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Thread: Go Phone customer service number

  1. #1
    Join Date
    Jul 2007
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    Go Phone customer service number

    Anyone got a number for live customer service for Go Phone? Not the 1-800-331-0500 or 800-901-9878 number. The main Go Phone number is a recording that never gives any prompt for a representative.

    Though I have contract AT&T service I maintain a Go Phone account. The phone on that account broke so I bought the Prime and put the SIM card in from the old phone. The Prime only says Incorrect SIM on the display. I didn't know about this 4 or 6 month rule before you could move the SIM to a new phone.

    I tried regular post paid customer service but when I give them the Go Phone number they tell me they can't do anything for that line as it is prepaid.

  2. #2
    Join Date
    Aug 2009
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    dial the 611 number from your go phone, wait for the more options
    promt, the hit that number, or say that promt then keep saying customer service,
    that will take you to the go phone c.s.

  3. #3
    Join Date
    Aug 2007
    Location
    South East USA
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    HTC Incredible (daughter)
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    pTel, Airvoice
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    this is what I have;

    Customer Care at 1-800-901-9878 (Pay As You) 1-866-689-1876
    Customer Support: 1-800-331-0500
    pre paid: 888-898-7685
    Provided on the website (1-800-331-0500),

    I've always used the 901 number to talk to someone.
    they do observe 8-5 hours and I'm not sure about weekends.

  4. #4
    Join Date
    Jul 2007
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    I was out and about anyway so I stopped at an AT&T store. They just issued a new SIM card and that worked fine. Reps there indicated that Go Phones just sometimes stop responding to new SIM cards once the original is lost.

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