General Retention discussion, just wanna chew the retention fat

[cnxkid]

Hello people. I figured many of you would be interested in this. As of right now, retentions can not adjust unlimited calling plans, ehup fees or administration fees, and the Fido interbrand migration cannot waive your cancellation fee to $0.

[a in yul]

^thks for sharing this!

[bubble.tea]

^^ THanked (using the add to reputation star button).

[landofsand]

Bump, for my two previous posts, as I'll call them in a few hours!

Thanks very much!!

[saico]

I called Rogers today and got put through to Customer Relations. My contract ends in October 2012 and would like to know my options. Rogers offered me this:

$27 Unlimited Value Plan
150 daytime minutes
Unlimited Early nights and weekends starting at 6pm
$30 6GB Data
$5 1000 Canadian Minutes
Free Unlimited incoming minutes
$7 Voicemail, Caller ID, 2500 text msgs

Plus $10 credit

$59 plus taxes

I've read that Rogers Retention has been tightening their credits lately. Is this the best offer I can get? I used to pay $47 plus taxes for all the above, including 250 minutes. I was hoping to pay $50 or under plus taxes. Any suggestions?

[phzi]

That's pretty decent for a completely clean plan build with currently available options. You should be getting Unlimited Messaging (MMS/SMS) with that Unlimited Value Plan. Maybe try to squeeze out free CID and don't get voicemail. Then you can just use youmail. That would save you $7 without losing any features.

[saico]

Maybe try to squeeze out free CID and don't get voicemail. Then you can just use youmail. That would save you $7 without losing any features.

Is youmail reliable in Canada? I can temporarily "disable" my Rogers voicemail to try out youmail you think?

[ceredon]

^Is youmail available in Canada yet? I thought they were still in the testing phase. Never understood why they needed Canadian calling. Set conditional call forwarding, done.

[phzi]

^Is youmail available in Canada yet? I thought they were still in the testing phase. Never understood why they needed Canadian calling. Set conditional call forwarding, done.

Youmail has Canadian access numbers, and is indeed quite reliable.

Sent from my SGH-I747 using HowardForums

[ceredon]

Youmail has Canadian access numbers, and is indeed quite reliable.

Sent from my SGH-I747 using HowardForums

OK, good to know.

And I just realized I made a rather large mistake in my post. I should have written
" I thought they were still in the testing phase. Never understood why they needed Canadian testing"

[DH]

Just to give others an idea of how things have changed, I used to have $25 in monthly credits per line, and free options like incoming calls, long distance and network calling. I also was getting yearly upgrades with no early upgrade fee or tier based premiums. Part of this was I had a grandfathered plan with a $200 ECF. In terms of other services I had 30% off my cable/internet and 2 free HDPVRs. Then as an employee I got 50% off which was not significantly better then what I had. Just recently I lost my 50% employee discount so I am now eligible for retention discounts and goodwill credits. However I was not able to get nearly as much as I had back in the day.

What I did was called Customer Care first to see what they could offer me and had to mention that I was an ex-employee (which they would have seen as my account would have been documented) and can't afford to pay full price. Anyone could just call in, and say their financial situation changed. We compared all of their in-market family plans which I had already done and determined that there wasn't anything suitable for my needs. I asked for the care rep's name and interaction number. I called back an hour later and mentioned Wind with their $200 port-in credit ($20/month) and $40 inclusive plan. I told them that my budget was about $60 per line expecting to pay a bit more. One thing I had going for me was that there was no inducement showing up on any of my lines.

I have the older $49 + $15 + $15 my10 family plan (400 WD, 6pm, Unl. Msg) with the $30 6gb LTE on all 3 lines. I also was paying $15 for Unlimited Incoming Calls, and $12.79 for the newer Value Packs with 100 Int SMS and the new Anyplace TV. I was able to get them to credit the Unlimited Incoming Calls, GRRF and add $5 MSF credit/line as Wind offers $15 for their better together on top of my 5% BCB for internet. They also credited the $1.93 GRRF on my 10.1 tab, which makes me believe that a lot of people are cancelling over it. At one point they offered the ultimate family plan with 100 ld per line, but I need my10. All together it comes out to about $60 + tax per line now instead of $100. With the 50% discount it was $50 including tax but I forfeited this when leaving Rogers

[landofsand]

So....

