retention plan advice> how can i get it?

[mackaybre]

Generally Math trumps ECF talk from reps (I.E. that $15/month savings *36 months = $540 + whatever extra variable savings come from the Overage charges for you going over 500 US SMS per month > Max D/ECF of $500), and in my experience frontline reps are more than happy to pass you off to Retention if you say the magic words. In fact, last two times I called, there was no talk of ECF/DECF prior to transferring to Retention at all.

If I had the time, and was treated the way you were, I'd call right back and speak with a Supervisor about the previous rep; It's customer mistreatment to be refused a requested transfer to a Supervisor (so long as the Sup is where you actually need to go; i.e. if Retention is necessary, no point going to SUP at all, but e.g. if complaining about current rep/rudeness, most Definitely entitled to speak w/ Sup), and also cx mistreat to be hung up on unless you're abusing the Rep.

Moving past all the bad-apple/grumpy frontline reps, in my experience, despite one Knowing/having access to knowledge that tells you X plan exists, I've had success playing relatively dumb and super-grateful when the Rep Offers it; it also assures me that the rep is knowledgeable enough to actually apply the plan correctly, too.

As far as structuring your argument For a better plan, unless my math is off, your ECF/DECF on your line is $410 ($20/mth * 14 months voice + $5/mth * 26 months data). Therefore, if you were to switch, you'd be up by $130.00, Plus whatever discount you'll get on a new phone, and plus some arbitrary amount you'll be able to get for your second-hand blackberry on Craigslist, minus whatever up-front Hardware cost there is for your phone with Bell. Call it an even $300 in the black over 3 years, depending on the phone, and depending how often you go over 500 U.S. SMS. That's point one.

Point two is that this "cost discount" you're getting by switching is on an in-market plan (ie. They treat New Customer better than you treat 6-year customer).

3rd Point isn't really a point, it's just giving the RET agent the freedom to come up with a solution for you;
Let the RET rep know your goal of under $100 all-in (including tax, which means with 13 % HST you want in or around $88.50 pretax). But also be flexible as to how the agent can do it; You're talking about a deal only for your phone, but you mentioned having another line on the account. Perhaps the RET agent can toss a little something extra on that line (or an extra discount on that line) to bring the whole BAN-level cost down.

Re Pointers on how it Might be done: As far as I know there is absolutely no discounting of the $45 Unlimited local calling plan. So you might be looking to ask them to take $10 off your $50 US Data Value Pack ($40) (since 45 + 40 + GRRF brings you pretty close to $88). They might not be able to do that due to the redundancy of Texting in the Voiceplan. If that's the case, they may have a retention version of the US/Canada Data plan that can be discounted, and have them add on the Voicemail and CallerID at no cost, since I believe they have independent credits just for those features. That should still work out to in or around $88 pretax, hitting your $100 post-tax mark.

Hope that helps.

[shanesaiyan]

That actually helped a lot. Thank you for taking the time to write such a big reply.

[phzi]

shanesaiyan - that plan is absolutely horrible. Just call the retentions direct number; don't even bother talking to a CSR. Don't even bother mentioning the other provider's deal, just start the conversation with, "I was hoping you could help me stay with Rogers", and something like: "My plan is just SOOO expensive, and there seems to be a lot better deals out there, can you help me get the price down?"

IMO, you should be paying $90 max (fee+tax included) for that plan, and probably get getting more features for free too.

[chop.sticks]

Hi sryy im kinda of new to this stuff but do you know what the direct retention number is cuz its kind of a hassle to talk to them every time just to get through to retentions.
Thx.

[chop.sticks]

and do you guys know if the 30dollar for 6gb is still available?

[dcity]

and do you guys know if the 30dollar for 6gb is still available?

It's currently only available for the Midwest region (mb+sk) with unlimited social networking

[lypang]

Hi sryy im kinda of new to this stuff but do you know what the direct retention number is cuz its kind of a hassle to talk to them every time just to get through to retentions.
Thx.

There's a LD number you can call.
514 734 7873

[chop.sticks]

KK thanks for the info and ill give that ld number a shot

[alayna]

I would love some advice. We currently have 3 lines with Rogers: a pay as you go for $20 per month (with some accumulated credit), a landline for $35 per month and a wireless plan for $26. The wireless plan is as follows:
-250 min/unlimited evenings and weekends $20
-call display $8 (credited)
-911 fee and system access fee
-less 10% bundle discount.

I would really like to cancel the pay as you go and the landline and move to a family plan with 2 lines, or to 2 single plans. Can this be done through retentions?

At the mall today, the wireless wave booth was offering a family plan including 2 free Samsung Focus
phones and the following shared plan:
400 minutes
unlimited evenings and weekends (6pm)
200MB
Unlimited social networking
My10 nationwide.
$80 + fees

Is this the best deal we can get for 2 phones with enough minutes to replace a landline?

Edit: i forgot to add that I've been a Rogers customer for 10 years now and my cell contract expired a year ago.

[RobertHodgson]

If you are replacing the home line I would add unlimitrd incoming to the plan at the verry least, but would recommend the
Retentions version of the unlimited local calling plan $45.00 then add the unlimited Canada wide calling for $10.00 and if you call the US alot you can get unimited calls to the US for $10.00.
You may be able to get a credit applied to the 2 $10 addons to bring the price down to $55 for all 3 items.


I have the older version the ulimited NA calling plan and its great not having to worry about air time or roaming fees with in Canada, overages can add up really quickly if you only have 400 minutes split between 2 phones .

It will cost you a bit more but once you have the freedom of any time unlimited calls you will never want to go back to a limited time plan,

[alayna]

Thank you for responding. I would prefer unlimited incoming and have no use for unlimited texting. We never call outside of Canada, and have unlimited long distance service in Canada through worldline for $4 per month. We don't make a lot of calls, and 95% of our calls would be covered by the MY10. The main goal is to save money by going from 3 lines to 2 so our max budget for the 2 is $80 and we would prefer lower.

[Asmegin]

My 3 year plan ends in mid-September. I also wanted to upgrade to the new iPhone 5 when it comes out.

Is it better to wait until the phone get released and then get it at the same time as the retention deal, or get the retention deal right away and the phone through HUP.

[dpplayer]

Hi,i would like some advice please.
I got decent (i think) offer
-400/6PM E/W
-unlmt incoming
-100LD
-6GB
-100txt
-CID/VM
$56.35 +tax
Not bad but i need more daytime minutes.They refuse to give me anything else,i called couple of times and
nothing!!!Even i can't pay extra $$ for additional minutes or features.
What you think?Keep calling or this is realy maximum?
Thank you in advance

[dpplayer]

Hi,i would like some advice please.
I got decent (i think) offer
-400/6PM E/W
-unlmt incoming
-100LD
-6GB
-100txt
-CID/VM
$56.35 +tax
Not bad but i need more daytime minutes.They refuse to give me anything else,i called couple of times and
nothing!!!Even i can't pay extra $$ for additional minutes or features.
What you think?Keep calling or this is realy maximum?
Thank you in advance

Done,
today they offered me a new plan and i accepted
-unlmt local calls
-6GB
-CID/VM/name display
-unlmt txt CA/US
==========
$65+tax
Not the best price but ok.
They also give me 30% discount for internet and cable

[BellVictim]

They also give me 30% discount for internet and cable

With a 2-yr CP and significant ECF's if you drop services before the term is up, yes?