5800 3G not working on Rogers

[Rojai]

Hey guys. I have an unbranded Nokia 5800 and recently signed up for a data plan from rogers.

The phone is in dual mode and I can surf the web fine with using Edge but when I tried to use USMT only I don't have any signals at all. Does anyone know why I cant connect using 3G? I called rogers and they said everything on their side is working and the rep suggested I look around on hofo for a *code that shows whether or not my phone has 3g disabled.

Is there really such a code? I looked up the list and closest thing I found was the Network Lock Status thing which doesn't show on my phone...

Also is there a big difference between using 3G vs Edge... If the speed isn't that great then I guess I'll just stick to edge instead...

Thanks.

[HC - NO "i"]

Rojai,

Greetings. Welcome to HoFo!

You need to find out which variant of 5800 XpressMusic you are having first because ONLY 5800d-1b RM-428 would support 3G in the UMTS Band II (1900) and V (850) that Rogers has deployed. You can verify it by keying in *#0000# or better yet, take the battery out to reveal the product label in the silo.

[Rojai]

oh.... I just checked

My phone is RM-356...

Is there anyway to change this RM number?

Thanks for the help. Cheers.

[HC - NO "i"]

Rojai,

No, it is NOT just about changing the product code or software. It is the baseband components that are NOT compatible in North America... 5800d-1 RM-356 is an EURO/EMEA variant with 3G support in the UMTS Band I (2100) and VIII (900) only.

I suggest you to sell it and get the NAM variant, 5800d-1b RM-428, which is quite abundant in supply around and quite affordable these days.

[Rojai]

Yea I did a bit more googling, found out what you mean...

Thanks for the help HC =)

Greatly appreciated.