That happened the first time I switched. I had the 1000 min plan at that time and when the port went thru I had 1000 minutes on the LG. I switched to unlimited shortly after that. I guess whoever was helping me wouldn't or couldnt do it again. I should have raised hell and talked to a supervisor, but I just let it go. Oh well I have alot nicer phone now even though it will cost me more. Its worth it though. It would be nice if the LG Prime made its way to Straight Talk.