Special $45 for $25 and $65 for $35 Mobilicity Plans for HowardForums members

[adrianf74]

Yeah I really doubt it.. Wind will offer a similar deal maybe but hey! Im going guess that is available for a year max and then the rates return to $80 for the plan ($45 unlimited plan + $35 unlimited data) like all their other gay promos for 1 year.

No need to use the word "gay" in that context; totally not required.

However, you could be right on the fact that WIND's promos have been 1-year deals to date. They did have the $15 all-in-the-family plan back in April (??) which is grandfathered. And after the beating they're taking right now from Mobi, I could see them pull something similar. I'd pay $5/month more for the same package with WIND because their DATA speeds are better.

[adrianf74]

There are rumours that you cannot port to the F+F plan after Nov.7 not sure if it's true. If it's worth the ECF to keep your number consider that (including the fact that you will be [aying for 2 phones for 2 months otherwise) or take your chances of losing your number or F+F plan.

The $100 credit expires Oct.31 unless they extend it but that's a crapshoot.

Not a rumour. It's a fact: no porting in or account changes after November 7th. The $100 credit will not be extended either. There may be some other promo in Novemebr but who's to say for certain.

[adrianf74]

Your scheme is built on the premise that you accept the November 7th cutoff to port your number to Mobilicity but are trying to find a misinformed representative who will give you incorrect information. You then wish to create a 'gotcha' which binds Mobilicity to the misinformation you may be given. If Mobilicity doesn't cave in to your demand, you'll then rant about how they're no good and no better than Robellus.

Mobi has offered what is perhaps the sweetest deal ever seen in Canadian mobile service and we have the choice to accept it or stick with our incumbent carrier. Make an informed choice based upon the offer on the table. Yes, there may be a cost to accept the offer -- $$ ECF. It's your choice. Take it or leave it. Don't bite the hand that feeds you.

By trying to 'game' the system, companies are discouraged from making future generous offers as the cost of fulfillment becomes to high.

I wouldn't game the system. I was told, even though I received a semi-comitted e-mail and was told with extreme certainty last Sunday that I could port in after November 7th, that Mobi was sadenned by the misinformation provided to me but that there is nothing they can do with these plans past November 7th. Despire nearly an hour of daytime minutes being used trying to get them to do something for misleading me, the Customer Service Manager told me that there was nothing they could or would do for me and that I'll have to decide whether I port.

That being said, don't play the "gotcha" game. It *WON'T* work and your *** will be left out in the wind (and I might be referring to Wind Mobile at that point...)

[adrianf74]

I don't want you to turn my 'I can't trust what the reps tell me' into 'I'm not being grateful for this deal'. To me, these are separate things.

What I really want is a provider that doesn't play these games, and where it's enough to call in ONCE, and to be able to have the faith that what you were told is what you will get. From where I stand, THAT is worth paying for.

They are separate and I agree. I explained to the CS Manager that I spoke to that it's unfortunate that I've been mislead (either intentionally or unintentionally) but I shouldn't have to eat it because your employees don't know/understand/care about my situation. Personally, being able to call once and get a definitive answer on any concern (especially after waiting 15+ minutes each time) is the most important thing to me.

Unfortunately Rogers/Fido is horrible for this. Bell is horrible for this. Telus has sucked at this. And I can say that Mobi is *NO BETTER, NO WORSE* in this case. This is a super hot deal @ $35/month... if I have to live with crap customer service so be-it. Once I get everything up and running I'll hope I never need to call back in.

[computergeek541]

While talking about trying to "game" the system, remember that Mobilicity has already thought about some of the potential schemes. When it comes to the Family Plans (not refering to the Insider's Plan here), they tell you that the family plan discount cannot be combined with a F&F plan. Otherwise, you could sign up secondary lines on the $15 plan with a phone and attach them to the same account as your F&F plan, take the $100 My Wallet credit for each line, transfer the $100 My Wallet credit for each line to the main account balance, and then cancel each extra $15 line while keeping the credits and the phones. I'm pretty sure Mobilicity has already thought that one through and becaue of that above example, they probably wouldn't even let you take the $100 instant credits for any seconary lines on an account. Unless Mobilicity specific forbids the $100 instant phone credit with secondary lines, this would work because of the way that the monthly fee account balance is set up as one single balance for all lines on the same account. The transfered credits would then be available to be used for monthly fees on the remaining lines on that account even after you cancel some of them.

[terry0703]

Terry... all of these facts are valid. I've confirmed the key points - Oct 31st, Nov 7th and SIM cards - myself (and have read them as well). Thanks for the "coles notes" version.

I thought at this point there should be a summary of all the questions/answers discussed on the 25 pages of this post, at least by someone who has asked these questions to Mobilicity people and been through the process.
It's painful to read through 25 pages to find an answer (assuming it's there) to my question.

[adrianf74]

I thought at this point there should be a summary of all the questions/answers discussed on the 25 pages of this post, at least by someone who has asked these questions to Mobilicity people and been through the process.
It's painful to read through 25 pages to find an answer (assuming it's there) to my question.

I totally agree.

By the way... why hasn't Mermart chimed in yet. Sorry, couldn't resist.

[stas123]

Well, I suppose now that I have visited the forums, and am informed about things like the Nov. 7th port-in deadline, it would be silly for me to fight things down the road, since I've been kindly informed by everyone here that I'll have issues unless I eat my ECF now.

