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Thread: AX265 authentication failed

  1. #1
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    AX265 authentication failed

    I have an AX265 on PP and I have noticed it when sending and receiving text messages that on the screen it shows 2 arrows at the top and then it will come up with a message saying authentication failed. Is there any way I might be able to fix this?

  2. #2
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    I am working on the same issue, if I find anything I'll surely post for you.

  3. #3
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    I don't have a AX265 so I'm just guessing but it almost sounds like the message is a MMS message and not an SMS message. If you have the phone registered on PagePlus' website check to see if they are charging you for a MMS message and data each time it happens. If so, you likely don't have the phone set up for PagePlus data/MMS and thus it won't be able to send or receive MMS.

  4. #4
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    The AX265 is the same exact one as the LG Banter. And I am not sending or receiving any picture messages. I am just texting and calling. The icon glossary says its in state calls for the green phone and then the red arrows are for data. Cause when it happens it shows a green phone and then goes to the red arrows. And the data sent and received are about 2-3kb and my data on my pp account online has gone down a hair. I am racking my brain trying to figure how to fix it and why it is doing it as there is nothing causing it to do this.

  5. #5
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    Quote Originally Posted by HarryHungSolo View Post
    I am working on the same issue, if I find anything I'll surely post for you.
    Harry, If you figure something out pretty please let me know because it is really bugging me. Do you have the same phone?

  6. #6
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    Heavenly, I actually have an LG VX 8550 on PP but the exact same problems. I can use everything about my phone except send or receive pics or videos. I just switched from UT&T to the T&T 1200 with 50 MB of data yesterday for the higher data usage. I did send a report to PPC so maybe they will contact me tomorrow & I will share any info that may help.

  7. #7
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    Sounds like you are sending it as a MMS...

    Text messaging doesnt use data.
    Verify you are sending a TEXT (SMS) Message...

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