep in mind, that people could very well pay early or on time with pp. Except for the fact, that your money would be "used" for something else and your plan would still fail to renew.

[markivy]

Not happening like that here in the cornfield. People are applying money late and are checking status of their accounts even though it's been a few days or a week or two since their expiration date. Strange.

[mharris127]

I don't think you are understanding!
You can not do an MDN number status or add money to the account without calling pp cs. Now that you call pp cs there system is down and can't "reinstate the account"
However also keep in mind, that people could very well pay early or on time with pp. Except for the fact, that your money would be "used" for something else and your plan would still fail to renew.

That is what I assumed was the case when I responded. I automatically assume a certain amount of intelligence when I read a post -- and that includes the assumption for prepaid accounts that if there isn't any money on the account, you don't talk (I know that some providers will "advance" five dollars or so if you run out of money to be paid back with the next payment -- I know Boost does (or did) this on request). If you cannot add money in this situation, you can't talk either! That is why I said that a customer should be able to add money to a tardy account and reinstate service without CS intervention.

[jstubblefield]

One person on UTnT for 4 months wanted to renew with utnt pin today.. 2 DAYS LATE........

Purchased pin and went to go add it...

This comes up:

This account has been suspended due to failed plan renewal and insufficient balance. Please contact Customer Service to have this account reinstated to active status.

Been on the phone now over 20 minutes just to Get the account reinstated or to APPLY the NEW PIN....

That is NOT GOOD...

Cannot look up mdn status or anything

fail.....