200 daytime,
EW unlimited as of 6PM
MY10 Canada Wide
Unlimited SMS/MMS
1 GB LTE

~ $57 all included.

S III, 159, + 35. The 159 being brought down from 209 with a $50 mail in rebate, which kinda sucks, first guy I spoke with made it sound like the $50 MIR would offset the $35 generally, and then be $15 off the 159 so to speak.

[DH]

So....

200 daytime,
EW unlimited as of 6PM
MY10 Canada Wide
Unlimited SMS/MMS
1 GB LTE

~ $57 all included.

S III, 159, + 35. The 159 being brought down from 209 with a $50 mail in rebate, which kinda sucks, first guy I spoke with made it sound like the $50 MIR would offset the $35 generally, and then be $15 off the 159 so to speak.

Assuming you haven't accepted the offer I would call back and mention that Wind is offering the SIII for $299 with a $20 monthly credit over 10 months making it $99. Wind also has a $40 plan with unlimited local / long distance calls and unl data which also has call display included. I would see what they can offer you closer to $40/month and maybe ask for a $50/$100 goodwill credit in lieu of the $200 that Wind is currently offering

[bubble.tea]

..............mentioned Wind with their $200 port-in credit ($20/month) and $40 inclusive plan. .......... All together it comes out to about $60 + tax per line now ..........

Certainly only a 1yr promo (but they seem to be reliably annual (if nore more frequent)), but currently Mobi offers a $30 price tag on their fully loaded plan.

Of course if you're not in a useable zone this is m00t., but when you consider $60+tax, it sure puts things in perspective.

I have been testing out mobi's $55 plan on my $40 BTS permanent promo price version and am Uber satisfied. Of course I think I'm lucky. 5bars in my basement lol. My Wind line (Always Shout for $20) is useless as I get .5bars at best, trying to find someone to pass it off to in fact as I won't be keeping it anymore....but the POINT is that while before the incumbents where a couple bucks more than these newcomers, the prices have changed significantly. It's not "a couple bucks"...it's potentially 20-30 MORE that you'll be paying for LESS services, it'll be interested to see how much longer Rogers keeps shutting these retention deals down, and if it results in more people jumping ship.

I personally travel more often than not to non mobi areas, so I am finding myself mulling the possibility of one day accepting that I won't have coverage, or will have to pay roaming rates to remain plugged in, should I need to go on a canoe trip, or visit a friend in Montreal or go to Kingston.

I see myself keeping a barebones Rogers voice with nothing else, and a $40 BTS (or $30 if I can find a permanent version) for fully loaded. That would serve me quite nicely. Use the Mobi regularly, and when on a trip cfwd to the Rogers line. I'd still be paying less than otherwise. If only I hadn't got rid of my two $10/small market mega time plans LOL. I don't know if I can still set up an emergency line $0/0mins lol.

Anyway, I'm rambling, and I'm still a good couple quarters away from my credits exprining hehehe., so here's to hoping!!

[geokilla]

So I don't understand what happened with my call to retentions today. I inquired about my contract and the ECF and they told me it's $300? But if I do a HUP because of the new tab system, it's $180? What?

Some quick info. My contract ends in August/September 2013 and the phone we got was a Samsung Wave. Plan is in sig. She said if we were to cancel there's a $300 ECF, and if I do HUP there's the $1800 fee minus some credit, then the rest is paid off via monthly plan like the normal tab system that they introduced. I was so confused I just hung up and thanked her because I got the info that I wanted. Don't want to be mean but she had a strong accent so that didn't help either.