ditto, just called in and mine was pushed back from Oct '11 to Mar '12 although I was told it would be a full upgrade credit. That would also be 33 mos into my contract.
Was really looking forward to getting rid of this phone and getting the Bold Touch
I called in today and there seemed to be some changes on the upgrade schedule and how the credits will be applied.
The rep told me I could upgrade anytime but the amount of credits I would receive to put toward a new handset would increase by $15 monthly. It is now indicated on my account that I am due for an upgrade so that if I wanted a new phone, I could walk into any Bell store and buy it for the new contract price and the remainder would be billed to me on my monthly statement.
I believe the credits available will be subtracted from the no-contract price (just like the old system), but you may now upgrade anytime and pay for the difference PLUS the new contract price out-of-pocket.
If I wanted to upgrade to the 9780 right now, I would calculate it like this:
A. Find the no-contract price for the phone ($500)
B. Take the number of months you've been in your contract (22 for me) and multiply by $15 [this is your upgrade credit]
C. Find the new contract price for the phone (~$80)
So your out of pocket cost for upgrading would be $500-$330+$80 = $250; the $80 would be paid in-store while the remainder would be on your bill.