I am lucky in a sense, since I have the time to visit these forums, and read about what everybody else heard.

I still think that Mobilicity could have done things better. Suppose somebody did the same thing as me. Call in to Mobi, ask about promotion, porting in, get told that you can do it any time. Come into the store, ask the clerk the same thing, get the same response. Sign up for the deal, and go home happy.

I think that a reasonable person would feel satisfied at this point, and a reasonable person wouldn't expect to have to spend hours on the phone with Mobilicity in two months time arguing about what was or wasn't said back when they signed up.

A reasonable person shouldn't need to scour forums or call dozens of times or visit several stores in order to figure out under what terms they have already made a purchase.

I'd be 'gaming' the system if I pretended like I didn't read this forum. But suppose I'm Joe, who hasn't read it, and he just has a habit of recording calls with company reps [as I do]? Is it still wrong for Joe to try to get what he was promised?

[adrianf74]

I still think that Mobilicity could have done things better. Suppose somebody did the same thing as me. Call in to Mobi, ask about promotion, porting in, get told that you can do it any time. Come into the store, ask the clerk the same thing, get the same response. Sign up for the deal, and go home happy.

I think that a reasonable person would feel satisfied at this point, and a reasonable person wouldn't expect to have to spend hours on the phone with Mobilicity in two months time arguing about what was or wasn't said back when they signed up.

I'd be 'gaming' the system if I pretended like I didn't read this forum. But suppose I'm Joe, who hasn't read it, and he just has a habit of recording calls with company reps [as I do]? Is it still wrong for Joe to try to get what he was promised?

Apparently they won't and can't do anything with plans past November 7th. They'll just tell you that you can have any plan but this one as it can't be changed. I was already told this.

That said, yes, Mobi should have been more clear about things from the get-go and had these answers available from the get-go. If I had known this, I would have ported earlier in the month when it was first made available as I had 2-months left in my contract. Now I'm down to one-month as of today and paying $100 on a $25/month (+$15 for DATA) plan blows - however, I am gaining the benefit of an overall lower priced plan with unlimited calling/texting AND data. The ECF doesn't feel so bad now...

[terry0703]

I agree Mobilicity has things that could be improved.
I still do not like some parts of My Wallet system (though I like the idea).
I myself was tired of and disappointed with the different answers, but I would just understand that this is a very young company and thnigs don't go perfect when you just start a big business.
Instead they offered me an awesome deal, and I will support them as long as they show me they improve and they provide me what I want.

[adrianf74]

I myself was tired of and disappointed with the different answers, but I would just understand that this is a very young company and thnigs don't go perfect when you just start a big business.
Instead they offered me an awesome deal, and I will support them as long as they show me they improve and they provide me what I want.

Again... the company's still in its infancy. If you're willing to suffer some of these growing pains, you get rewaded with a good plan. If not, you don't. I'm still gonna take the plunge this weekend to take advantage of the $100 credit. Hopefully things will improve in time.

[mjhf]

Apparently they won't and can't do anything with plans past November 7th. They'll just tell you that you can have any plan but this one as it can't be changed. I was already told this.

Of course they CAN do something about it. They can do anything they want. They've just chosen not to honour their commitment. This kind of thing happens with many companies, of course, but it does set a bad precedent for such a new company.

The funny thing is WHY would they do it? It wouldn't cost them any more to port numbers in after Nov 7, and not doing so just pisses off customers and makes them look bad. I myself am responsible for at least one person signing up with Mobilicity, but now that I've had to go back to my friend and tell them that I misled them about porting I'm not going to tell anyone else about the plan. Rather defeats the purpose of the whole promotion.

[icemasta]

One more question:

We pay one month in advance right?

Cause it just came to me that I already paid $35 + tax at the time of signing up and my balance on Mobilicity's website says $35 + tax due Nov. 11.

[adrianf74]

Of course they CAN do something about it. They can do anything they want. They've just chosen not to honour their commitment. This kind of thing happens with many companies, of course, but it does set a bad precedent for such a new company.

The funny thing is WHY would they do it? It wouldn't cost them any more to port numbers in after Nov 7, and not doing so just pisses off customers and makes them look bad. I myself am responsible for at least one person signing up with Mobilicity, but now that I've had to go back to my friend and tell them that I misled them about porting I'm not going to tell anyone else about the plan. Rather defeats the purpose of the whole promotion.

I know... I was really pissed when it happened, however, it really is moot whether they choose to honour what I was told because of the deal being what it is. I'll still write a letter to the CEO's office at the end of the day explaining my discontent with being misled and the fact that nobody wanted to offer me squat regardless of "how good a deal the F+F plan was." Perhaps they'll do something, perhaps they'll do nothing.

I think it's pretty lame that they're disallowing port-ins after the 7th but what are we gonna do? Either we accept it as it is or we don't make the jump. At the end of the day, not jumping could be a costly choice. Sometimes it is better to swallow one's pride.

[adrianf74]

One more question:

We pay one month in advance right?

Cause it just came to me that I already paid $35 + tax at the time of signing up and my balance on Mobilicity's website says $35 + tax due Nov. 11.

Correct. Mobi's service is pre-paid. That said, you're next month will be due by about 30-days from when you signed up. Initial sign up cost is HANDSET + 1 MONTH + TAX.