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Thread: Billing Delay

  1. #1
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    Billing Delay

    Sansaman, or anyone else who actually uses Library, is there a known billing delay in the system?

    My billing date is the 1st / 2nd, usually get the bill on the 8th...still waiting personally.

  2. #2
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    AFAIK, there is a billing delay, but I don't have the exact date. Library actually shows no mail date going back to April, but I know that's not true. One of my larger clients has been waiting asking every day for their invoices, but it is across the board.
    ---

    Anything I say is my own opinion based on speculation. It does not represent the views of my employer.

  3. #3
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    ^Thanks bud. The billing amount looks correct, within a few bucks anyways, but who wants to pay a bill w/o seeing it

  4. #4
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    Didn't something similar happen to Rogers a couple of years ago? Rogers needs to get its act together and get a billing system that can be relied upon! In corporate Canada (and the US as well) those invoices are needed so that the company can figure out what calls are personal and need to be deducted from the employee's paycheck as well as to check for obvious errors! I wouldn't pay a dime until I received a bill.

  5. #5
    DH is offline I've got more phones than fingers
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    There is rumor of a new universal billing system. Right now
    there are 2 billing systems being used. Hence consolidation.

    With the BCB issues and delayed bills I agree 100% that we
    need a more reliable system. Also need extended due dates.

  6. #6
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    Once again, another part of the 2009 / 2010 goal of increasing overall CSAT.

    Come on Rogers Mary, I have a legit problem here...surely you can tune in...no...?

  7. #7
    DH is offline I've got more phones than fingers
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    Wirelessly posted (BlackBerry8110/4.5.0.102 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

    I have the same problem. I haven't seen RogersMary on HOFO in awhile :-(

  8. #8
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    My bill just became available.

  9. #9
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    My bill just became accessible online this morning (billing cycle is July 1st!).

  10. #10
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    Quote Originally Posted by DH View Post
    Wirelessly posted (BlackBerry8110/4.5.0.102 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

    I have the same problem. I haven't seen RogersMary on HOFO in awhile :-(
    She's been around...quietly...she seems to avoid posting anywhere near me...wonder why that would be :\

    Her team is flaunting around RFD now. I think I will increase my involvement there.

  11. #11
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    I have a billing date the first of the month as well. I called in when mine did not arrive and was informed there was a billing issue for those with a 1st of the month billing date. Mine arrived either yesterday or today.

  12. #12
    DH is offline I've got more phones than fingers
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    Wirelessly posted (BlackBerry8110/4.5.0.102 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

    My bill finally was available today. No extended due dates. It is dated July 1.

  13. #13
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    I just received my bill today as well!

    finally.


    didn't want to make a new thread so i thought i would post it here..

    i got charged pst, gst and hst

    Total before taxes: $42.49
    GST (#86239 5381) 0.56
    HST (862395381) 4.90
    PST 0.90
    Total: $48.85


    How come i am paying three taxes? since the bill is dated july 1st and july 1st was the HST WHY am i paying gst and pst?

  14. #14
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    Quote Originally Posted by lastdon00 View Post
    I just received my bill today as well!

    finally.


    didn't want to make a new thread so i thought i would post it here..

    i got charged pst, gst and hst

    Total before taxes: $42.49
    GST (#86239 5381) 0.56
    HST (862395381) 4.90
    PST 0.90
    Total: $48.85


    How come i am paying three taxes? since the bill is dated july 1st and july 1st was the HST WHY am i paying gst and pst?
    What usage charges did you have that was done in June?

  15. #15
    DH is offline I've got more phones than fingers
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    Quote Originally Posted by lastdon00 View Post
    I just received my bill today as well!

    finally.


    didn't want to make a new thread so i thought i would post it here..

    i got charged pst, gst and hst

    Total before taxes: $42.49
    GST (#86239 5381) 0.56
    HST (862395381) 4.90
    PST 0.90
    Total: $48.85


    How come i am paying three taxes? since the bill is dated july 1st and july 1st was the HST WHY am i paying gst and pst?
    You still pay PST/GST on any usage charges prior to July 1.

    Your monthly service fees from July 1-July 31 is taxed HST.

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