Motorola Droid X - Screen Failure Issue

**vernonator** · 07-16-2010, 08:05 PM

While many of you are waiting for your Droid X's to be delivered I already returned mine. I did the pre-order from Best Buy and picked it up 5 min after they opened on Thursday. That afternoon I noticed a line of dead pixels across the screen about 1/3 of the way down - they flickered in and out, but finally stayed on the rest of the evening. This afternoon the bottom 1/2 of the screen went dead...flickered a bit and just died, even when pulling the battery it only showed the bottom 1/2 of the Motorola M on the boot screen.

Took it back to Best Buy and they stated that I was the 3rd one returned today with the dead screen...OUT OF 6 THEY SOLD ON LAUNCH DAY!!!!!! Anyone else notice any screen issues? I have my name down for the next X they get in but am a bit hesitant to get one...but I guess by the time the come in next week I can see if more people have this issue. Maybe time to start the "Droid X Problem" thread.....

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Edit by FAUguy:
If you are having screen problems of any kind, such as dead pixels or flickering, please post your build week. I'm wondering if it might all be from a bad batch.

**EGainer** · 07-16-2010, 09:16 PM

no screen issues here. had mine at 715am on thursday

**thescreensavers** · 07-16-2010, 09:33 PM

same no issues here, and I have not heard this on and Droid X forum, or subforums from around the interwebs.

**tincup64** · 07-16-2010, 09:42 PM

my screen was dead too, but i think its because i pulled the battery tab right off. i thought it was supposed to be removed, argh. the screen is toast.

**NoShine** · 07-17-2010, 04:48 AM

mine is dead as well. well i jsut have the line so far and at times the bottom part flickers.

**mbaverizon** · 07-18-2010, 01:47 PM

Originally Posted by tincup64

my screen was dead too, but i think its because i pulled the battery tab right off. i thought it was supposed to be removed, argh. the screen is toast.

mine has no dead pixals but i also pulled the tab off as soon as i got it, i though it was suppost to be pulled off??having some issues but not the screen

**lscyal8r** · 07-18-2010, 01:52 PM

Crazy stuff.... My screen is behaving all of a sudden. Let's get some more color on this. Anyone else experiencing the problem? any pics? Anyone else have their phone intermittently act fine as if the screen had no problem?

**FAUguy** · 07-18-2010, 04:25 PM

Originally Posted by lscyal8r

Crazy stuff.... My screen is behaving all of a sudden. Let's get some more color on this. Anyone else experiencing the problem? any pics? Anyone else have their phone intermittently act fine as if the screen had no problem?

I too would like to see some pics of the screen problems with dead rows of pixels and flickering.

**deercreek** · 07-19-2010, 09:16 AM

Originally Posted by tincup64

my screen was dead too, but i think its because i pulled the battery tab right off. i thought it was supposed to be removed, argh. the screen is toast.

I initially thought this as well. I was confused by the "do not cut" part, but I thought I was supposed to pull the tab off to expose battery contacts or something. After I gave it a slight yank, I inspected it a bit more and saw that the contacts were already exposed and thought maybe this was just a fancy pull tab to help remove the battery. After I put the battery in and saw that the phone had power, I figured out that's what it has to be for. It would have been nice if they labeled it better or at least mentioned it in the (very)quick guide.

**lscyal8r** · 07-19-2010, 09:49 AM

On hold with Verizon right now. fingers crossed. Wish me luck everyone.

**lscyal8r** · 07-19-2010, 12:45 PM

Tech support knew of the issue. They've gotten a few calls before me on this. I'm hoping it's not widespread. They will be sending me a new one with the next shipment on the 27th. here's hoping it's all better the second time around!

**thefiverivers** · 07-19-2010, 01:59 PM

Originally Posted by lscyal8r

Tech support knew of the issue. They've gotten a few calls before me on this. I'm hoping it's not widespread. They will be sending me a new one with the next shipment on the 27th. here's hoping it's all better the second time around!

Man, I just got off the phone with VZW tech, and they said that the issue was going to be fixed via the .604 update lol. Gonna call back and try to get someone else. i just want to exchange the phone!

**sean518** · 07-17-2010, 05:58 AM

waiting on my second one currently..

**NoShine** · 07-17-2010, 06:36 AM

im gonna stop in today and have them place the order to ship me a repaired on as well. guess it wont be till atleast the 23 tho.

**AlexKidd1977** · 07-17-2010, 09:43 AM

Oh man, I feel for you guys... Virtually every new smartphone has early adopter pains - just look at the issues with the various iPhones. Basically, it's a "welcome to the club" sort of thing.

As excited as I am to get a new phone -- these days the prospect of hassling with so many launch issues has me WANTING to wait weeks if not at least a month before I pick up my own device...

--Kidd