retention plans> look what i got!

**Sparro** · 10-12-2011, 02:43 PM

Can someone please tell me what Rogers Retention's direct 1-800 phone number is?

**BellVictim** · 10-12-2011, 03:52 PM

^Sparro

No 1-800 number exists, only a direct, LD one.

See:
s://RogersWatch.wordpress.com/Contact#RET

**Sparro** · 10-12-2011, 10:46 PM

Yes, the toll free number exists. I called it three years ago. I'll find it burried somewhere in my paperwork. I just have to look harder. I thought I could save some time and find a post with it.

**BellVictim** · 10-12-2011, 11:39 PM

Originally Posted by Sparro

Yes, the toll free number exists. I called it three years ago.

LOL. 3-yrs.

Rog had a habit of changing these numbers around, most recently about a year ago and since then there's been nary a peep about a replacement toll-free number.

Your 3-yr old number has probably been changed 3 or 4 times since you last called it, and now has no known replacement.

OTOH, I would not be the only one who would be delighted for you to prove me wrong! Dig away!

**Peterg2** · 10-13-2011, 10:35 AM

Originally Posted by BellVictim

LOL. 3-yrs.

Rog had a habit of changing these numbers around, most recently about a year ago and since then there's been nary a peep about a replacement toll-free number.

Your 3-yr old number has probably been changed 3 or 4 times since you last called it, and now has no known replacement.

OTOH, I would not be the only one who would be delighted for you to prove me wrong! Dig away!

Let me prove you wrong!

There is a direct number to Customer Relations at 1-800-407-2647. I picked this up from Redflagdeals. I phoned it now and the call was answered in 10 seconds by a Rep.

**Sparro** · 10-13-2011, 03:08 PM

I was just on the phone with a lady from retentions. This is what she offered. Do you guys think this is OK, or can I still negotiate. She was pretty strong willed saying this is the best I can do.
It needs to be a family plan cause I gotta get my son a phone. (He's the only kid in grade 8 without a cell)!!!
400 anytime minutes
My 10 Canada Wide (Includes long distance. Incoming/Outgoing).
Free evenings and weekends starting at 6pm.
Unlimited Texts
Unlimited MMS
Unlimited messaging (she said like msn messenger).
Caller ID
No voicemail... I don't want it.
2 gigs of data
This is shared between two phones, wife and son.
Price she gave me was $115.70 + HST.

**iridescence** · 10-13-2011, 03:57 PM

Normal value of that plan is $95 + $25 + $8 + $8 + $2.35 + $2.35 = $140.70 + HST.

So around $25 in credits between the two lines. Is your son's line new? In that case it's a very good deal, and still a good deal if his line is existing with Rogers already.

**Sparro** · 10-13-2011, 04:01 PM

Just my wifes line is existing. I would be signing a 3 year contract and upgrading her from her iPhone 3G to the iPhone 4S. My son's line would be new, I was thinking of giving him her old iPhone 3G.

**jz687** · 10-13-2011, 04:19 PM

A rogers rep just quoted me the TOS, saying my credits cant be reapplied at the end of my contract... Disgusted with this company.

**jz687** · 10-14-2011, 01:08 AM

They also said all this:

"I can only suggest that you reread your contract. Pricing is not included in any service agreement

Your contract is a service agreement and does not mention fixed pricing. Review it here bit.ly/pOujzH if you would like

You would have to discuss legalities with our legal department."

**iridescence** · 10-14-2011, 02:23 AM

Well, I can't see how exactly you can argue with that - if your contract is ending then your credits can end as well because the company is no longer obliged to give them to you.

When is your contract expiring? There is a new focus on revenue at the moment, reps don't have as much leeway to give credits. If you think your account is high value then you can press, or if you have a few months, you can wait and see if things change.

**jz687** · 10-14-2011, 03:16 AM

I replied with:

"Article 1387. A contract is formed when and where acceptance is received by the offeror, regardless of the method of communication use" Review my phone call if you would like."

Oh, and I'm still on contract until April

If I had the time to go to court, I'd sue them using these provisions of the Consumer Protection Act, for starters:

11.2. Any stipulation under which a merchant may amend a contract unilaterally is prohibited unless the stipulation also

(a) specifies the elements of the contract that may be amended unilaterally;

(b) provides that the merchant must send to the consumer, at least 30 days before the amendment comes into force, a written notice drawn up clearly and legibly, setting out the new clause only, or the amended clause and the clause as it read formerly, the date of the coming into force of the amendment and the rights of the consumer set forth in subparagraph c; and

(c) provides that the consumer may refuse the amendment and rescind or, in the case of a contract involving sequential performance, cancel the contract without cost, penalty or cancellation indemnity by sending the merchant a notice to that effect no later than 30 days after the amendment comes into force, if the amendment entails an increase in the consumer's obligations or a reduction in the merchant's obligations.

However, except in the case of an indeterminate-term service contract, such a stipulation is prohibited if it applies to an essential element of the contract, particularly the nature of the goods or services that are the object of the contract, the price of the goods or services or, if applicable, the term of the contract.

Any amendment of a contract in contravention of this section cannot be invoked against the consumer.

54.4. Before a distance contract is entered into, the merchant must disclose the following information to the consumer:

(a) the merchant's name and any other name under which the merchant carries on business;

(b) the merchant's address;

(c) the merchant's telephone number and, if available, the merchant's fax number and technological address;

(d) a detailed description of goods or services that are to be the object of the contract, including characteristics and technical specifications;

(e) an itemized list of the prices of the goods or services that are to be the object of the contract, including associated costs charged to the consumer and any additional charges payable under an Act;

(f) a description of any possible additional charges payable to a third party, such as customs duties and brokerage fees, whose amounts cannot reasonably be determined;

(g) the total amount to be paid by the consumer under the contract and, if applicable, the amount of instalments, the rate applicable to the use of an incidental good or service and the terms of payment;

(h) the currency in which amounts owing under the contract are payable if not Canadian dollars;

(i) the date on which, or the time within which, the merchant's principal obligation must be performed;

(j) if applicable, the mode of delivery, the name of the carrier and the place of delivery;

(k) the applicable cancellation, rescission, return, exchange and refund conditions, if any; and

(l) any other applicable restrictions or conditions.

**BellVictim** · 10-14-2011, 04:31 PM

jz,

As mentioned via my /Complaint page, you can escalate via OoP, CCTS, Courts. CCTS is the usual avenue.

BTW I've encountered resistance from CCTS re provincial Consumer law enforcement (since they're very, and only, quasi-judicial) so you might prefer to push on the no-30-days-notice per CoC, and you choosing to "stay on the original terms" per CoC, re unfavourable, materual changes to your contract.

In any case quoting chunks of statute without trimming it down to the salient parts and commenting on your view of them probably won't help you any.

There's probably a gov body that 'enforces' the QC's Consumer protections law/s - have you looked into filing a complaint with them?

**NoSoundRain** · 10-15-2011, 10:37 AM

So what do people thing the best current base voice plan is from retentions? Are there any that are not zoned? I live in Vancouver but have a contract in Whistler which means I pretty much split my time. Currently when I am in Whistler I get charged for all incoming and outgoing calls (on a zoned unlimited plan) I guess anyplan with just base mins would be unzoned as long as stay withing the bucket of mins? Spent 90 mins on the phone yesterday (30 waiting for a retentions rep) before I had to give up.. looking for more ammo for my next call in..

Thx

No Sound.