Porting from tracfone to tracfone

**Extraordinary** · 07-29-2010, 08:18 PM

My phone expired yesterday and instead of adding service days I just wanted to port the number to a VA phone. (TF is just a place to park this number) I used the guide at http://www.thejmart.com/port.htm and it still did not port?

The new phone tells me to activate at tracfone.com and the ticket # comes up with:

"Current Status: We are unable to get the status of your case at this time. Please contact our Customer Care Center, at 1-800-867-7183 , and provide your case number."

Any suggestions? I'd really like to avoid customer care if at all possible.

I used the phone number as the account number.

**Lisme** · 07-30-2010, 12:48 AM

Do the two phones have the same kind of sim? If it is from T-Mobile to AT&T or vice versa, it might take longer. Or from Verizon, etc.

Try the activation choice which refers to the port being complete.

Put the phone into an account and see if there are any pending updates.

Put the serial number into technical support.

**mharris127** · 07-30-2010, 01:29 AM

Ports have to be done by calling Executive Resolutions at 1-800-876-5753. All other staff will say that it cannot be done. I speak from experience.

**Extraordinary** · 07-30-2010, 02:04 PM

It's from an AT&T TF to an AT&T TF.

I did not want to 'transfer' to a new phone because they don't seem the like that.

What do I use as the account number?

**Lisme** · 07-30-2010, 02:23 PM

I would call ER. The website has some crippled parts lately.

**Extraordinary** · 07-31-2010, 11:05 PM

Guess I will give them a ring. Still its nice to be prepared when they ask for BAN #. Not sure what it is but according to jimmates guide, its the phone #.

**Cannonball-II** · 08-01-2010, 02:29 AM

Originally Posted by Extraordinary

It's from an AT&T TF to an AT&T TF.

I did not want to 'transfer' to a new phone because they don't seem the like that.

What do I use as the account number?

What you describe is not a port, it is a transfer. If you treated it as a port, the only way to get it straightened out is to call ER.
A port is "going from one company to another", ie: Verizon Wireless to Tracfone, or from Virgin Mobile to Page Plus, or from ATT to Tracfone, etc.

**recountry2** · 08-01-2010, 12:43 PM

I'm just going thru problems with my new TF ( LG290c and the old one LG 225) I'm guessing is due to porting as I 'm having the old number transferred.

I thought that this wold be just a transfer as going from TF to TF but since going from a GSM phone to CDMA guess its actually porting and that's why 3 days later still no activation but notice status shows porting in...

I hope that's all it is as I hate to call them as usually cannot hear or understand them...oops just got a email from them and they say its provisioned correctly in the system and they will have to contact the carrier Monday to find out why its not working.

**Lisme** · 08-01-2010, 01:27 PM

Make sure you call 1-800-876-5753 which is the corporate office CS.

**Extraordinary** · 08-02-2010, 01:37 AM

Originally Posted by Cannonball-II

What you describe is not a port, it is a transfer. If you treated it as a port, the only way to get it straightened out is to call ER.
A port is "going from one company to another", ie: Verizon Wireless to Tracfone, or from Virgin Mobile to Page Plus, or from ATT to Tracfone, etc.

Right but I didn't want to call it a transfer because in TF terms transfer means keep your minutes and service days (which they shut me off for previously)... even though there were only 16 or 17 minutes left on the phone and 0 service days)

**Cannonball-II** · 08-02-2010, 09:34 AM

Originally Posted by Extraordinary

Right but I didn't want to call it a transfer because in TF terms transfer means keep your minutes and service days (which they shut me off for previously)... even though there were only 16 or 17 minutes left on the phone and 0 service days)

You can transfer just the phone number, or you can transfer just the service, or you can transfer both number & service.