I have been going round and round with VM. 1st my phone died,opened the kbord after a few months, and poof, dead screen of..death. Anyways, after a couple of contacts with VM, they sent me another phone, (sans battery and back plate) all's well `til I try to get the phone and the computer together. The phone will charge, but my computer won't see the chip in the phone, (I use that work around) after a few more go arounds (I had an email thread going over a week with atleast 6 techs telling me everything from, "it was my fault", to that's the way the phone works) I got a new phone last week (6/20/2011) and it's just like the old phone, but..this one works.. properly I'm pretty sure, so far.
NOW, I don't know,the replacements LOOK new, they could be factory refurbs (that would tick me off, old phone was 3 months old)
So if you need a new old phone, piss and moan to VM, they'll cave, and send you one. remember to pull your back, batt and chip when you send yours back to `em.
It's all fun, the worse that could happen is they say, "NO"
In the coming months, I think many will abandon this phone, some really sweet androids will be dropping over the rest over the summer (I think it's sorta dumb too, kids'll want a brand new phone for school). You'd have to have some strange love affair with squinting at a small screen to stick with it.
ps Thank you for your media fire link!! some nice stuff dere...